PMO Manager/Director

PMO/Technical Manager - Over ** years of project/program management/management experience in PMO Management, IT, Engineering, and Software Manufacturing. I have a Master Certification in Project Management, ScrumMaster for Agile, and ITIL.

Summary

Technical and Function Project/Program Management Background

Programs: Engineering, IT, Development, Testing, Integrations, Conversions, Overall Solution/Portfolio Releases, E-Commerce (B2B,B2C), Manufacturing, Supply Chain, Web Portals, Software Licensing, Business Intelligence Dashboard

Application Development: Networks, Client/Server, Web Development /Portal Technologies and Online Transaction Processing Systems, Software Development Model, Legal, Market Solutions, Banking, Consulting, Batch Backend/ Real-time Processing, Medical and Insurance

Expertise: Managed program phases: sizing/budgeting/ cost, design process, requirements gathering, development, testing,vendor management, release management, implementation, maintenance, and sustaining

Expertise in Product Life cycle, Services, Gap Analysis, Infrastructure, and Processes- from analysis, planning, developing, and release/launching product and services.

Expertise with Status Communications, Metrics, Reporting,Defect Tracking Systems, Source Code Control Systems, and Change Control Process.

Managed Large teams both onsite and offshore.

Familiar with Web Servers, Web Portals, Network Infrastructure, Application Servers, and Databases.

Defined required milestones and processes for successful program implementations (i.e. project plans, scope documents, management to defined scope, etc)

Created detailed project/program plans outlining all milestones from start to finish including training and handoff

Facilitated regular status meetings followed by detailed updates and action items to cross-functional teams, stakeholders and senior management.

Managed On-site and Off Shore teams simultaneously.

Guided requirements analysis, creation, and tracking

Developed program projections, forecasts, historical data analysis, trends analysis for reporting, sizing, and demand planning.

Created templates, processes, and documentation.

Presented overall program plan, project phases, and updates to senior management and large forums.

Tracked and facilitated conflict resolution management – cross functional teams as well as internal and external vendors

Created resource, risk mitigation, and business continuity plans.

Managed multiple projects simultaneously & created and tracked progress for each program.

Managed major projects/release up to 2 billion dollars as well as multiple mid to large size projects simultaneously.

Established and maintained project management processes and procedures.

Justified necessary Scope changes, presenting justification to senior management.

Empowered to make decisions and drove changes for improvements.

Managed Supply Chain process for software supply chain internally (cross-functionally) and externally (vendors and customers).

Mentored direct reports wrote ePMs (ePerfomance Management) for direct reports on annual basis. Adhered to the HR policies for employees per standard guidelines. Developed rewards and recognitions policies to motivated direct reports and increase productivity.

Technical Expertise

Testing Tools: Win Runner, Silk, Test Director RequestPro, Team Test and Clearquest

Languages: SQL, PL/SQL, Perl, and Java

GUI: VB6, Developer 2000.

Databases:Oracle 9i/8i/7.3, SQL Server 7.0/2000 and MS-Access

Web Technologies: WebMethods, Websphere,J2EE, IPlanet, ASP, VBScript, JavaScript, XML, SOA, PeopleSoft, and HTML.

Other Tools: TOAD, SQL Navigator, Acrobat, VMWare, Tsys, eLibrary,, BO Reports, Documentum, Google Search Applicance, gRemedy, HPSM, and Service Manager, Sharepoint

Operating Systems: UNIX, Windows XP/2000/NT/98/95, and MVSOffice

Communication: MS- Outlook, MS-Project, MS-Word, MS-Excel, MS-Power Point, VISIO, Google Mail

Protocols: TCP/IP, HTTP, and HTTPS

Methodologies: Project Management, Requirements-gathering, Waterfall, Agile, Business Analysis, Development, Portal Development, Content Management, Change Control Management, Localization, Data Warehousing, ITIL and Testing

Supply Chain EMCO, ECO, BOM Structuring, eLibrary, SWIFT, and Jigsaw

IT Experience

Kaiser, Pleasanton, CA 05/2015 – Present

Sr. Program Manager/Consultant – Manage multiple programs for KP.org. Programs include platform migration from Classic to Fusion, Click to Chat, Integrated Video Visits, and Appointment Center, Personalization, & Online Requests & Forms. Responsibilities include setting up program infrastructure, creating executive level reporting dashboards, reports, creating integrated project plans, identifying cross-functional dependencies, identifying & managing risks, and creating PM artifacts at all levels. As a program manager, also responsible for resourcing and budgeting. The projects were implemented in a hybrid Agile Methodology. The primary stakeholders for gathering these requirements were the Physicians, Product, and IT.

VmWare, Palo Alto, CA 05/2014- 05/2015

Sr. Project Manager/ Consultant – Manage a Global data clean up/data migration for DCIM (Data Center Infrastructure Management). Program Managed the full cycle of project management from proposal development and requirements gathering to execution all the way to final closure. The focus of the project was global data migration using data warehousing to store, manipulate, and report on asset management/recovery data.

Managed team of 7 – Data Analysts, Solutions Architects, Sr. Central Planners, System Admin, and Web Developer

Manage vendor relationship for data migration tool (NLYTE).

Managed technical/project level strategy and decisions

Presented and Reports out to Senior/Executive Level Management.

Data migration from current application of Top Track using ETL process to NLYTE.

Managed the creation of datamarts for data storage, manipulation and reporting so the team would be able to create ad hoc queries and improve data quality.

Developed KPI metrics model for executive summary to senior management to report on status and progress.

Genentech-Roche, South San Francisco, CA 05/2013- 05/2014

PM Consultant/IT Delivery Manager (SIM {Smart Information Management}) – Developed Support Model for Search Integrated system for Documentum Repository applications as well as integrating a GSA within a major Documentum System for Search Across Systems.

Manage team of 8 – business analysts, developers, qa test engineers, and dba

Technical Manager Job Responsibilities: Created and executed development plans across multiple implementations of Google Search Appliance and work with the senior management as appropriate.

Created the project plan to meet changing needs and requirements.

Keep Executive Management well informed of technical status, issues, dependencies, and possible roadblocks impacting the schedule.

Manage technical solutions delivery across multiple implementation teams within budget and project schedule.

Recognizes system deficiencies and implements effective solutions. Suggests alternative technical solutions to meet client requirements more efficient and effectively.

Consult on the infrastructure dependencies and managing complex integration activity.

Provided technical direction for the development, design, and systems integration across multiple client engagements from definition phase through implementation.

Possess strong expertise or broad knowledge across a spectrum of IT service delivery areas, including release management, SDLC process, development standards and tools, capacity and resource management, and IT reporting.

Adopted ITIL process to implement a flow for ticketing system from gRemedy to HPSM.

Demonstrated uunderstanding of data dependencies and managing complex integrations

Possesses significant knowledge of systems architectures and accurately suggests the use of the appropriate technology for the application.

IT program delivery experience, with demonstrated use of the project management life cycle, Agile methodology experience, including tools and methodologies.

Excellent skills in leading cross-functional teams and resolving cross-departmental issues. Excellent planning/organizational skill

Cisco Systems, San Jose, CA 08/2012- 05/2013

Senior Release Manager/PM Consultant

Release Manager for quarterly release for Cisco. The release is integrated with multiple cross-functional teams. I am working with all stakeholders including senior management. It is my responsibility to present status at the executive level and to ensure all cross functional milestones and deliverables are met.

VMWare, Palo Alto, CA 01/2012-09/2012

SR. Release Manager/Program Manger

Sr. Release Manager responsible for the release of multiple projects from end to end. Worked on the reporting dashboard of the multiple adaptors for the main virtualization for the next generation application, individual virtualization components, and binaries. Worked with cross functional teams in preparing project plans, timelines, milestones, deliverables, and release plan of the final product. Created report presentations for senior executives.

Visa, Foster City, CA 09/2011-12/2011

Sr Project Manager for ITS. Program Managed multiple credit card/data warehousing, and Business Intelligence related programs. Programs followed the strict PMBOK methodology.

Cisco Systems, San Jose, CA 08/2006-09/2011

(Moved to various groups in Cisco and worked on projects through my consulting company – SMS Consulting Inc.)

02/2010- 09/2011

Engineering/CDO – SR Solutions Program Manager for GLOBE (Global Lab Optimization for Business Effectiveness) –Globe Senior executive member with multiple hats. (1) Sr Program Manager for Web Presence within the Engineering Infrastructure Services (Labs and Data Centers)-create EIS Website, Revamped Cisco IWE site for Corporate Lab Services, and maintained Lab Services Website/Wiki. (2)PM for Business Intelligence Dashboard-managed 4 contractors and 2 fte(s) for the development of tool & process, (3) PM to VP on the executive GLOBE board, chaired weekly working group forum for VP and Lab Directors – all GLOBE initiatives were introduced and updated within this forum. (4)PM for Fixed Asset LifeCycle Process Issues for 2 VPs. (4) Developed & Managed Data Migration & Data warehousing efforts for asset recovery to Oracle 8i platform. The purpose was to provide one common data source.

TelePresence – SR Program Manager – On a special events team to work with John Chambers and his Senior Executives to program manage his meetings and major events using the Telepresence product. This involves working with Senior executives to understand the needs and exactly what hardware specifications are required. This position requires the capabilities to work with top level executives, technical backgroud, seasoned program management experience, coordination, and excellent soft skills.

SMS Consulting Inc. Wellsfargo/Adobe Systems, San Francisco/San Jose 07/2009-02/2010

Senior Program Consultant – Worked on two projects simultaneously. The project at Wellsfargo entailed working on the merger of payment processing systems for Wellsfargo and Wachovia. The other project was working on the corporate SAP applications for HR at Adobe Systems. Both programs called for analysis of the current process and improvement initiation based on the recommended solutions. I program managed the changes for those cycles.

Cisco Systems, San Jose, CA 08/2006-07/2009

Senior Software NPI PMO Manager Software Manufacturing in the Voice Technology Group. I am responsible for multiple Product Ops UC Release programs such as Call Manager, Unity, Unity Connections, Emergency Responder, etc. VTG /voice portfolio (bundle /solution programs) as well as project managers who are responsible for each product line. My responsibilities includes creating overall manufacturing project strategy and projects plans, maintaining relationships with vendors, validate product is ready for manufacturing, present project status to upper management, and take care of all issues related to all my products.

Environment: Windows XP, MS Project, PowerPoint, Excel, Outlook, ECO, BOM Structuring tool, eLibrary, SWIFT, Visio and Jigsaw

Managed 30-40 resources for overall programs.

Implemented multiple major releases of up to 80 hardware and software products for bundle solutions for VTG (Voice Technology Group)

Implemented embedded and paper software licensing for all products.

Worked with cross-functional teams: product managers, engineering, product specialists, new product program managers, manufacturing ops, and CMs (vendors).

Major large releases were up 2 billion dollars

Worked on current projects, maintenance of previous, release as well as program planning for the upcoming 2 releases.

Programs managed: UC solution bundles, Sametime, Unity, Unity Connections, Cisco Fax Server, and NFR solution bundles.

Implemented new supply chain process for NFR process which included transition of vendors.

Senior Program Manager (ATC) -NSSTG Engineering group - I was the only Program Manager for the entire organization. I report all program status to upper and Senior-level Management. This included program plans and presentation. I keep accountability for all projects within the org.

Environment: Windows XP, MS Project, PowerPoint, Excel, Outlook, Visio, and In- house project tracking tool

Senior Program Manager for the entire organization of 150

Reported monthly project/program status to director and VP

Lead for in-house program management tool which was used to track project status, progress, issues, and resource usage.

Created and implemented process improvement tools and procedures for engineering

Spear-headed executive committee bio-weekly forums on upcoming engineering process improvements and changes.

Lead for AMPS project which was a green energy savings program used to save energy across the board on all Cisco test beds as well as obtain rebates from PG and E.

Kaiser Permanente, Pleasanton, CA 12/2005-07/2006

Senior PMO Manager- Managed $33 million PeopleSoft testing services project. Responsible for budget, project plans, schedules, and resource allocation. Created the defect triage process. Managed resources from outside vendors. Responsible for improving the current testing process.

Environment: Windows NT, MS Project, PowerPoint, Excel, Workbench, Visio, and SQL

Managed 15-20 resources.

Lead for implementation of overall unified integrated benefits program for Kaiser employees

Lead program planning efforts for the initial implementation for integration of Peoplesoft employees benefits program

Managed analysis of different data processes, some OLTP and some Data Warehouse

Managed data analysis and data migration effort to one common data source.

Data migration from multiple sites to one integrated site.

Integration of states was defined in each release.

Worked with cross-functional teams: business analysts, state program managers, consultants, engineers, QA, and forecast analysts.

Developed triage process and lead daily triage meetings.

Managed issues resolution process: prioritization and strategy

Worked with forecasting analysts to define budget per release

Worked with PMs to populate data in WorkBench

KLA Tencor, Livermore, CA 07/2005-12/2005

Technical Project Manager Managed the complete SDLC process for an implementation of a cross functional web-based application. The application consists of two websphere portlets which link to Documentum and an Oracle Database. Responsibilities include delivery strategy, requirements gathering, development, testing, and exit to production. Manage developers and test engineers from 3rd party vendor. Responsible for strategy, delivery, and resource allocation.

Environment: MS Project, PowerPoint, Excel, Java, Webmethods, XML, UNIX, Perl, Visio, Document am and SQL

Lead for web portal projects for training and TAC

Implemented web portals integrated with documentum

Created web portal requirements as well as analyzed the number of web portals required for program.

Managed consultants and developers for program

Reported program status to engineering executives

VMC Consulting, Orange, CA 03/2005-07/2005

Project Manager for California Territory VMC provides QA and Development consulting services to companies all over the world as a 3rd party vendor. Managed various on-site and offsite teams at Toyota, Edison and for VMC consisting of around 35 people. Created QA and Web Dev Methodology which were used as a standard to implement testing strategy for all companies.

Environment: MS Project, PowerPoint, Excel, Visio, Java, Webmethods, XML, UNIX, In house test harness tool, and SQL

Managed 35-40 resources

Senior Manager working as a Project Manager onsite as well as an Account Manager for all consulting sites in California

Managed and trained all consultants on defined methodology and processes.

Managed the implementation and overall program planning of multiple small to large projects on client sites.

Created and developed contractual relationships (SOWs) for clients.

Created quarterly forecasts and budget requirements

Implemented quarterly releases for Toyota.

Worked with Green Belt on DMAIC process for test process improvement – implemented remedies and recommendations based on findings.

Autodesk, San Rafael, CA 10/2004-02/2005

Senior Project Manager Managed the development of the test process for web testing methods. Testing methodology includes Front-End, Middleware, and Database testing. Creating a structure for project management in a development team. Working as a consultant to establish an accurate test lifecycle.

Environment: MS Project, PowerPoint, Excel, Visio, Java, Webmethods, XML, UNIX, SQL, RequisitePro, Rational Robot, Test Manager, and Rational SODA

Reported Project Implementation status to Executive Management weekly

Managed cross functional gap analysis.

Developed communication plan

Created and Implemented Risk Mitigation Plan

Created and Implemented Solution Resolution process

Trained business team to write requirements in a use case format

Created overall cross functional program plan and implemented MS Project

Managed multiple large corporate applications and planning for upcoming releases.

Managed cross functional process: Business, Development, and QA

Created remedies for overall engineering team after the completion of gap analysis process.

Wells Fargo, San Francisco, CA 03/2004-10/2004

Senior Project Lead Managed/Tested Application with Java Front-End, Web-logic Middleware, and Oracle back-end. Tested batch processes and middleware services. Created and Reviewed Test Cases for all three layers. Managed 12 QA Test Engineers.

Environment: MS Project, PowerPoint, Excel, Visio, Java, iPlanet, XML, UNIX, SQL, RequisitePro, Rational Robot, Test Manager, and Rational SODA

Providian Financial, Oakland, Ca 09/2001-03/2004

Senior Technical Project Manager - Manage testing for web-based (internet and intranet) treasury systems applications for Corporate Business Applications (CBA). Test Java based applications manually by generating test cases/scenarios. Also test with automated functional and load testing tools. Create and maintain system architectural documentation and worked on several ad-hoc projects. Project Lead for Treasury Systems which encompass all the projects for the DBAs, Developers, and Test Engineers. Worked on conversion of the mainframe of TSYS1 to TSYS2. I am currently working as a senior consultant on the architecture management team and a test process consultant working in the Data Utilities group which will be transferring all the company’s application through this data utility application.

Environment: MS Project, PowerPoint, Excel, Visio, Java, Middleware, HTML, .NET, Tsys, XML, UNIX, and SQL

Certive Corporation, San Francisco, CA 4/2001 7/2001

Senior Process PROJECT LEAD for this web-based application startup company. The product is a time-management and resource tool used by consulting companies; it generates employee and company reports, allowing employees to perform project cost analysis and log in their time and resources. Wrote test requirements and some use cases and led black box testers. Oversaw the test implementation process for a requirements management tool by setting security levels and requirement types, and trained users.

Environment: MS Project, PowerPoint, Excel, Visio, Java, iPlanet, XML, UNIX, HTML,SQL, RequisitePro, Rational Robot, Test Manager, and ClearQuest

Ventaso, San Francisco, CA 12/2000 to 5/2001

Senior Project Lead tested ea highly complex communication tool developed in JAVA and used by Marketing and Sales and Responsible for front-end (GUI) and back-end testing of databases. Developed test use cases, test requirements, and matrices for test release. Tested in unit test, system test, stress test and regression test. Did OS and browser testing; reconciled defects; analyzed test results and test data, and conditioned test data. Data validation was done in ORACLE.

Environment: MS Project, PowerPoint, Excel, Visio, Java, Silk, XML, UNIX, and SQL

Wells Fargo, San Francisco, CA 7/2000 to 3/2001

RUP Project Manager. Originally hired to be the administrator for RequisitePro, a requirements management tool and taught the tool to 12 QA leads and testers. Handled the setup including developing attributes, security levels, tagging, reports, and traceability. Taught project management how to write business use cases and QA leads how to write test cases. Worked with Business, Systems and QA. I wrote The Application Process Methodology, the banks version of the standard system development life cycle from the QA perspective, formally known as the Rational Unified Process (RUP).

Led QA leads in developing test requirements and authored methodology to include requirements gathering, input to RequisitePro. Wrote RequisitePro users guide.

Environment: Windows NT, MS Project, PowerPoint, Excel, Visio, Java, Webmethods, XML, UNIX, SQL, RequisitePro, Rational Robot, Test Manager, and Rational SODA

Providian Financial, San Francisco, CA 3/96 to 7/2000

Technical PMO Manager -Managed team of 15. I had two teams. One team consisted of 8 project managers and the other team had 7 testers and QA Leads. This divisions operations were primarily conducted via Internet with all applications developed in JAVA. Tested web applications for the online Aria Card, a credit card. Provided web-testing and data conditioning for the applications developed here. Wrote test requirements and worked closely with the project management team and software developers. We went through a series of releases and revisions that closely met all requirements. Managed technical staff who developed test plans for the Non-Phone Operations applications written in Visual Basic. Tested client server applications. Created test scenarios and produced system documentation. Processed changes required for implementations and program/process changes. Implemented RequisitePro 4 to create use cases and test specs. Developed set-up to associate use cases to test requirements.

Business Development/Product PMO Manager Managed project managers who developed and managed business requirements, PRDs, and SRDs for collections process and credit card products.

Environment: Windows NT, MS Project, PowerPoint, Excel, Visio, Java, XML, UNIX, SQL, Tsys, and In house Dialer application

Certifications

Advance Program Management –Manage Large Scale Projects with Negotiations and Change Management

Certified in ITIL for IT Service Management

Certified in Test Process and Design – Functional/Performance testing

Webmaster

Scrum Master/Agile Certification

Software Logic and Design

Oracle Basics and Design.

Project Management Strategy

Contracts

Paralegal Certification was obtained at Dickinson-Warren Business College in 1994.

Training:

PMP & Master Certification in Project Management, George Washington University, 2008:

Managing Projects

Costing and Forecasting

Risk Analysis

Program Strategy

Time Management/Prioritization

Presentation Strategy

Management of Providian University for Managers, 1998

1 year program sponsored by Providian Financial – Management Training for overseeing major programs and departments.

oHR policies and regulations

oWriting Employee Assessments/Reviews/Action Plans

oConflict Management

oManagement of Small/Medium/Large Teams – onsite/offsite

oMotivating your Employees

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