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Information Technology Management

Bellevue, WA
April 28, 2016

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Thomas H. Waterman Jr.

Sammamish, WA *****


-Driven IT Professional with more than 15 years of experience.

-Broad knowledge of hardware, software and cloud computing.

-Able to thrive in a fast-paced, ever-changing environment.

-Effective IT communicator at all organizational levels.

Microsoft Corporation – Redmond Washington July 2010 to Present

Lab Engineer

Solid troubleshooting background with ability to locate root cause with emphasis on up time of a 24x7 environment.

Work with software and hardware in a broad spectrum of configurations to support the Global Business Support

Organization and create lab reproduction, virtual or hardware, environments that enhance the support business.

Utilize Private Cloud deployments to build virtual environments on the fly by single and or multiple OS choice per virtual machine, or by custom package installation options.

Global Business Support for Private Cloud Management thru Virtualization Technologies Hyper-V, SCVMM and SCOM.

Build from scratch and refresh Operating Systems which are made available for deployment in the Private Cloud Service Catalog.

Service Catalog Administrator for Onboarding Static Packages made available in the Private Cloud system.

Installing and configuring multiple platforms from various hardware vendors as well as 3rd party applications to reproduce troubleshooting scenario’s for Support Engineers who support Microsoft Enterprise customers.

Utilize daily deployment technologies such as Windows Deployment Services (WDS) and MDT.

Familiar with Microsoft technologies; DC, DNS, AD, SQL, MS Office Dynamic’s Products and Exchange 2010 and above.

UCS Cisco Blades with Enclosure management thru the UCSM console.

SAN Management using Compellent software interface, Fiber connectivity using IBM and Brocade Switches.

Contribute to building and maintaining serviceability of lab equipment in high density and neat server rack environment.

Remote management using HP iLO, Dell iDRAC, IP based Avocent KVM, RDP and local management using Rack mount APC KVM.

Using PowerShell scripts to manage the Private Clouds, troubleshoot scripts as they fail and re-write scripts to perform tasks for various jobs.

Xtreme Consulting LLC - Redmond, Washington March 2008 to July 2010

Lab Manager-Contractor (Redmond Campus)

Assisted all members of the Red Dog OS Windows Azure Team with daily requests for all lab equipment to be unboxed, moved, racked and stacked, benched in the Azure Performance Lab’s.

Assisted with setup in the personal offices for Dave Cutler, Hoi Vo and the Azure Dev Team.

Worked closely with four of the Azure Team Admins to assist with IT support for the Senior VP Amitabh Srivastava of the Server and Cloud Division and others helped other’s as needed from the Azure Team.

Managed a highly dynamic lab for testing Azure Performance; this includes a wide range of different servers and storage hardware platforms on two different floors within the same building to maintain vendor confidentiality.

Configured Azure specific bios settings for various hardware platforms, loaded Azure Operating System and configured for specific testing environments as requested.

Daily workload included; configuration of bios and motherboard level, network interface cards (NIC) and video cards. Hardware troubleshooting new or beta product problems as they occur.

Remote Kernel debugger setup and troubleshooting debug issues as they occur.

Network configuration for Dynamic Host Control Protocol (DHCP), Domain Name Service (DNS), Windows Internet Naming Service (WINS) server setup with over 21 private subnets running simultaneously 24 x 7.

Represented Microsoft when working onsite with representatives from AMD, Intel, Dell, HP, NetApp, and Hitachi for vendor pre-release hardware support; including logistic and deployment strategy planning.

Managed Azure Operating System Performance Lab as a virtualization lab where all servers are run as a virtualized operating system on a Hyper-V host and each host server can contain up to ninety-eight Virtual Machines.

Transparent system management and tight integration with the Azure Operating System Development Team.

Used KVM to support the remote management of several servers between the local lab’s onsite in the building and the additional three labs around main campus.

Drafted, reviewed and maintained wiki documentation for Azure Performance Lab setup and Daily Lab maintenance.

Inventoried hardware when received and RMA’d parts as needed.

Helped coordinate and consolidate all lab moves from four buildings into one.

iWaterman Technical Consulting, Covington, WA August 2000 to February 2008

Information Technology Consultant / Owner

Consulted Small Office, Home Office and Medium Office sectors and provided IT solutions and consulted on improvements as needed.

Created and implemented new solutions based on customers’ needs and business model.

Configured wired and wireless networks to share T1/DSL/Cable bandwidth throughout an office.

Remote administration through Terminal Services, Remote Desktop, VNC and PC Anywhere.

Built trust relationships with Home Office clientele which lead to a successful referral only based business model.

Always strived to meet and exceed the customer’s expectations.


Microsoft Certified Solutions Associate in progress as of April 2013

Passed 1 of 3 exams the 70-410 on April 26, 2013

Comp TIA A+ Certified Professional – March 16, 2001

University of Phoenix, Bellevue, WA Graduated June 2003

Bachelor of Arts and Sciences in Information Technology/Web Management

(Two lower division classes pending)

ITT Technical Institute, Bothell, WA August 1999 - July 2000 (Transferred to UofP)

Completed One Year of a Two Degree Associate of Applied Science in Computer Network Systems Technology

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