Customer Service Data Entry

Ms. Delia Johnson

Colorado Springs

Mobile: 719-***-****

Email: ****************@*****.***

AVAIABILITY: Job Type: Permanent Work Schedule: Full-Time

SUMMARY OF QUALIFICATIONS

• Help ensure the smooth and efficient handling of information

• Set up and prepare reports

• Preparing standard forms on computers

• Plan and key complicated statistical tables

• Input list of items, numbers, or other data into computers

• Operate online terminals or personal computers

• Operation of various software packages

• Microsoft access database Microsoft outlook

• Processed and tracked work orders

• Ensure all risk assessments and safety guidelines always met

WORK EXPERIENCE:

Recruiting Solutions- Seibels Technology & Services

1441 Main Street

Columbia, SC 29201

05/2015-01/2016

Data Entry Specialists

Processed endorsements for insurance companies to include coverage and changes to mortgages

Process and complete emails to process the data entry with policy’s information to distribute to correct departments for cancellations, claims, mortgages and under writers

Index email and paper mail for insurance companies

Assigned work to make sure claims handled properly and correctly in a timely matter to resolve claims to zero balance

Recruiting Solutions- MSA

1441 Main Street

Columbia, SC 29201

1/2015-02/2015

Data Entry Specialists

Handled medical patient accounts such as insurance verification, prescription up to date.

Contact patients regarding orders for CPAP supplies

Sales and patient eligibility for shipping supplies

Complete voice orders for patients

Handled inbound/outbound calls regarding patients orders

Communicate with other agencies(location) regarding patients

Time Warner Cable

2221 East Bijou Street

Colorado Springs, Colorado 80909

12/2013-10/2014

Customer Service Specialists

• Handles inbound customer service calls dealing with cable, telephony, and internet.

• Process troubleshooting on accounts.

• Discusses billing and plan adjustments.

• Sales on non core products the subscriber may not have.

• Process credit card and check payments.

• Escalates calls to proper department.

• Meets and exceeds monthly goals.

• Exceed quality standard monitoring.

Young Williams Child Support

30 East Pikes Peak Ave

Colorado Springs, Colorado 80903

9/2011-03/2013

• Handles assigned child support cases, income assignments, and wage garnishments.

• Case manager to non custodial parent to obtain payment. Process reports on a monthly basis, using drivers’ license suspension reports, Madd management report, the potential interstate report, and balances with no arrears reports.

• Process payment arrangements on child support cases, offer additional assistance such as the Parenting Opportunity Program, employment and job interviews, and parenting time.

First Source

5725 Mark Dabling Blvd

Colorado Springs, CO 80919

Collection Agent

08/2009-07/2011

• Composes correspondence; manages databases; and creates presentations, reports, and documents using Desktop publishing software and digital graphics. Files and maintains documentation as required by Management and department.

• Provide customer service regarding collection issues, process customer Refunds, process and review account adjustments, resolve client discrepancies and short payments.

• Responsible for monitoring and maintaining assigned accounts. Enlist the efforts of sales and senior Management when necessary to accelerate the collection process.

• Take ownership of any follow-up work Necessary to service customer and promote first call resolution.

• Adhere to compliance regulations and Security policies, complete additional projects and tasks as assigned.

Check Unlimited

8425 North Union Blvd

Colorado Springs, CO 8020

Data Entry Specialists

9/1989-04/2009

• Coordinates and provide technical assistance in the operation of data entry. Data entry operators input customer information into a specific software package to produce high quality products in a timely and accurate manner.

• 60 wpm with 98 % accuracy.

• Ability to achieve deadlines.

• Maintain high standards within the work place.

• Proficient with Microsoft office applications.

• Processed and tracked work orders.

• Possess excellent communications and organizational skills. Microsoft access database, Microsoft outlook.

• Prepared standard forms on computers.

EDUCATION

Colorado Springs College of Business

Colorado Springs, CO

Degree: Certificate

Graduate Date- April 1982

Harrison High School

2755 Janitell Road

Colorado Springs, CO 80906

Degree: Diploma/GED

Graduate Date-September 1976

Contact this candidate