Resume

Sign in

Manager Administrative Assistant

Location:
Fairfield, PA, 17320
Salary:
Negotiable
Posted:
April 28, 2016

Contact this candidate

Resume:

Michael T. Lenker

** ******* *****

Fairfield, Pennsylvania 17320

acujwf@r.postjobfree.com

717-***-****

PROFESSIONAL SUMMARY:

Over the course of my professional I have had the opportunity to strengthen a strong skill set that has allowed me to valuable employee and coworker. From successfully maintaining an efficient Front Desk at an extremely busy Hotel and Conference Center at the heart of tourism in Gettysburg, Pennsylvania, to managing every department at the same property as the night manager. I was able to bring order, consistency and structure to the nursing staff at a long-term care facility upon my hire as Nursing Scheduler advancing internally to the position of Administrative Assistant and finally Medicare Specialist. Through my strong work ethic, personal and professional nature, multitasking abilities and team player attitude I was recruited to become the Marketer and Assistant Admissions Officer by a Department Head I impressed. Through each of these experiences I developed vast knowledge for numerous programs and operating systems, including but not limited to, Microsoft Office, EPR, Visual One, Visual Matrix and various office equipment. I have also been able to fine tune skills and characteristics that come natural to me and/or were instilled in me from a young age, such as strong interpersonal skills and stellar organizational skills.

SUMMARY OF QUALIFICATIONS:

Experience in all aspects of customer service and support

Experience with Microsoft Office Suite software

Strong time management and organizational skills: organizing and coordinating both personal and employee schedules

Effective written and verbal communication skills

Ability to multitask, prioritize, meet deadlines, and adapt to multiple environments

Strong problem solving and decision making ability; able to draw from experience and knowledge to apply to current situations in a timely manner

Ability to train new personnel in the company’s standardized policies and procedures

EMPLOYMENT HISTORY:

Front Desk Clerk; Front Desk Manager May 2015 – January 2016

Eisenhower Hotel & Conference Center

2634 Emmitsburg Rd., Gettysburg, PA; 717-***-****

General Manager: Joe Spadolini

Create front desk personnel schedule relevant to occupancy

Receive and review employment applications

Conduct interviews and determine candidates’ fitness for hire

Maintain online reservation accounts through various companies

Greet guests in a courteous, professional manner

Check guests in and out, take reservations over the phone, and answer guests’ questions

Enter all transactions in computer using Visual Matrix software package

Post billings and payments to customer and group accounts

Act as hotel phone operator and concierge

Balance all credit card and cash transactions at the end of shift

Train new employees on all aspects of guest service duties

Accommodate guests’ needs, and handle inquiries and complaints in a professional manner

Hospital Liaison September 2013 – April 2015

Hanover Health Care Inc.

267 Frederick St., Hanover, Pa; 717-***-****

Supervisor: Mic Hockenbury

Responsible for making regular contact and visits with hospitals, physician offices, and other community agencies

Assist with planning, organizing, and overseeing marketing activities and special events

Assist Admissions Director as needed, and facilitate admissions in his/her absence

Travel to local referral sources including, but not limited to, the Hanover, York, and Northern Maryland areas

Administrative Assistant; Medicare Specialist September 2010 – June 2013

Transitions Healthcare LLC

595 Biglerville Rd., Gettysburg, PA; 717-***-****

Supervisor: Jen Dori

Administrative Assistant

Maintained staffing levels in accordance with state regulations in regards to census

Approved or denied vacations and time off requests

Facilitated coverage in the event an employee called off or was on vacation

Assisted the Director of Nursing, Assistant Director of Nursing, Human Resources Director, and Facility Administrator in all areas of responsibility as needed

Medicare Specialist

Assisting financially eligible residents and family members/Power of Attorney with the Medicaid process

Performed first hand assistance with gathering all necessary documents

Completed Medicaid application and forms, then submitted all information to the County Assistance Office

Responsible for appealing all denials and renewing approved residents’ applications annually

Night Manager April 2008 – September 2010

Eisenhower Hotel & Conference Center

2634 Emmitsburg Rd., Gettysburg, PA; 717-***-****

Supervisor: Amber Keadle-Savoy

Oversee and ensure all evening/night hotel operations for all departments were conducted in a timely, efficient, and professional manner

Greet guests in a courteous and professional manner

Check guests in and out, take reservations over the phone

Enter all transactions into computer using Visual One software package

Post billings and payments to customer and group accounts

Act as hotel phone operator and concierge

Balance all credit card and cash transactions at the end of shift

Train new employees on all aspects of guest service duties

Accommodate guests’ needs, and handle inquiries and complaints in a professional manner

Patient Records Specialist February 2006 – April 2008

Johns Hopkins University

10755 Falls Road, Suite 360, Luterville, MD 21093

Supervisor: Debra Lloyd; 410-***-****

Maintain patient medical records and coordinate correspondence related to medical records

Perform office and clerical duties with minimal supervision

Utilize Electronic Patient Records (EPR) software to audit charts for next day appointments

Ensure active records are properly labeled, and troubleshoot and locate misfiled or missing charts

Use Epson labeling system to ensure proper identification of medical records

Purge medical records as needed and prepare them for off-site storage

Operate standard office equipment including personal computer, fax machine, printer, and telephone

Front Desk Clerk June 2004 – January 2006

Eisenhower Hotel & Conference Center

2634 Emmitsburg Rd., Gettysburg, PA; 717-***-****

Supervisor: Amber Keadle-Savoy

Greet guests in a courteous and professional manner

Check guests in and out

Take reservations over the phone

Enter all transactions into computer using Visual One software package

Post billings and payments to customer and group accounts

Act as hotel phone operator and concierge

Balance all credit card and cash transactions at the end of shift

Accommodate guests’ needs, and handle inquiries and complaints in a professional manner

EDUCATION:

Fairfield Area High School, Fairfield, PA

Graduated 1997

Harrisburg Area Community College

30 Credit hours in Business Administration



Contact this candidate