Assistant Service
Resume:
Lister Williams
Milton, Ontario
L9T 0B8
To: Whom it may concern,
Please accept this cover letter and resume, as an indication of my deep and genuine interest, in applying for the available position.
I am an honours graduate of the Social Service Worker/ Gerontology program, at Sheridan College. I have twelve years of work experience with the Canadian Red Cross. My Red Cross experience includes, five years with the Community Health Service Red Cross, Five years with the Ontario Zone Red Cross, plus one year of volunteer work in Field Operations. Prior to working with the Red Cross, I also bring with me a variety of volunteer experiences, at other reputable organizations. As a result of my volunteer experiences, I have gained skills in program planning, client intake, and also in implementing policies.
The combination of my educational background, work experiences and volunteer opportunities, has been an asset in learning how to plan, organize and apply critical thinking in complex situations. I project impressive communication skills; as well as apply crisis intervention skills. These skills, while applicable in a variety of administrative office positions, are also highly transferable in a wide range of social settings.
I am eager to contribute fresh new ideas, and work with an energetic attitude. My best qualities are: excellent problem solving, great documenting and evaluating aptitudes, remarkable computer skills, projecting impressive communications, and I am amazing multi tasker. I work well independently, and I also enjoy working in a team environment. I am very passionate about enhancing the quality of life, and well being of others, who are challenged. This is something that speaks to me on a personal level, as per my unique life experience.
It would be a privilege, to work with your organization.
Thank you for your time and consideration. I do look forward to hearing from you, as soon as possible, at your earliest convenience. I can be reached at 905-***-**** to discuss my compatibility in depth, with regards to the position.
Best regards,
Lister Williams
Lister Williams
1491 Maple Avenue, Unit 410
Mobile: 905-***-****
Fax: 905-***-****
Objective
Continue to pursue a career; primarily coordinating services effectively, maximizing the quality of care.
Summary:
-Sheridan College honours graduate of the Social Service Worker/ Gerontology program
-Skilled in running assessments and analyzing complex situations, making referrals, and follow ups
-Provide guidance to the disadvantaged
-Effective communication skills
-Ability to facilitate connections and plan meetings
Worked in the elections
Education:
Sheridan College, Oakville (1998- 2001): Social Service Worker/ Gerontology, Honours Diploma
Bishop Reding, Milton (1992- 1998): High School Diploma
Other Special Training:
Workers Health and Safety Awareness certificate 2016
DRO (District Returning Officer), Milton Leisure Centre 2015 supervises poll clerk, instructs voters, ensures there are no problems for the disabled and all others, completes forms, counts ballots, calls in votes, sets up supplies, ensures electors have proper identification.
Poll Clerk Training and Job, Milton Leisure Centre 2014
Workplace Violence and Harassment prevention Training, Red Cross, 2011
Recertified Standard First Aid and CPR level C, Red Cross, 2011
Nonviolent Crisis intervention (CPI), Sheridan College, Oakville, 1999
Committees:
2010- 2011 AODA (Accessibility for Ontarians with Disabilities Act), Ontario Zone Red Cross
(Basic overview of the committee is to make Ontario, accessible to people with disabilities)
Responsibilities include:
Implementing and finalizing policies, procedures and practices
Looking at funding issues to support all plan of actions.
Making sure the public is aware of how to access information
2002- 2007 OH&S, Community Health Services Red Cross
(Basic overview is to creating a safer work environment for employees):
Investigating reasons for accidents
Problem solving strategies to eliminate accidents
Implementing a plan of action, to reduce hazards and injuries
Create monthly reports
Experience:
2007- Present Administrative Assistant/ Receptionist, Ontario Zone Red Cross, Mississauga
Facilitates OTN meetings(Ontario Telemedicine Network. Providing integration conferencing solutions. This includes videoconferencing, webcasting and web conferencing. Enabling cost- effective dissemination of health education and best practise
Provide clerical/ administrative support, including the composition and preparation of routine correspondence
Prepare and maintain phone directory, and other company information
Perform photocopying and other production services
Assist the Manager of Operations and Administration.
Provide training to back-up personnel.
Advises supervisor of any issues to ensure excellent customer services
Facilitates regular meetings (catering preparations)
Flight arrangements for staff
Assist the First ad and CPR department with all administrative functions
Create electronic receipts (using the B.A.M. computer program)
Sort through and distributes all mail, and packages
Orders office supplies
Voice mail checks and call backs
Manages calendars (Microsoft Outlook office)
Creates documents in Microsoft word
Creates Spread Sheets using excel
Answer phones (providing information, and directing calls)
Greets guests, volunteers and staff. Monitors incoming and outgoing visitors. Screens guests as appropriate.
Promotes Red Cross image at all times.
Processes incoming and outgoing mail, and faxes.
Filing
2002- 2007 Switchboard Operator, Community Health Services Red Cross Burlington
Answer the phone (providing information, and direct calls)
Monthly inspection reports
Daily rebook charts (adding calculations, using excel computer program)
Service communication logs (entering data into CIMS program)
Order office supplies
Sort and file faxes
Volunteer Experience:
2002 Assistant Life Enrichment Coordinator, Moutainview Residence, Georgetown
Receptionist duties, including computer work (Microsoft word, word perfect)
Provide quality accommodations
Address health concerns and medical needs
Create and coordinated social events
Establish client assessment
2000- 2001 Community Service Coordinator Assistant, Canadian Red Cross, Milton
Assist the service coordinator with all administration functions,
including: secretarial work, appointment scheduling,
Client liaison, computer work (Microsoft word, word perfect, excel, and e-mailing other organizations)
Financial data recording,
Assisted in arranging client transportation
1999- 2000 Supportive Worker/ Case Manager Assistant, Bruce Apartment, Milton
Established client intakes
Assist in creating client profiles, and client histories
Actively participated with performing assessments
Helped clients with activities for daily functions
Developed resident programs, and did one on one visits with clients
Attend meetings, create memorandums (Microsoft word)
Other general duties
1997- 1999 Recreational Coordinator Assistant, Allendale, Milton
Implemented activities and exercise programs
One on One visits and assessments of the clients
Provided holistic therapy
Lead group readings
Transported wheelchair clients to activities
1997- 1998 Social Worker Assistant, Bishop Reding, Milton
Responsible for teaching basic social skills to needy youths
Facilitated and taught group activities
Evaluated students, drawing up report cards with the co-worker
Interests:
One on One assessments
Computer work
Collaboratively working with others
Providing encouragement and motivation
REFERENCE AVAILABLE UPON REQUEST
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