Electronic Field Service Technician/Engineer
Resume:
Reginald Clark
Hampton, GA ****8
**********@***.***
Professional Summary: Professionally offering a strong background in Electronics and Computer Engineering and transferable skills developed in the corporate environment. Seeking a challenging opportunity with a successful company where my learned technology can benefit company goals.
Education:
August 1993 – June 1995 Arkansas College of Technology, Little Rock, Arkansas
Associates of Applied Science, 1995
Major: Electronics and Computer Engineering Technology
Professional Experience:
January 1998-Present Glory-Global Solutions, Atlanta, Georgia
$52,500 Field Service Engineer
Diagnose system problems in minimal time and make repairs.
Make recommendations for improving the service, reliability and performance of DeLaRue equipment.
Keep customer apprised of progress during remedial maintenance or during a down system situation.
Gather and record machine information at regular intervals to monitor performance.
Handle customers in professional manner during difficult high-pressure situations.
Documents system problems in customer site logs.
Establish PM schedules and perform according to specifications.
Responsible for assisting with and installing machines, Engineering Change Notices effect current systems and upgrades. Hardware or software upgrades many require technical assistance or unusual or complex systems.
Ensure overall customer satisfaction.
September 1997-January 1998
$36,000 Lefebure, a DeLaRue Company, Atlanta, Georgia
Customer Service Engineer
Install, service, and maintain a wide variety of mechanical and electronics equipment such as physical security equipment, motor banking equipment, alarm systems, closed circuit television, currency and coin handling equipment, automatic teller machines (ATM) and PC based systems at customer locations.
Performs service contract inspections, reads and understands technical manuals and diagrams.
Ability to operate diagnostic equipment and work in all weather conditions.
August 1995-September 1997
$28,500 Comcast Cablevision, Little Rock, Arkansas
Service Technician
Service and maintain cable systems in specific areas.
Resolves problems utilizing a well-thought out strategy.
Use electronic and mechanical skills to solve complex system problems.
Complete associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer’s account once the work complete.
Ability to read general system layouts from blueprints.
Ability to be team oriented as well as work independently and take responsibility for important decisions.
Ability to working both indoor and outdoor environments in all sorts of weather conditions.
Ability to work in a fast-paced, troubleshooting environment.
Ability to perform job from high places (on poles and roofs).
February 1995-August 1995
$26,000 City Business Machine, Little Rock, Arkansas
Copier Technician
Setting up new copiers.
Servicing broken copiers and fax machines.
Refurbish copiers and fax machines using strong electrical, electronic, and mechanical skills.
Ability to think independently.
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