Robert G. Thomas

* ******* **** **.

Elgin, IL

847-***-**** * acujvf@r.postjobfree.com

Information technology professional with many years experience in troubleshooting and designing local area and wide area networks with emphasis on design and implementation, project management and carrier intervention. Possess detailed knowledge of IT systems including Cloud computing, data center infrastructure, virtualization, data backup, storage, security, network, disaster recovery and data replication technologies.

Work Experience

11/14 – 2/16 PCM Itasca, IL

Service Consultant for Data Center and Managed Services

Responsibilities:

Provide subject matter expertise in Cloud, Data Center, Disaster Recovery and Managed Services to prospective clients through leads provided by the corporate and enterprise product sales teams.

Engage with prospect/client’s technical staff to understand current requirements and configurations.

Identify and document client technical requirements including processing, storage, network, RTO/RPO, help desk calls, installation and migration across multiple technology platforms and vendors.

Create proposals for Cloud services including IaaS & DCaaS solutions within PCM facilities or on customer premise using remote managed services.

Develop appropriate preliminary design and pricing (budgetary & final) using pricing tool and input from the Service Delivery team.

Quickly author draft of proposed technical solutions and associated diagrams for responses to RFPs/RFIs, proposals, design documents and presentations.

Participate in internal contract kick-off meetings with project manager, service delivery team and the customer to review solution design and discuss any special requirements.

2/13 – 12/13 OnX Managed Services Naperville, IL

Solution Architect

Responsibilities:

Work closely with local sales staff in discovery calls and on-site meetings with prospects to gather scoping information for cloud based hosting solutions.

Engage with prospect/client’s technical staff to understand current requirements and configurations.

Identify and document client technical requirements including processing, storage, network, RTO/RPO, help desk calls, installation and migration across multiple technology platforms and vendors.

Develop preliminary proposed solutions and assumptions including services and solution components, system configurations, use of partners and migration approach.

Develop appropriate preliminary pricing (budgetary or final) using pricing tool and input from the Service Delivery team.

Quickly author draft of proposed technical solutions and associated diagrams for responses to RFPs/RFIs, proposals, design documents and presentations.

Enable smooth transition from Sales to Service Delivery and participate in internal contract kick-off meeting with Project Manager and Service Delivery team on prospect/client background, solution design, implementation considerations and plans.

8/98 – 1/13 SunGard Availability Services Rosemont, IL

Sr. Solutions Engineer

Responsibilities:

Provide presales support in the assigned region to as many as five sales people for business continuity services, tape based backups, data mirroring, data replication, managed hosting and data center outsourcing.

Deliver technical presentations of SunGard service offerings to new and existing customers and produce design diagrams of solutions.

Gather technical information on the customers IT environment to include, but not limited to: Data Center Operations, Systems, Networking Infrastructure, Backup Processes, applications, User Access and Business unit interdependencies.

Engineer detailed solutions for business continuity services, data mirroring, data replication and managed hosting for subscribers and prospects.

Engage customers to extract critical technical and business drivers that may position SunGard deliverables.

Prioritize and manage to the regional sales opportunities and goals.

Maintain familiarity and adherence to all SunGard methods and procedures.

Provide third level support to other solutions engineer’s to include assisting with the creation of customized or out of the box solutions.

12/89 – 8/98 Information Resources, Inc. Chicago, IL

Sr. Network Analyst/Network Engineer

Responsibilities:

Provided design, coordination and installation of WAN circuits and related equipment in a multi-protocol network environment.

Performed troubleshooting and analysis of WAN outages and equipment failures, opened and tracked problem tickets and worked with carriers and hardware vendors to resolve.

Configured, tested and coordinated installation of circuits and routers to remote offices and client sites on point to point and frame relay networks.

Developed and implemented router certification procedures that reduced hardware failures to less than 1% and prevented delays in new office/client installations.

8/86 – 12/89 Walgreen’s Company Mt. Prospect, IL

Network Coordinator

Responsibilities included troubleshooting store and pharmacy outages on Walgreen’s 1400 store Intercom network. Worked with Pharmacists, carriers and Data Terminal Repair service personnel to isolate and repair circuit and communications hardware failures. Provided primary support during the installation of, and conversion to, the Hughes Network Systems ISBN satellite network. Also provided upgrades and fault isolation to the RF equipment supporting that network.

6/85 – 7/86 The Associates Corp. of N.A. South Bend, IN

Network Control Analyst I

5/84 – 6/85 Oppenheimer Asset Mgmt Corp. Denver, CO

Data Communications Network Coordinator

9/80 – 5/84 U.S. Air Force Hickam AFB, HI & Lowry AFB, CO

Telecommunications Systems Specialist

Environment

Operational

VMware

Active Directory

DNS

DHCP

Terminal Services

Exchange

Disaster Recovery

PC/Software

Microsoft Office – Windows OS, Excel, Word, Visio, Internet Explorer, Project and PowerPoint

Lotus Notes

Oracle

Equipment

Bay Networks/Nortel Routers – Installation & configuration

Cisco Routers/Switches/Firewalls/SONET Multiplexors – Theory only

Ciena Storage Extension Devices & SONET Multiplexors – Theory only

Multiple CSU/DSU’s, modems, TDM, SONET & DWDM Multiplexers

Carrier Services

AT&T & Verizon Business (MCI) Frame Relay, ATM, MPLS, SONET, GigaMAN

Qwest

Norlight

Level 3

XO Communications

Education/Certification

Certified VSP4 – VMware - VMware Sales Professional

Certificate of Completion – Bay Networks – High Speed Networking & Frame Switching Solutions

Certificate of Completion – Network General – Network Troubleshooting: From Symptom to Solution

Certificate of Completion – Hughes Network Systems – Integrated Satellite Business Network

Telecommunications Systems Specialist – U.S. Air Force Technical Training Center, Keesler AFB, MS

Basic Electronic Development – U.S. Air Force Technical Training Center, Keesler AFB, MS

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