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Technical Support Information Technology

Halton Hills, ON, Canada
April 28, 2016

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Moatassem Kashef

Mississauga, ON

Contact: 416-***-****



Experienced with the latest technologies in the field of “I.T.” coupled with a wide range of skill sets. Strengths in technology, critical thinking, troubleshooting, problem analysis, System Administration, Hardware and Software implementation and support. Comprehensive business and technical skill set for handling assignments for various platform/technologies.

Established credibility in providing domain support for managing operations. in collaborating with cross-functional teams and lending technical support thereby assisting in creating a flawless Network Management System. Excellent relationship management skills and ability to conceive efficient solutions utilizing technology. Excellent communication and presentation skills. Thrive in a deadline intensive environment. Multi-task and perform well under pressure to meet deadlines.


Network Analysis

Server Technologies

Internet Administration

System Analysis and Design


Hardware: Assemble and troubleshooting Laptop and Desktops (Dell, HP, IBM), Cisco routers and switches, Blackberry and IPhone phone, IMAC.

Software: Android OS/APP, Blackberry APP, Microsoft Office Suite, Antivirus, Updating, Data Backups (Ghost, Microsoft Tools), VMware, Remote Administrator, MS SharePoint

OS Platforms: Linux, Windows Server 08, Windows XP,Vista,7,8, Apple IOS


Remote Desktop Access: Microsoft Remote Access Computers, Team Viewer

Programming Languages: Visual Basic, SQL

Technical Support: Providing technical support for 200+ users


IT Team Lead/Technical Support, Dell Canada Mar. 2014 – Dec. 2015

Technical support level 1&2.

Supporting 200+ users.

Managed a team of 4 technicians.

Migrated existing XP users to Windows 7.

Migrated OS from Windows XP to Windows 7 using SCCM, with user data transfer

Post migration incident resolution and desktop support of doctors and staff.

Configuring Cisco AnyConnect VPN, Using RSA Token.

Supporting active directory and managing exchange server.

Troubleshoot problems with hardware, software, and network connectivity.

Documenting the migration process, auditing dell assets.

BlackBerry and IPhone support.

Configuring dummy terminals.

Network Specialist, Network Expert Inc. (contract) Aug 2013 – June 2014

Duties included LAN daily operations: Router & switch configurations.

Maintained router and switch configurations, updated and changed configurations depending on corporate requirements and documentation.

DNS & DHCP Management

Created spreadsheets for all outages, giving start and end times, their duration and cause.

Troubleshooting of network problems - Made physical changes to routers, switches.

Computer Repair Technician, CDI Computers June 2012 – July 2013

Worked extensively in troubleshooting laptops and computers. Upgraded system HDD, memory, LCD screen, DVD-ROM, system board among other parts.

Managed the installation activities of windows 7, vista, XP

Successfully downloaded images using Ghost Software using LAN Network.

Responsible for testing and auditing of computers.

Train new employee on hardware and software troubleshooting, IT polices and T&A procedures.

Fixing and upgrading MacBook laptop.

IT Administrator, Council of Minister of Education May 2012 – June 2012

Managed the system upgrading of memory for more than 50 computers.

Successfully installed the office 2010 and Antidote software.

Enhanced the Operating System performance.

Installing and configuring MacBook

Documenting and auditing all the parts that been used and the cost.

Desktop Technician, Evergreen College Sep. 2011 – April 2012

Singlehandedly managed two different locations with more than 60 Dell Desktop Computers. Responsible for troubleshooting hardware and software.

Successfully removed malware and spyware.

Handled the up gradation activities of computer hardware including system board, power supply, HDD and memory.

Seamlessly maintained and secured the windows.

Technician Dell Laptop Repair, Flextronics Jan. 2011 – Jul. 2011

Responsible for computers and IMAC assembling.

Supported Citrix Environment.

Worked in a team environment.

Provided quality assurance for each Laptop.


Bachelor of Information Technology and Network Management

Cape Breton University, Canada, Sydney, Nova Scotia


CompTIA A+

Microsoft Hyper-V

Cisco CCNA

Personal Information

Languages Known: English, Arabic

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