Suchita Khedekar-Tech Suppor Engineer

SUCHITA KHEDEKAR

B/***, Unique Plaza, B J Marg, Byculla(W),400011

Contact – 865-***-****/844-***-**** E-mail – ********.*********@*****.***

CAREER OBJECTIVE

To be occupied in work where I can utilize my skills and creatively involved with system that effectively contributes to the growth of organization.

ACADEMIC CREDENTIALS

üDR BABASAHEB AMBEDKAR TECHNOLOGICAL UNIVERSITY,LONERE-RAIGAD/// 2009 - 2013

B. Tech. in Electronics and Telecommunication

First Class

üA.I.J. JR COLLEGE,MHASLA-RAIGAD///2008-2009

Maharashtra Higher Secondary Education Board (12th)

First Class

üNEW ENGLISH SCHOOL DEOGHAR,MHASLA /// 2006 -> 2007

Maharashtra Secondary Education Board (10th)

First Class with Distinction

TECHNICAL PROFICIENCIES

üKnowledge of installation of Desktops, Laptops, application software.

üInstallation & configuration & troubleshoot of mail client application like MS-Outlook

üHandling Problems related to Operating System & Networking

üAccessing machines through remote using *mstsc*, teamviewer,Dameware.

üKnowledge of OSI layers,Cabling, Crimping

üKnowledge of installation & configuration protocols like RIP, EIGRP, and OSPF

üWindows 2012 Active Directory, Creating and Managing Domain, Tree & Forest, DNS Services, DHCP services

üManage User and Group, Managing Group policy in Client Server.

üKnowledge of Domain Controller.

üKnowledge of Installing & Updating antivirus

software, keeping system up-to-date

üKnowledge of LAN, IP configuration, Domain networks, troubleshooting of

networking issues, Knowledge of Sub netting

üKnowledge of file sharing & file permission

EXTRACURRICULAR ACTIVITIES AND ACHIEVEMENTS

1.

CCNA Training from CMS computers, Mumbai /// 2013

Head Coordinator of ‘Poseidon, Panorama’ in departmental technical festival ‘Cynosure 2012’ ///2012

Worked as summer trainee in Sudarshanan Chemical Industries PVT LTD, Mahad /// 2011

PROJECT OVERTAKEN

Fan and Light Control using RF module /// 2013

Seminar on Digital Enhanced Cordless Telecommunication /// 2012

WORK EXPERIENCE

TECHNICAL SERVICE DESK ENGINEER CUM TEAM LEADER

UNIQUE ENTERPRISES (PAYROLL) /// MAY 2014 – TILL DATE

TECNIMONT ICB PVT LTD (CLIENT)

HI TECH INFORMATICS PVT LTD /// OCT 2013-APR 2014

Receive, manage and record IT help desk requests receiving either by telephone or email

Dealing with and resolving helpdesk requests e.g. adding users, Active Directory updating, e-mail account creation, general IT trouble shooting

Maintain appropriate logs of equipment, users and operational activities

Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)

Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures

Conducting full and through diagnostics with end users to enable first point of contact fault resolution

Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate

Diagnosing and resolving problems to the customers satisfaction

Identify and escalate repeat issues or service risks into service management teams

Sharing knowledge with team colleagues

To maintain network and PC operating systems, and to support server and client PC software

Solving system based issues via remote access(Team viewer, Dame Ware Mini Remote Control)

Call logging with different vendors for system, printers.

Managing vendor reports in database

PERSONAL DETAILS

Date of Birth

: May,16,1992

Gender

: Female

Marital Status

: Single

Nationality

: Indian

Languages Known

: English, Hindi & Marathi

Date:

Place: Suchita S Khedekar

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