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Acworth, GA
April 28, 2016

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Myrlande Eustache

Dallas, Georgia 770-***-****


Well-Organized and detail-oriented professional with 15+years of experience providing thorough and skillful support to the insurance including Worker’s Compensation, research and verification of insurance claims and data, financial control, and compliance assurance.

Self-motivated employee who performs diligently to accomplish business goals.

Proficient in customer relations with the ability to handle and resolve issues.

Hand-on experience in organizing and managing documents productions.

In depth knowledge of preparing insurance documents and performing research activities.

Confidently adapt to process changes and quickly learn new skills and technologies.

Ability to multitask workflow in a fast-paced environment with record of dependability and accuracy.


AIG CLAIM SERVICES, ALPHARETTA, GA May, 2004-July 2015 Research Technician/Cash Receipt

Oversee high-volume indexing of incoming electronic mail to existing claims, identify proper lines of business and set up new losses.

Awarded Alpharetta All Stars (4-time recipient) and Meritorious (highest award) by demonstrating top performance and consistency.

Accountable for researching policy information on claims.

Handled and sent documentation to appropriate claims administrator/adjustor and request documentation for missing information.

Researched unidentified documents, assigned claim numbers/files, and ensure correct and on-time processing and routing of documents.

Identified, collated, and routed claim documents in accordance with established criteria in the operation center.

Timely and accurately collected information to ensure compliance with the organization policies and procedures.

Ensured accurate posting and processing of checks receipts and voids as well as accurate reconciliation or proofing of Eastern Zone Check Log.

Referred Overpayments to Global Recovery team.

BWD GROUP LLC, JERICHO, NY Oct. 2002-June 2003 Clerical Assistant

Produced certificates of insurance, generated motor vehicle reports and issued ID cards.

Handled cancellations for non-payment of insurance premiums: sent reminder letters, called companies and insured for status of payment, and alerted account executive prior to cancellation.

Performed clerical functions such as faxing, copying, and filing data.

Provide switchboard relief as needed.

Myrlande Eustache


Prelicensing Property & Casualty, R.S. Thomas Training Associates, Inc. - Atlanta, GA

Microsoft Office Certification - American Software Technology, Queens, N-Y-

2 Years of credits in Liberal Arts Studies, Nassau Community College, Garden City, N-Y-


Thoroughly familiar with all components of Microsoft Office (Word, Excel, Access), Windows 95/98, and Adobe Acrobat.

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