Customer Service Manager

IRMA P. MARTINEZ

**** ***** ******, *********, ** 07201 908-***-****) E-mail= *************@*****.***

OBJECTIVE

To contribute to the growth of the company in a professional environment by utilizing my interpersonal skills as well my experience and knowledge of sales.

SUMMARY OF QUALIFICATIONS

Experienced in leadership roles of managing a staff of 10+ employees

Excellent customer service and selling skills, strong merchandising and visual skills.

Detail oriented, conscientious, thorough, extremely reliable & flexible, adaptable to meet business need and a very fast learner

Team and goal oriented to ensure the task at hand is done professionally

EMPLOYMENT HISTORY

Dress Barn, New Jersey

2004-2015, Assistant Manager

Assisted the store manager in daily operations, such as opening and closing up the store, banking procedures, supervised associates, merchandising, customer service, and loss prevention.

Ensure visual presentation of the store, maintaining the floor sets and inventory control.

Responsible for executing all divisions of responsibility, train and develop team members in all phases of the business, plan out the schedules of all associates, managers, and assistant managers

HMS HOST STARBUCKS, Newark Int. Airport NJ

2003-2004 Sales Associate/Cashier

Assisted in setting up the store before opening, ensuring the area is up to sanitary code

Handled the orders of customers, create the orders such as mixed drinks, various coffee drinks, baked goods and worked the register

AVEX FLIGHT SUPP. Newark Int. Airport NJ

2002-2003 Supervisor/Auditor

Trained supervisors and aircraft cleaner teams on how to clean up the aircraft in order to meet company standards

Audited the aircraft to make sure all the requirements are fulfilled based on guidelines and standards before allowing passengers on board

EDUCATION

High School

Retail/ Customer Service Certification

SKILLS Bilingual Spanish/English Hand held scanner / I-pad proficiency

Diverse secretarial skill Some computer data entry

Contact this candidate