Anne L McDonald

Hudson, MA 978-***-**** acujpy@r.postjobfree.com

Areas of Expertise

» Customer Support » Administrative Support

» Data Processing » Coordination & Scheduling

» Documentation » Technical Support

» Process Improvements » Written Communication

Experience

Automation Engineer Intel Corporation 1998 to 10/2015

SECS/GEM and Statistical Process Control Engineer for a leading semiconductor manufacturing facility providing interface protocols and support for equipment-to-host data communications.

Provided internal software system solutions through design, installation, testing, and troubleshooting. Drove continuous improvement and automation efforts to increase efficiency, improve productivity, and reduce costs. Coordinated and integrated multiple solutions for cross-functional teams and external customers in a rapidly changing, high-volume environment.

Executed and supported engineering and manufacturing requests using Lean methodologies; achieved significant costs reductions through automation of user data entry that eliminated up to 10,000 key strokes a week.

Created and maintained 500 entries for product resolution and tool fail documentation for department; reducing troubleshooting and meantime to repair.

Implemented new processes and changes that reduced costs by $1M while improving quality.

Recognized as a consistent top performer that achieved the highest levels of customer satisfaction with 55 customer recognitions over the course of two years.

Intern, Marlboro / Hudson Housing South Middlesex Opportunity Council 2015

Supported the South Middlesex Opportunity Council, which is a non-profit organization that aims to improve the quality of life of low-income and disadvantaged individuals and families.

Assisted the area manager in finding suitable housing for a variety of individuals utilizing intake interviews and one-on-one counseling.

Utilized case management software for company, local, state and federal housing guidelines, assistance and reporting while ensuring the highest-level of confidentially for each client.

Designed and implemented a hard copy filing system that improved the management and filing of building, maintenance, reporting and client files.

Education

Bachelor of Arts in Human Services & Rehabilitation Assumption College, Worcester, MA

3.906/4.0 GPA; Alpha Sigma Lambda Honor Society Inductee, 2015

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