Customer Service Technical Support
Resume:
Jason Audette
Strathmore Alberta T1P 0E1
*****.*******@*****.***
OBJECTIVE
A motivated and energetic professional with over 10 years in the service industry, who relies on a balance of analytical and interpersonal skills. I have a proven ability to excel in technical support within the service sector. Currently seeking an opportunity where my skills and attributes will be utilized. As an individual who embraces change, is adaptable and works well independently and in a team environment I would be a great asset to your organization.
EMPLOYMENT HISTORY
CARMICHAEL ENGINEERING JULY 2014- PRESENT
Service Operations Co-Coordinator
Responsibilities include Technician Dispatch
Leading a team of 14 Technicians to achieve service standards
Hosting seminars, training and certifications for Technicians
Managing payroll, paperwork and order entry
HOBART CANADA SEPT 2013-JUNE 2014
Service Dispatcher
Responsibilities included dispatching Technicians in the GTA and Ottawa region
Providing customer service including parts queries
Managing payroll and paperwork for Technicians
Providing external clients with repair updates
LG Electronics Canada SEPT 2009-MAY 2013
Technical Service Representative
Responsibilities included managing technical service calls from field representatives
Providing on-site technical support to internal and external clients
Overseeing damaged equipment from the field of inspection
Processing service orders for parts
Providing technical product knowledge bulletins for new products
MIELE CANADA OCT 2004-MAY 2009
Customer Service Representative
Responsibilities included managing customer accounts using AS400 and IBS operating systems
Managing external client escalations
Providing external clients and technicians with on-site technical support
Scheduling and dispatching technicians across Canada
Servicing dealers and external clients with parts research
Overseeing and processing parts orders
EDUCATION
2003 Bartending Certificate, Smart Serve Certified
1994-1996 Marine and Small Engine Mechanics, Sault College of Applied Arts and Technologies
AWARDS
2010 Service Recognition Award
2010 and 2011 Change Agent
REFERENCES AVAILABLE UPON REQUEST
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