Secondary School Professional Experience

LAKSHMI V

Email Id: **********@*****.***

Personal Data

Age : 24

D.O.B : 14.01.1992

Sex : Female

Nationality : Indian

Marital Status: Married

Languages Known:

English,Tamil&Telugu.

Communication Address

128/A1,Kannimar Nagar,Ganapathy,

Coimbatore-641006

Mobile : +91-984*******

Objective

I want to best utilize my skills and potential to achieve the challenging position in the Software Industry and fulfilling organizational goals.

Education

B.E (ECE) – 2013

M.A.M.College of Engineering & Technology, Trichy-621105.

7.9 CGPA

HSC– 2009

Holy Cross Higher Secondary School,Trichy-620002

85.75%

SSLC - 2007

Holy Cross Higher Secondary School,Trichy-620002

91.2%

Technical Skills

Operating Systems - Windows,Windows 7,Windows 8

Tools/Software - Big Brother, SNOW, Whatsup, SCOM, TIDAL, ESPRESSO,Nimsoft

Web Application -CRM(Customer Relationship Management)

Professional Experience

1. ORGANIZATION : HCL TECHNOLOGIES, Chennai.

DESIGNATION : Tech Support Engineer.

DURATION : July 2013 to August 2014 (1year and1month).

PROJECTS WORKED : AUTODESK,CRWAFORD

2. ORGANIZATION : FARAZONSOFTWARETECHNOLOGIESPVT LTD,Coimbatore.

DESIGNATION :Business Development Executive.

DURATION :April 2015 to till now(Currently Working)

.

Project Profile

Tools used in Projects - Big Brother, SNOW, Whatsup, SCOM, TIDAL, ESPRESSO,Nimsoft

.

Team size – 8.

Monitoring Alerts from the monitoring tool and checking the severity of the ticket.

Routing the ticket to concerned team to work on it.

Validating the tickets and working with concerned team to achieve.

Response/Resolution SLA.

Mail notification/Calling to the customers and remind them about the DB password expires.

Managing Critical Incident and ticketing tools like service-now.

Report generation from the tool, Resolution SLA calls, coordinating the teams over the bridge call for the Severity 1 tickets and resolving it.

Coordinating with teams to get RCA (ROOT CAUSE ANALYSIS) Report, FA (Future Avoidance).

Following up work in progress of the ticket.

Notifying the support teams via mail, regarding the tickets which are about to breach within an hour, in order to avoid Resolution SLA breach.

Monitoring the status of all the applications through GECKOBOARD and notify the apps team if any of the application is down.

Key Skills:

Hands on experience in Monitoring servers,routers and switches,performing L1 Support in DB Password reset,CPU utilization,handling tickets,

Quick learner and eager to learn new technologies.

Roles at Farazon Software Technologies Private Limited

Promoting CRM to the Clients around Bangalore and Coimbatore.

Understanding the Client Requirements and and provide proper solution.

Handling the Enquries,processing leads,Converting into Opportunities,

Tracking the Opportunities and convert them into Hot Prospects.

Achieving Sales Target and Increasing Business Turnover.

Providing good support and customized features to the clients

Preparing Annual.Monthly,Weekly Business Anayltics to the team.

Personal strengths

Highly commitment and dedicated with positive attitude.

Self –motivated and very much workaholic in nature

Leadership skills and ready to face challenge

Declaration

I here by declare that all the information mentioned above is true to the best of my knowledge.

Date :

Place : (LAKSHMI V)

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