Carmelita James
Phoenix, AZ *****
acuji5@r.postjobfree.com - 602-***-****
WORK EXPERIENCE
Behavioral Health Technician
JFM Inspiration - Phoenix, AZ - May 2015 to Present Responsibilities
Monitor the residents self- administration of their medications to resident per policy As the Primary staff, monitor and report resident progress Accompany and transport residents on rotating basis to activities such as AA meeting, NA meeting and group outing.
Skills Used
Protect clients rights
Recognize common symptoms of mental disorder, personality disorder, or substance abuse. Read and implement a resident treatment plan.
Behavioral Health Technician
Horizon Human Service - Tempe, AZ - December 2014 to August 2015 Monitoring and assisting in routine care of clients Distributing medications and chart appropriately
Completing all shifts duties and maintain the cleanliness of the group home Transporting clients in an agency provided vehicles Dispatcher
The Parking Spot - Phoenix, AZ - October 2011 to February 2015 Courteously interact with all customers, driver, and others on daily basic to ensure all customers routes are serviced in a timely and professional manner
Operate multiple line telephone system to answer incoming calls and transfer callers to appropriate personnel Advanta Dialer
Assoicated Creditors Exchange - Phoenix, AZ - November 2007 to April 2008 Utilizes automated dialer to attempt to contract debtors if consumers is contact Transfers call to inbound collector if consumer is not available leave a message According to FDCPA guidelines
Negotiated payment arrangements and settlements on Master and Visa cards accounts Sprint Dialer
Associated Creditors Exchange - Phoenix, AZ - September 2006 to June 2007 Negotiate payment arrangements, payoffs,and and settlements according to company guidelines. Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate Internet Customer Service Representative
FACS Groups - Tempe, AZ - March 2006 to July 2006
Handled inbound calls from Macy’s and Bloomingdale’s customers Placed orders over the phone for customers
Handles customer inquiries related to service billing question and invoices in a professional matter Loan Consultant
MSA Solution - Tempe, AZ - March 2005 to March 2006 Consolidated student loans
Reviewed contracts and ensured that details were accurate Maintains files to company and clients work standards EDUCATION
Associate's Degree in Criminal Justice
Everest College Phoenix - Phoenix, AZ
2010 to 2013
SKILLS
Juvenile Justice, Sociology, Criminology, Criminal Evidence, Introduction to Interview and Interrogation ADDITIONAL INFORMATION
Fingerprint Clearance Card
Article 9
CPR and Frist Aide
Prevention and Support trained