Customer Service Test Cases

NEHA JABEEN

**** ******* ******, **********, ** *0540

Phone: 630-***-**** Email: *******@*****.***

SUMMARY

-Able to work in a highly competitive environment.

-Willing to take on challenging assignments.

-Always prepared for steady professional growth.

-Highly knowledgeable regarding end-to-end testing.

-Familiar with various testing applications and defect tracking tools.

-Reviewed Business Requirement and Software Specification Requirements to achieve better understanding of the Application.

-Prepared Test Plan and Test Cases.

-Executed Test Cases and Gathered Test Execution results.

-Tested the Functionality of the Application through Manual Testing.

-Developed Test Scenarios and Test Procedures based on the Test Requirements.

-Created Test Cases Manually for Functional Testing based on the Functional areas and Use Case Documents.

-Created, Maintained and Updated Test Strategy, Test Conditions, Test Cases and Regression testing based on Business Requirement.

-Microsoft Excel Sheet was used to create the Test Plan, Store the Test Cases and Run the Test Cases.

-Documented Errors and Implemented their Resolutions.

-Generated the Detailed Reports of the Bugs and Pass/Fail Report.

-Highly familiar with Windows XP, Windows Vista, and Windows 7 operating systems.

-Highly knowledgeable regarding HTML and CSS software languages.

-Highly Knowledgeable regarding various System Development Life Cycles.

-Mastered the use of Microsoft Office.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, CHICAGO-NAPERVILLE BUTERA MARKET JULY 2015-PRESENT.

DESCRIPTION:

Arrived in US on December 8th, 2014 and currently working part-time as a customer service representative at Butera Market.

PROJECTS:

DATA ENTRY, HYDERABAD-INDIA FEBRUARY 2012-OCTOBER-2014.

Description:

-2yrs of experience in Data entry at Shadan college of Engineering and Technology.

NETPOD project based on DOTNET, Hyderabad-India August 2011-January 2012.

Project description:

Netpod project’s main aim is to provide an Internet based client application for sharing of files among the departments of a company. An Intranet-based solution becomes feasible when the departments of a company are distributed in such a way that connecting them using a dedicated LAN. An intranet based solution’s feasibility is unquestionable as authorization can be provided for the secure access of information by asking the user for username and password and the ease of connecting a computer to the internet makes the solution simple and efficient.

Responsibilities:

Participated in collecting and analysing the requirements of the Project.

Used Microsoft Excel to manage test procedures.

Part of the process of writing test strategies, test plans and test cases for manual and automated testing.

Performed front end, back end, Security testing on the application.

Worked in a Team of Testers and interacted directly with developers to report discrepancies and to resolve defects and track changes to status.

Involved in planning and creating Test scenarios and Test objectives to ensure that the system modification will meet the specified requirements.

Used Microsoft Excel to Create Report.

COOPERATIVE PROVABLE DATA POSSESSION FOR INTEGRITY VERIFICATION IN MULTICLOUD STORAGE based on Java, Hyderabad-India March 2012- April 2013.

Provable Data Possession (PDP) is a Technique is for Ensuring the Integrity of Data in Storage Outsourcing. Here We Address the Construction of Efficient PDP Scheme for Distributed Cloud Storage to Support the Scalability of Service and Data Migration, In which we consider the existence of multiple cloud service providers to cooperatively store and maintain the clients’ data. We present a cooperative PDP (CPDP) scheme based on homomorphic verifiable response and hash index hierarchy. We prove the security of our scheme based on multi-prover zero-knowledge proof system, which can satisfy completeness, knowledge soundness, and zero-knowledge properties. In addition, we articulate performance optimization mechanisms for our scheme, and in particular present an efficient method for selecting optimal parameter values to minimize the computation costs of clients and storage service providers. Our experiments show that our solution introduces lower computation and communication overheads in comparison with non-cooperative approaches.

Responsibilities:

Participated in collecting and analysing the requirements of the Project.

Used Microsoft Excel to manage test procedures.

Part of the process of writing test strategies, test plans and test cases for manual and automated testing.

Performed front end, back end, Security testing on the application.

Worked in a Team of Testers and interacted directly with developers to report discrepancies and to resolve defects and track changes to status.

Involved in planning and creating Test scenarios and Test objectives to ensure that the system modification will meet the specified requirements.

Used Microsoft Excel to Create Report.

EDUCATIONAL PROFICIENCIES

Bachelor of Technology 2009-2013

Shadan Women’s College of Engineering and Technology

Passed with First Class distinction.

Intermediate 2007 - 2009

Sri Chaitanya Junior College

Passed with First Class distinction

SSC 2007

Brilliant Grammar High School

Passed with First Class distinction

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