Sales Customer Service
Resume:
D I O N I S I O C. M A C A V I N T A J R .
Present Address:
**** ********** **., *****.***.
Mobile
Email:
**************@*****.***
************@*****.***
About Me
DOB & PLACE:
October 20, 1970
Philippines
Nationality: Filipino
Civil Status:
Married
Language:
English, Filipino
Education
College:
Centro Escolar University
1993
Manila, Philippines
Bachelor of Science Degree in Biology
References are furnished upon request
Career Objectives
Looking for better opportunities that will offer new challenges to my capabilities, excellent benefits along with outstanding prospective for promotions and advancements. To be able to enrich my knowledge in a multi-cultural setting.
Personal Profile
A hard working person who can work with less supervision and can handle tasks responsively. Has the ability to function in a multi-cultural working environment. Eagerly accepts new challenges and adapts well to any possible situation.
A proactive leader with a passion to deliver extensive commercial skills and with an outstanding track record, managing and developing accounts and maximizing sales and optimizing company benefits. Willing to shift to other professions and expertise in order to grow and learn other ventures.
Work Experiences
SINMAG PHILIPPINES May 18 2015 to Feb.16, 2016
1655 Copernico St., cor. Rockefeller St., Bgy San Isidro
Dian, Makati City
Sales Representative
Responsibilities
In-charge of overall sales.
Scout for prospective clients.
Establish initial contact and build rapport with clients.
Prepare presentations to client.
Prepare and send quotations to inquiring clients.
Answer telephone queries.
In-charge of payment collection.
FIRST RESORT FACILITIES MANAGEMENT July 2008 to Sept.2009
Bldg.7&8 Shoreline Apts., Palm Jumeirah
Dubai
Customer Service Supervisor
Responsibilities
Report directly to customer service manager
Responsible for day to day shift operation.
Meet & greet customers.
Responsible for subordinate staff working 24/7 roster.
Basic office/administrative procedures
Provide office reception back up
Answer telephone queries & guests personal queries
Responsible for safety of staff & bldg.
ALDRIL PHARMACEUTICALS INC June 2004 to April 2008
Philippines
Medical Sales Supervisor
Responsibilities
Managing and leading the sales and district team.
Analyzing activities and proposing recommendations to senior management/ the board.
Creating promotional plans to target retail and wholesale sectors.
Setting clear objectives, standards, and sales target for all Sales Staff.
Hiring Training and motivating employees.
Managing and maintaining high team performance standard.
Skills
Consistently achieve all targets on business development, growth and profitability.
Successfully devised numerous business and operational strategies for developing key accounts.
Successfully implemented numerous targeted and effective marketing campaigns for product.
Initiated and secured new client accounts while retaining long standing clients.
Personally set-up more efficient procedures to improve customers service and productivity.
Introduced and successfully implemented key sales initiatives to increase profit.
Successfully mentored and motivated Medical Representatives to achieve or surpass all retail target.
Devised key operational strategies to boost area sales performance.
Successfully introduced new initiatives and procedures to identify key action points.
Excellent sales and promotion skills
Excellent verbal and written communication skills.
Natural ability to work on own initiative or as part of team.
Strong team leading and team building skills.
Strong planning and reporting skills.
Strong financial, budgeting, and accounts skills.
CITY GARDEN HOTEL January 2000 to May 2001
Philippines
Front Desk Receptionist
In charge of promotion and sales of hotel rooms to clients discussing different packages offered. Provide discreet secretarial and reception services to clients. Scheduled appointments and maintained accurate, up-to-date confidential clients’ files.
Responsibilities
Perform administrative and secretarial support for the management.
Coordinate and manage multiple priorities and projects
Provide telephone support, investigated and resolved billing problems
Demonstrate ability to maintain composure and work efficiently in fast paced environment while preserving strict confidentiality
Orchestrated hotel special events and reservations, manage customer relations, and provided exemplary service to all customers.
EXPRESS TELECOMMUNICATIONS CO. INC August 1993 to December 1995
Philippines
Purchasing Officer – Documentation Controller
Responsible for proper documentation of all import materials through filling
letters of credit to bank’s proforma invoices, SGS inspection, airway bill & other related documents.
Ensures prompt & safe deliveries of import materials from custom to warehouse.
Procurement of all materials for engineering department & others. Provide necessary logistics.
Facilitates proper coordination with brokers of status through monitoring &
follow – ups.
Properly systematize all legal documents.
Developed other clients in private & government sectors alike.
Assisted with general accounting functions.
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