Customer Solutions Manager
Resume:
Brenton Silva
acujef@r.postjobfree.com
MBA graduate with strong work ethic and a great attitude. Has a strong educational background in business ranging from management to economics. Has diverse customer service and decision making skills from different areas of business ranging from retail to various service industries.
Core Competencies
Customer service management
Retail management
Mortgage and student loans
Decision making
Document processing
Conflict resolution
Microsoft word and excel
Professional Experience
Real Time Resolutions
Customer Solutions Manager-August 2014-February 2016
Managed a team of 8-10 customer solutions professionals for mortgage and student loans
Responsible for 25,000 student loans and 10,000 mortgages
Orchestrated collection and dialing strategies
Developed and maintained efficiency and performance reports
Interviewed more than 50 potential employees for mortgage and student loan collections
Trained/Up-trained over 20 analysts through coaching and strategic development
Interacted with investors via email, conference calls, and face to face
Senior Customer Solutions Professional- January 2014-August 2014
Performed in-house account reviews and quality assurance audits for 40,000 delinquent mortgages
Acted as legal liaison with attorneys working on behalf of customers
Contacted attorneys and established repayment of over $250,000 of delinquent mortgages in 3 months
Processed over 100 loss mitigation applications in accordance with CFPB requirements
Issued over 100 settlement offers pertaining to CFPB guidelines
Performed equity analysis in order to valuate customer’s properties
Customer Solutions Professional -May 2011-January 2014
Handled high volume inbound and outbound collection calls in regards to mortgages
Spoke with customers and set up repayment arrangements
Discussed financials with customers and reviewed financial documents
Negotiated settlements and payment plans by finding middle ground and creating terms that benefited the customer
Averaged $30,000 in monthly collections
Education
Sul Ross State University, Alpine, Texas
Masters of Business Administration December 2012
Sul Ross State University, Alpine, Texas
Bachelors of Science Business Administration May 2010
Employment Real Time Resolutions May 2011-February 2016
Contact this candidate