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Engineer Technical Support

Location:
Durham, NC
Posted:
April 27, 2016

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Resume:

RALPH D. SYLVESTER

RHCT, MCSE, MCP+I, CIWA and ITIL (Former PMP)

Email Address acujci@r.postjobfree.com

614-***-**** (C)

CAREER SUMMARY

Results driven professional Engineer with proven leadership abilities. Trained and mentored several associates on technologies such as TCP/IP, DNS, Networking, Os Support (All version of windows, Solaris, AIX, Red Hat, suse, freebsd, centos and Slackware), Firewall Security, Web Technologies (ASP, HTML, JAVA and CSS), Web Services (IIS, Web Sphere, Iplanet and Com Server), OS and network security (Active Directory, LDAP, NIS, NT File permissions, NT group permissions, Unix file structure groups and permissions.) and access across platforms of all kinds. Proficient in all aspects of information technologies best practices for change control, incident resolution and follow-up. Resulting in decreased outages and outage times. Thus increasing efficiency and availability of all applications supported. For the last three years I have been working with cloud, mass storage technologies and virtualization technologies and have built out multiple psychical and virtual environments (Red hat, Solaris, AIX, Suse and all types of windows.) for trouble shooting NetApp ontap filers.

PROFESSIONAL EXPERIENCE

Netapp (Durham, NC) Nov 22, 2014 to Present

Netapp Network Systems Admin 2

Preformed all of the same tasks as the contracting position with the matrix listed below.

Built out physical and virtual training labs for Customer support technical training.

Created an inventory management process from receiving to end of life decomming.

Martix (Durham, NC) September 3, 2013 to Nov 22, 2014

Netapp RTP CSOps Lab Administrator

Working with cloud, mass storage and virtualization technologies to support all of NetApp Technical support teams and Engineers.

Built out multiple psychical and virtual environments for trouble shooting NetApp ontap filers using all versions of windows, redhat, suse, solaris, Freebsd, centso and various other tools.

Documented and tracked new system builds and ticket requests.

Assist with all physical installations and configuration of filers, shelves, servers, pdu’s, console switches, fiber switches, cisco switches and multiple types of servers.

Create multiple sanboot servers and different os lun’s including many different types of Windows, Unix and ESX systems.

JP Morgan Chase (Columbus, OH) February 1, 2012 to July 19, 2013

Associate Information Risk Analyst

Created and developed processes and procedures for Guardium event aggregations and issue mitigation

Support and run the CBB Guardium monitoring solution.

Created and developed processes and procedures for SEM event aggregations and issue mitigation.

Support and run the CBB SEM monitoring solution.

KForce (Columbus, OH) February 1, 2011 to February 1, 2012

Consultant (Chase Retail IT RISK)

Working as part of the team to remove Local admin permissions from all users.

Creating and developing processes and procedures for SEM event aggregations and issue mitigation.

Working on mitigating unauthorized software in India and the Philippines.

Part of a team implementing the Gaurdium product for all of Retails databases.

SARCOM (PCMALL) (Columbus, OH) JUNE 2008 to December 3, 2010

Sr. Enterprise Engineer

Built an Altiris monitoring solution for physical and virtual windows based servers.

Evaluated and tested several monitoring solutions for windows Unix Hardware and application platforms. (HP, Altiris, Compuserv and home grown solutions)

Built Physical and virtual servers with several platforms. (Red hat, Solaris, AIX, Suse and all windows.)

Built ESX servers attached to MSA’s and EVA’s with redundancies

Worked with Altiris to build a delivery remote systems for rolling out new desktops.

NATIONWIDE INSURANCE (Columbus, OH) March 2000 to May 2008

IOC (Internet Operations Center) IT Technical Lead

Created and migrated 6 support websites into one Java / ASP based website for all data centers.

Wrote and maintained 5 System recovery plans and 3 Business Continuity plans for the Professional Services Web department and the Datacenters.

Supported 10 employees for all high availability Internet and Intranet sites.

My team coordinated all communications to mitigate outages as quickly as possible.

Provide guidance and training to all team members.

Help to maintain and create their procedural documentation and websites.

Trained all team members on different types of technologies and trouble shooting techniques. (Windows Server, Unix Server, Firewalls, Web servers, Oracle, SQL, Mainframe, Virtual Systems, TCP/IP, Java, Perl, HTML and various other types of technologies and protocols.)

Internet Technology Solutions Software Specialist

Built and designed a Unix security and monitoring system for granting and monitoring access to specific functions and systems throughout the company. Using a tool called Power Broker and standard DNS.

Supported and built web servers (IIS and Apache) for Internal and external customers on the all operating system environments. (All types of Windows, Solaris, AIX, Suse, Rehat and other linux types)

Successfully supported all software and network connections at desktop

Worked with NIS, NFS and native Unix permissions.

STERLING COMMERCE (Dublin, OH) 1996 to March 2000

PC LAN Analyst

Successfully supported all software and network connections at desktop level

Trouble shot networking and routing problems with TCPIP, IPX, Apple talk and Netbois protocols

Coordinated repairs on all networked systems.

Offered counseling and guidance to co-workers for increased efficiency

SARCOM COMPUTERS (Worthington, OH) 1992 to 1996

Service Technician

Serviced end users PC’s and printers for an extensive number of companies.

Supplied software and network support as needed by the customers.

Wendy’s Installer

Installed and upgraded registers for stores. By replacing their daisy chained LANs with a centralized hub configuration.

Supervised local installation crews and properly trained them on network connectivity.

Offered counseling and guidance to co-workers for increased efficiency

Parts Administrator

Monitored and provided training to 5+ new staff members for inventory and control management.

Negotiated all non-warranty exchanges and regular purchases.

Offered counseling and guidance to co-workers for increased efficiency

Fully controlled all warranties, shipping, receiving and purchasing for fortune 500 Company.

Warehouse Worker

Performed Q and A on all products leaving and entering the warehouse

Shipping and Receiving Clerk

Controlled shipping, receiving of products.

MILITARY

US AIR FORCE - TAFB, CA 1986 to 1990

As aircraft maintenance technician, supervised and performed all inspections, repairs and services on C-5, C-141 and C-130 aircraft’s

Secret security clearance from USAF

Honorable discharge

Received numerous certificates of merit and ribbons

Coordinated repair crews for mission critical aircraft’s.

Military Training

Aircraft Maintenance Specialist Tactical

Strategic Aircraft – Cargo Planes

Airlift Aircraft Maintenance Specialist

NCO Preparatory (NCO Leadership School)

EDUCATION

Pima Community College

ITCAP Technical coursework

Solano Community College, Solano, CA

Maintained 4.0 grade point average



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