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Manager Customer Service

Location:
Riverside, CA
Posted:
April 27, 2016

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Resume:

Alan Kanitz

**** *** ***** ***** - *********, California 92503

Home 951-***-**** - Cell 909-***-**** - *********@***.***

OBJECTIVE

Seeking a challenging career opportunity, where my extensive background, abilities and expertise in Heavy Equipment Maintenance and Repair will be effectively utilized.

SUMMARY OF QUALIFICATIONS

- 25+ years of strong and comprehensive experience in earth moving equipment, heavy equipment, diesel trucks and small to large engines, performing maintenance, repairs, fabrication and tool making; several years in a supervisory/management capacity.

- Equipment knowledge includes bulldozers, loaders, skid steer loaders, cranes, trenchers, forklifts, conveyors, compactors and various types of rolling stock; single phase and 3 phase electrical experience.

- Strong background in reading and interpretation of blueprints and schematics,

testing and interpreting diagnostic/scans; excellence in mathematical calculations.

- Highly effective communicator, with excellent verbal and written skills. Interface favorably with staff at all levels and groups of wide socioeconomic and cultural backgrounds. Lightly conversant in the Spanish language.

- Strong leadership and delegation skills; confident, resourceful decision maker with excellent follow-through.

- High regard for customer service and satisfaction; successfully settle customer concerns while working within company rules and regulations.

- Maintain personal stock of hand and power tools, as well as several pieces of heavy duty equipment: crane, welder, compressor and torches.

- Computer proficient Mac and PC systems, utilizing a variety of software applications, including Quickbooks, Quicken, Word, Excel, PowerPoint, Works and Access, Computer Ease, Field Ease and Pro Logic

- Knowledgeable, with an excellent safety record; eager to take on new and challenging opportunities.

- Class A Commercial Driver License, with all endorsements (T,P,X) no restrictions. Current TWIC / TSA

PROFESSIONAL EXPERIENCE

1990-December/2013 ALAN WRENCH, RIVERSIDE, CALIFORNIA

Owner/Manager/Heavy Equipment Maintenance Technician

- Multiple areas of responsibility in keeping heavy equipment 100% operational include preventive maintenance, repairs, part fabrication and rebuilding of motors, transmissions, hydraulic and electrical systems.

ALAN KANITZ Page 2

PROFESSIONAL EXPERIENCE

ALAN WRENCH (con't)

- Contracts have included: Burrtec Waste Industries Riverside, Mon-May Enterprises in Bloomington, Surco Development and Sun Coast Framing in Riverside (heavy equipment maintenance/repair); Atcheson's Express in Anaheim (truck fleet maintenance/repair) and 4th Street Rock Concrete Co. in San Bernardino (heavy equipment maintenance/repair).

- Have retained temporary staff assistance to help with other large projects/ contracts as needed.

February/2015-September/2015 Fontana Discount Truck Services

Shop Foreman/Interim General Manager

-Duties include writing up estimates with pricing and completion time, assigning

all mechanics trucks in for repairs, customer relations, and negotiated parts and supply orders. As the jouneyman lead technician, I excel in all areas of repairs needed including diesel engines, powertrains, ECM’s, SAM’s, air and hydraulic brake systems, electric and schematic readings, 90 day/annual DOT inspections, well versed with BIT inspections with the CHP, cab and bunk HVAC, DPF/DOC systems, tractor and trailer alignment (using Beeline equipment), Mig Tig and stick welding and experience with CNG systems.

RELATED EXPERIENCE

SAFEWAY BUILDING SYSTEMS, INC., COLTON, CALIFORNIA

Fleet Manager

McKENNA GENERAL ENGINEERING, INC., CORONA, CALIFORNIA

Field Service Technician/HDRW (Heavy Duty Repair and Welder)

AAA EQUIPMENT, ANAHEIM, CALIFORNIA

Equipment Manager

HERB FREIDLANDER HONDA (MOTORCYCLES) GARDEN GROVE, CALIFORNIA

Service Manager

EDUCATION/SPECIALIZED TRAINING

ADULT EDUCATION, RIVERSIDE, CALIFORNIA - Spanish Language

CPR/First Aid Certification (renewable)

Life License; Series 6, 63 and 65 Licenses

PROFESSIONAL AFFILIATIONS

Knights of Columbus

- Former Financial Secretary, Chancellor, Trustee and Membership Director



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