Data Entry Microsoft Office

Akaii Thomas

**** ****** ***, *** *******, Texas 78250

Telephone: 210-***-**** / Email: **************@*****.*** Summary

Dedicated Hotel Front Desk Agent offering 6 years of experience in the hospitality industry as well as in-depth knowledge of hotel desk operations to include night auditing. Able to consistently deliver first-rate service and foster positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy and highly accurate and efficient in data entry and general operations. Highlights

-Night auditing to include reports -Quality assurance

-Housekeeping to include scheduling -Microsoft Office Suite

-Continental break preparation -Inventory & stocking

-Event and large party planning -Guest services and experience Experience

Budget Inn & Suites 3/2014 through 1/2016

Night Auditor

-Guest registration, reservations and other clerical duties focused on positive guest experience

-Direct phone calls as necessary to ensure incidental services (internet, movies, etc.) are available

-Cleaned and maintained lobby and common areas restocking supplies and watering plants

-Ran daily financial and auditing reports and handled end of day cash Fiesta Inn & Suites 7/2012 through 3/2014

Night Auditor

-Process guest arrivals and departures to include all necessary payments

-Ran all daily financial reports

-Assisted housekeeping with laundry and the lobby

-Confirmed sufficient supplies were ready and available Best Western 6/2011 through 6/2012

Front Desk Clerk

-Professionally and courteously answered phone and made reservations

-Accurate data entry of reservations booked online

-Recorded guest comments or complaints referring customers to management as necessary

-Offer guests referrals for services and handle requests for information Double Tree Inn 3/2010 through 6/2011

Housekeeping

-Assigned 15-20 rooms per day

-Ensured rooms were clean, fresh and inviting for guests

-Washed, dried, folded and stocked laundry

Education

Roosevelt High School Class of 2005

Northwest Vista Community College General Studies

References Available Upon Request

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