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Sales Manager, Front a Desk Supervisor or Manager Guest Services

Location:
Tucson, AZ
Posted:
April 27, 2016

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Resume:

Resume:

Michelle M Valdez *** W Marcus Dr, Tucson Az 85756

520-***-****, acujac@r.postjobfree.com

■ Objective Statement – To obtain in Hospitality were I am able to Provide guest with the same amount of attention and service as I would expect if you were in their shoes. I enjoy working in a dynamic work environment, where experience and professionalism are valued and required as means for attaining company success.

BUSINESS-DEVELOPMENT EXECUTIVE

■ Career Summary

* Outstanding knowledge of Hospitality demonstrating consistent excellence and quality in my people skills, staff and guest. Marking demands and effective organizational structure of businesses. To include;

* Attentive, courteous, amiable, cordial, agreeable, gracious and welcoming.

* product and ambiance. I provide value and worth at any price level, while demonstrating my own unique points of distinction.

* Always smiling that leads to trust, caring and sharing the operation’s success, regardless of my job title.

* Working goal is to be an exceptional individuals, where I can extend my own personality and style.

* Positive and outgoing attitude create my work environment and a feeling where I can build my own self-esteem and pride, by providing positive memories and experiences to our guests.

* Offering twenty eight years of outstanding guest service which years of success in achieving business goals in highly competitive markets.

* Broad background in account management, sales and closing skills: Proficient in accessing decision makers, discovering buyer’s influencers, negotiations, and overcoming customer objections.

* High-tech background, including database and software experience. High-level competency with software technology in relation to customer’s needs.

* Identify and coordinate daily activities of 20-40 team members; inspired team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge

■ Core Competencies and Strengths

* Great at interpersonal communication: Effective coordinator, excellent verbal and written communication skills.

* Versatile sales techniques: win-win attitude, accountability.

* Determined team player – A “work hard, play hard” approach.

* Strong networking, presentation, multi-tasking and analytical abilities

* Energetic – Upbeat personality.

■ Professional Experience Corporation

Casino Host

Desert Diamond Casino- Tucson, Az

July 2010-July 2015

Build relationships with players in ways that enhance customer loyalty and develop the casino's business.Maintain high visibility in gaming to build and maintain relationships with frequent players. Enhance the the player's experience through efforts such as complimentary food and event invitations. knowledge of all comping guidelines.Follow the casino's procedures to resolve customer complaints and issues.Monitors players' spending and preferences to tailor a marketing campaign.

Building and maintaining a VIP customer base. Marketing and catering to upper tiered casino guests. Getting to know guests special interests in gaming, dining and entertainment. Become their point person to make hotel, dinner, transportation, spa and golf reservations.

*Oversee guests experience from level of gaming to service level from all departments. Resolve any customer issues encountered and guest recovery if needed. Organize and host off-site sporting and concert events (Diamond Back Cardinal NFL games) Off-site marketing trips to establish and build new guest relationships.

*Exceeding assigned marketing goals with reservations and guest participation, while maximizing profitability.

Primarily a convention and destination hotel and casino. As their executive casino host, I would plan and arrange guests visit from arrival to departure.

*Process and assist in hotel check-in and check-out. Review guest play upon departure to comp any incidentals accrued.

*Organize annual host parties, including theme, menu entertainment, hotel room block and guest list. Coordinate and work closely with all departments; hotel, slots, table games, transportation, food and beverage.

*Exceeding assigned marketing goals.

*Establish casino credit and check cashing privileges upon guest request.

Sales/Catering Manager

Clarion Hotel, Tucson Airport

August 1999-2004

Responsibilities include the development and implementation of regional strategies for meeting goals in the areas of revenue generation, market share performance, Guest satisfaction scores, associate opinion scores, and net operating income. Responsible for VIP Tour and Travel Market. Supervise overall operations for an assigned group of hotels. Responsible for directing all employee functions of the hotel property in accordance with the policies and practices of the Hotel.

Front Desk Supervisor

Embassy Suites, Tucson Airport

August 1997- 1999

Responsibilities include the development and implementation of regional strategies for meeting goals in the areas of revenue generation, market share performance, Guest satisfaction scores, associate opinion scores, and net operating income. Responsible for VIP Tour and Travel Market. Supervise overall operations for an assigned group of hotels. Responsible for directing all employee functions of the hotel property in accordance with the policies and practices of the Hotel.

Rooms Division Manager

Reservations Manager

Clarion Hotel, Tucson Airport

May 1989-August 1997

Managed Front Desk, ensured great guest service MOD (Manager on Duty) once a month for the entire weekend. Trained and managed new employee in a all department customer service training. Attended Train the Trainer siminars. Responsible for the develoment of recruitment and talent acquisitions strategy. Leading the staff working closely with executive housekeeping and the front office throughout the day to ensure the hotel guest are well cared for as well as resolving any customer complaints.

* Was actively involved in decision-making process together with technical staff and management decision makers, facilitating execution of the sales process.

* Built sound, lasting, working relationships with key partners and clientele.

* Analyzed important industry market intelligence in relation to market trends and future product development.

* Worked in business-development teams on business-planning strategies.

Sales Initiatives:

* Monitored/evaluated sales-teams performance – guided others towards achieving sales targets and established effective/scheduled sales reports.

* Formulated and implemented sales initiatives and marketing strategies as well as new and innovative marketing campaigns; tracked performance to achieve objectives and enhance organization effectiveness.

* Provided required training sessions to sales and marketing.

* Tribal Gaming Players Development

* Constantly studied and developed in-depth knowledge of industry trends, product line, competition, tech support and services.

Sales and Marketing Notable Activates:

* Worked with sales managers and engineers to increase technical know-how and to advance negotiations towards close of sale.

* Prepared and presented sales pitches and product demonstrations in person and though web-accessed exhibitions.

* Was responsible for weekly forecasting: $ amounts, status, etc. to ensure they were accurately reflected in the organization

■ Education and Qualifications

* Bachelors Degree in Human Service Management

* B.S.C in related field

* Marketing MBA. (On going)



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