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Management Customer

April 29, 2016

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To direct business operations, work in good operational systems to advance technologies and with the operational efficiencies. Like to give to the company through hard work, group guts and correlation team building skills.

Professional Summary

Working as a Sr. Executive for From 22nd Dec, 2014.

Organization Name: Jasper InfoTech Pvt. Ltd.

Designation: Sr. Executive


Post Shipping Escalations Handling Expert.

Working on a SLA report.

Arranging connection of shipments from Vendor to Courier

Prioritize delivery to customer( Push to courier for delivery)

Arrange alternative connections if shipment stuck with courier

Derive resolution on escalations with in assigned timeline

Analysis on product stuck cases (Reasons of delay, connections, effected areas, Non-serviceable location and escalations)

Resolution on CEO/Social media escalations

To arrange customer communications (Ex:- Weather effected area, Sales tax stuck cases etc)

Arranging Web-cancellation requests of customers

Identify True/False remarks of courier

Preparation of delivery/RTO sheet to update on panel and inform PG team to process refund for returned or non-deliverable products.

Worked as a Logistic Coordinator (ext) for Nokia Siemens Networks From 06th June, 2012 to 21st Aug 2014.

Organization Name: Capgemini Business Services (India) Limited.

Designation: Process Associate


Checking and evaluating vendor quotation for third party purchase orders.

Assigning vendors for third party material.

Provider for ensuring a cost effective & efficient network for national & International deliveries & procurement.

Responsible for end to end process in order handling and delivery execution.

Creating of customer Invoices as per terms & conditions with Customer PO.

To ensure the reporting of any discrepancy or shortage of material. (COMPL TOOL)

Preparing & maintaining the monitoring reports to Capgemini Management.

Follow up with vendors to get the delivery shipped on time.

Worked on several projects, programs, teams on the same time – Coordinated with different departments to carry out operations successfully.

Handling complete ordering & delivery execution process in SAP P20 Production R/3 Logistics

which includes order creation, material delivery handling, shipment and customer invoicing in SAP.

Responsibilities to take consignee receipt from customer.

Responsible for identifying, evaluating and appointing Internal and third party logistics service.

To ensure physical verification of material with respect to packing list/customer PO.

Responsible for making Payment Proposal, Invoice Auditing, Making final payment to vendor, GL Posting and Reconciliation.

As I have End to End knowledge of Supply Chain Process i.e. Order Management, O2C & P2P.

Educational Qualifications

Post Graduate Diploma In Management

Indian Institute Of Tourism and Travel Management (International Business and Marketing). Year-2010-2012. Secured 6.4 (CGPA)

Bachelor In Computer Application

Dayananda Sagar Institution, Bangalore University in 2009.


Patna Central School, Patna- Bihar. (CBSE) in 2005.


D.A.V. Public School, Patna- Bihar. (CBSE) in 2003.


Name of Organization: Sri Ram Murti Smarak Institute Of Medical Sciences, Bareilly.

Role: Performing research on Health care services in Bareilly region.

Duration: 6 Week (19th May to 30th June 2011).

Name of Organization: Sumukha Systems, BANGALORE.

Role: Design a software on Placement Management System. The project was designed using JSP as front end & MYSQL as backend.

Duration: The duration of project was from January to May 2009.

Technical Skills

Well known SAP R3 logistics (SD/MM Module).

Operating Systems (Windows, XP)

All MS Office Tools

Cover Tool ( NSN owned)

Oracle, Basware, Microsoft Axapta

Basic Knowledge of Six Sigma and lean.

Extra Curricular Activities

Responsibilities involved in organizing seminars, presentations and other activities at Company level.

Actively Participated in Bhartiya Red cross Society & WHO sponsored Pulse Polio Programme.

Organizer and Active Participant of Management fest DISHA in year 2010 & 2011.

Actively participated and Won many prizes in various outdoor sports till date.

On successful completion of the various activities attend many certificate:- Code of business principles, The code of business ethics, E-course on ISMS, Winning in Cross-Cultural Team video.


Decision taking ability, Analytical skills, Creative ability.

Strong expertise in computer software, including Microsoft Office products, ability to translate data into information,.

Self-motivated and self-directed, though able to work effectively as a team member.

Date:- Avinash Kumar

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