Katy, TX *****
Microsoft Office Suites
Typing Skills (60+ wpm)
Education: Bachelor Of Science in Computer Information Systems; Ongoing
09/14 – 04/16 Guest Services Associate, Hyatt Hotels
Answered inbound customer service and new reservation calls.
Top producer of credit card sales and upgrading from standard to premium accomidations for guests.
Insured accurate data entry and documentation.
Maintained a high conversion rate.
Provided excellent customer service to existing guest.
Placed outbound calls to offer guest promotions and potential savings.
06/12 – 09/14 Computer Technician, Support Choice Inc.
Successfully removed malware, viruses, rootkits, trojans, and spyware remotely.
Fixed software related issues, windows errors, email problems, and determine if there are hardware issues.
Provided great customer service, and handle billing issues.
Sign up new customers, and up-sell on every call.
Recognized for top sales performance in the technician department.
03/10 - 06/12 Remote Technical Support Representative, Telenetwork
Answered inbound DSL Internet, email, and browser technical support calls.
Remote into customer’s computer to troubleshoot internet, and computer issues.
Walked customers through setting up email clients, browser, and system customizations.
Provided excellent customer service, and support, while offering account upgrades.