Customer Service Manager
Resume:
PELITA RAGA-ROSALDO
BLK * LOT ** GILMAR PLACE SUBD.,
DEPARO CALOOCAN CITY
Contact Numbers: +639*********
Email: **********@*****.***
PERSONAL DATA
Date of Birth November 15, 1978
Place of Birth Bugallon, Pangasinan
Sex Female
Citizenship Filipino
Religion Roman Catholic
Civil Status Single
Languages/Dialects Spoken English, Filipino, Pangasinense and Cebuano
SSS Number 02-1686926-8
Phil Health Number 02-025668196-0
TIN Number 208-987-990
EDUCATIONAL ATTAINMENT
Tertiary Computer Secretarial (1995-1997)
Escuela de Nuestra Sra. de LaSalette
Tapuac District, Dagupan City
Secondary Polong High School (1991-1995)
Polong, Bugallon, Pangasinan
Elementary Asuncion Elementary School (1985-1991)
Bacabac, Bugallon, Pangasinan
SUMMARY OF QUALIFICATION
Four years Encoder/Cashier/Customer Care Representative experienced in encoding customer data and handling customer feedback and complaints in passport courier service.
One year Independent Distributor experienced in selling food supplements, beauty products and bills payment services.
One year Metrics Analyst experienced in analyzing productivity trends and reports in Software Company.
Six months Sales Executive experienced in customer service and retail/corporate selling (Personal Computer and Software sales).
Two years Group Manager experienced in data processing.
Four years Team Manager experienced in data processing.
Four months Production Associate experienced in data processing.
One year Computer Teacher experienced in teaching.
One year Marketing Executive experienced in Personal Computer and Software sales.
Highly organized and accurate strong analytical and presentation abilities.
Track record for meeting timelines, project margins, turnaround time, target and productivity and evaluate employees on a quarterly basis.
Manpower planning allocation, organizing, directing and controlling of new projects.
Ensures the completion of each project.
Ability to handle more than 200 personnel.
Proficient in encoding task.
Ability to create forms for productivity monitoring and quality monitoring,
Ability to create presentation and graphs for reports.
Proficient in Microsoft Excel, Word and Powerpoint.
Customer service and people oriented.
Experienced in customer teleconferences (Canadian clients).
WORK EXPERIENCE
May 2015 – present – Data Encoder/Billing Specialist
Dental Network Company – Shaw Blvd., Mandaluyong City
October 2009 – March 2015 - Encoder/Cashier/Customer Care Representative
DFAMPC – Roxas Blvd., Pasay City
July 2008 – October 2009 - Independent Distributor
NRICH Marketing Group – Galleria Corporate Center, Quezon City
Core8 International Marketing Corp. – AIC Bldg., Ortigas Center, Pasig City
March 26, 2007 – June 2008 - Metrics Analyst
Syrinx, Inc. – Guadalupe, Cebu City
September 2006 - March 24, 2007 - Sales Executive
Thinking Tools, Inc. – Junquera Ext., Cebu City
July 2004 – August 2006 - Group Manager (Data Processing Company)
Innodata XML Content Factory Inc. – Subangdaku, Mandaue City, Cebu
April 2000 – July 2004 - Team Manager (Data Processing Company)
Innodata XML Content Factory Inc. – Subangdaku, Mandaue City, Cebu
January 2000 – April 2000 - Production Associate (Data Processing Company)
Innodata XML Content Factory Inc. – Subangdaku, Mandaue City, Cebu
May 1999 – December 1999 - Encoder
Brown Paper Inc. – San Agustin, Dasmarinas City, Cavite
June 1998 – April 1999 - Computer Teacher
Queen of Hearts Academy – Citihomes Resortville, Langkaan, Dasmarinas City Cavite
June 1998 – April 1999 - Computer Teacher
Plainview Academy - Citihomes Resortville, Langkaan, Dasmarinas City Cavite
May 1997 – May 1998 - Secretary/Accounting Staff/Marketing Executive
Computer Network Int’l. Inc. – Paranaque City
Seminars and Training Conducted:
Introduction to Seven Habits of Highly Effective People – June 5, 2007
(Attendees: Programmers, Web Designer, Video Editor, HR Staff, Project Managers)
Syrinx, Inc., Guadalupe, Cebu City
The Value of Software – July 10, 2007
(Attendees: Programmers, Web Designer, Video Editor, HR Staff, Project Managers)
Syrinx, Inc., Guadalupe, Cebu City
Microsoft Excel Training – March 24, 2005
(Attendees: Team Assistants, Formatters, Compilers, Parsers, Image Editors, Scanner and Classifier)
Innodata XML Content Factory Inc., Mandaue City, Cebu
Microsoft Excel Training – September 15, 2003
(Attendees: Team Assistants, Formatters, Compilers, Parsers, Image Editors, Scanner and Classifier)
Innodata XML Content Factory Inc., Mandaue City, Cebu
Seminars and Training Attended:
HP Product Update Seminar – March 5, 2007 – Marriot Hotel, Cebu City
Sales and Marketing Technique Seminar – February 27, 2007 – Microsoft Cebu Phils., Skyrise IT, Apas, Lahug, Cebu City
Soft Skills on Selling – February 1, 2007 – Microsoft Cebu Phils., Skyrise IT, Apas, Lahug, Cebu City
Microsoft (Windows XP Starter Edition) Seminar – November 7, 2006 – Microsoft Cebu Phils., Skyrise IT, Apas, Lahug, Cebu City
Canon Product Seminar – October 16, 2006 – October 2006, Golden Peak Hotel, Cebu City
IBM Product Seminar – October 5, 2006 – Marriot Hotel, Cebu City
PSI Basic Leadership Success Seminar – March 16-18, 2006, Northgate Center, Cebu City
Sexual Harassment Seminar – February 10, 2006, Innodata XML, Mandaue City, Cebu
HIV Awareness Seminar – February 11, 2006, Innodata XML, Mandaue City, Cebu
Time Management – May 13, 2004, Innodata XML, Mandaue City, Cebu
Foundation for Management Seminar – September 18-19, 2003, Innodata XML, Mandaue City, Cebu
Problem Solving and Decision Making Workshop – June 24-28, 2008, Innodata XML, Mandaue City, Cebu
Quality Circle – May 17, 2002, Innodata XML, Mandaue City, Cebu
Customer Sensitivity – April 10, 2002, Innodata XML, Mandaue City, Cebu
Vision, Mission and Quality Policy Formation Program – April 1, 2002, Innodata XML, Mandaue City, Cebu
Safety Orientation – February 5, 2002, Innodata XML, Mandaue City, Cebu
Basic Management Course – October 8-13, 2001, Innodata XML, Mandaue City, Cebu
Basic Management Seminar – March 3-4, 2001, Innodata XML, Mandaue City, Cebu
REFERENCES
Available upon request.
Person to be notified in case of emergency:
Joselito Cuilao
Blk 5 Lot 38 Gilmar Place Subd., Deparo, Caloocan City
I certify that all information and data I have given are true and correct, I fully understand and agree that any falsehood or omission of any material fact herein shall be sufficient cause of rejection or termination of my employment should I have been accepted.
Pelita Raga-Rosaldo
Applicant
Contact this candidate