Customer Service Sales

MERCEDES BARELA

**** ****** ******* **** #*****, Cypress, TX 77433 H: 832-***-**** C: 720-***-**** *******@*******.***

Career Overview

I am seeking a position that will enable me to acquire new skills and that will also allow me to use more of my customer

service and organizational competence. I strongly believe in treating customers with respect and courtesy and have a

knack for assisting with the completion of purchases or necessary decisions. I work well in a team environment and I work

well on my own. I can adapt easily to any given task and work well under pressure. I believe that I am a great asset to add

to your company.

Core Strengths

Proficient in Microsoft suite Friendly, courteous and professional.

Can type 35 to 40 wpm Catches on quickly

Strong customer background Team player

Organized and able to multitask Can complete and stay on tasks with little or no

assistance.

Work Experience

Overnight Stocking 01/2015 to 03/2016

Walmart #5091 Cypress, TX

Stocked and rotated more than one department/ aisle daily.

Assisted customers in finding out-of-stock items.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Communicated all issues/ complaints to appropriate supervisors.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Prevented store losses using awareness, attention to detail and integrity.

Cross-trained and provided back-up for other stockers and support managers when needed.

Pawnbroker 04/2013 to 12/2014

Pawn One- Champions Houston, TX

Processed and issued loans for customers based on collateral.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Regularly sought opportunities to up sell and add on additional merchandise.

Communicated all merchandise needs or issues to appropriate supervisors.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Assisted customers with store and product complaints.

Generated daily loans, buys, and sales reports.

Sales and Marketing Associate 09/2012 to 02/2013

Danish Furniture Longmont, CO

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning.

Prepared and sold broad range of customized merchandise to individuals.

Attended local training seminars for product development training as defined by territory.

Successfully interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Assisted in creating lease documents and addendum's for new move- ins and renewals for current residents.

Maintained adequate cash supply in cash drawer.

Accurately logged all daily receiving orders.

Generated leads for new sales through telephone and email contact with customers.

Operator

Aerotek- Abound Solar

Loaded proper materials while abiding by all safety and legal standards.

Listened to warning alarms and responded accordingly.

Inspected finished products for quality and adherence to customer specifications.

Software Receive Call Agent

Manpower -IBM

Demonstrated mastery of customer service call script within specified time frames.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Leasing Consultant- Assistant Community Manager

AMC, LLC

Coordinated appointments with prospective leasers to showcase apartment homes and amenities

Assisted in developing marketing materials and strategies for properties.

Verified that the legal formalities were completed prior to move-in dates.

Actively follow-up with prospects and hot leads.

Collected rent, deposits and administrative fees per accounting procedures and documentation.

Researched and resolved collections and billing disputes with tact and efficiency.

Part-time Overnight Stocker

Walmart #1689

Assisted customers in finding out-of-stock items.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Stocked and rotated inventory regularly.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Leasing Consultant

Maxx Properties

Coordinated appointments with prospective leasers to showcase apartment homes and amenities.

Assisted in the creation of lease agreements and addendum's.

Actively follow-up with prospects and hot leads.

Followed up with prospects throughout the leasing process.

Educational Background

Current Student: Applied Behavioral Sciences

Ashford University (Online)

Changed Major and Transferred Schools: Business Administration and Accounting

Institute of Business and Medical Careers

Went with a different direction: Medical Assisting/ Billing and Coding

Parks College

High School Diploma: H.S. Diploma

Sharpstown SR. High

01/2012 to 02/2012

Longmont, CO

01/2010 to 03/2011

Boulder, CO

04/2007 to 12/2009

Denver, CO

07/2006 to 03/2007

Centennial, CO

01/2004 to 08/2005

Denver, CO

2018

Clinton, IA, USA

Longmont, IA, USA

Aurora, CO, USA

1999

Houston, TX, USA

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