Customer Service Sales

Antoinette Marie Byrom

**** ***** ****** *******, ** 48166 (734) -872-1393 734-***-**** ***************@*******.***

Skills

Customer Service

Client Relationships

Process Improvements

Legal Office Procedures

Inquiry resolution

Following script, utilizing rebuttals and keeping control of call

Active listening skills- don’t interrupt customers, but engage them

Calendar/Schedule Management

Payroll

Data Entry

Call Center

Lead Generating

Appointment setting

Multi-tasking ability

Excellent problem-solving capabilities

Computer experience (Windows, Excel, Word, CRM and Predictive Dialers)

Legal Transcription

Organizational Management

Medical & Legal Terminology

Skills of Persuasion

Ability to Think Quickly

Technical troubleshooting and problem solving abilities

Building rapport with the customer

Empathy with customer

Closing skills

Types 60 wpm

Professional Experience

Verafast

2014-2016

Remote Customer Service Specialist

Contact clients to verify that they received their advertising supplement.

Call clients who are interested in subscribing to the paper, taking orders and/or complaints.

Verifying correct information and coding the database.

Address customer service inquiries in a timely and accurate fashion.

Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

Properly directed inbound calls in phone queues to improve call flow.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

The Newton Group 2008-2010

Customer Support Specialist

Contacted clients to secure timeshare information.

Advised customers on their timeshare sales and documented information into the company database.

Exceptional communication and demonstration skills to users

Very dedicated support professional who works hard to solve every issue

Excellent teamwork skills and independent working skills

Able to work with all levels of management

Provided business-clients with efficient support – Responded to phone calls, emails, and in-person requests.

Intelemark 2006-2008

Appointment Setter

Collected data from businesses to gauge their customer service needs.

Provided clients with exceptional customer service and entered data into the company database.

Organized workflow and consistently met daily targets.

Implementing ways that would maximize the revenue of the company and would help overcome the problems and customers' complaints if any

Contacted prospective customers and promoted various company services and product offerings.

Booked, scheduled, and confirmed sales appointments with prospective clients.

Recorded, updated, and maintained the customer information in company database.

Created, managed, and retained all business client accounts, in an efficient manner.

Achieved all specified KPIs and met all company-assigned sales goals.

American Central Alarm (ADT Home Security) 2005-2006

Telemarketing - Remote

Contacted consumers utilizing a predictive dialer and set appointments for the sales team to market security systems to clients.

Entered data into the company database and consistently met daily appointment objectives.

Made outbound calls to business prospects and delivered highly effective sales pitch to them.

Marketed and explained company products and services to clients, over the phone.

Prepared and maintained call logs and customer records in CRM system.

Set and confirmed appointments of sales personnel with clients, efficiently.

Beltone Hearing Center, Wyandotte, MI 2002-2004

Appointment Setter/Data Entry

Contacted senior citizens and made appointments for free hearing exams.

Documented information in the company database and addressed questions and concerns.

Participated in various telemarketing campaigns and developed new business leads.

Promoted and explained company products and services to prospective customers.

Handled inbound calls and made outbound calls, using sales scripts.

Epic Security, Taylor, MI 2000-2002

Telemarketer/Data Entry

Contacted customers and secure appointments for security system demonstrations.

Accurately entered data into the company database.

Outstanding knowledge of telephone etiquette, call documentation, and recordkeeping practices

Proficient in using CRM system and Microsoft Office software

Ability to meet work-related productivity, service, and quality standards

Ability to follow company-provided sales scripts and deliver effective sales talks

Education & Training

Legal Office Certificate, Dorsey Business School, 1998

High School Diploma, Airport High School, 1991

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