Customer Service Manager
Resume:
LASHAWNDA L. PORTER
**** ********* **, *****, **. 62002
****************@*****.***
Professional Summary
I am a dependable and hands on individual with more than 15 years of successful experience in customer service. I have held supervisory roles in several industries, such as manufacturing, restaurant, retail and food service. Substantial experience in mentoring, motivating and training individuals; from various ages, backgrounds and education levels.
Skills
® Able to grasp new concepts quickly
® Detail Oriented ® Focused and Disciplined ® Forward Thinking
® Excellent communicator especially in the area of training and conveying the vision of an organization.
Employment History
The Principia
October 2013 to May 2014
Piasa Pub PM Pub Coordinator
® Seen that standards for safety, security and quality were adhered to by student staff.
® Provided continuous training, coaching and guiding of student staff to ensure excellence in customer service.
® Maintained inventory to ensure availability of menu items and reconciled cash drawers daily.
Help @ Home
September 2011 to October 2013
Home Healthcare Aid
® Assist client in daily activities, including but not limited to, preparation of meals, grooming, maintaining a healthy, clean and safe living environment.
® Scheduled doctor’s visits, monthly budget and bill payment.
® Transport of client to and from doctor’s appointments, grocery stores and family outings.
Principal Financial
October 2007 to May 2008
Account Representative I
® Handled inbound calls from clients about Medical, Vision and Dental Benefits.
® Research and quotation of benefit plan and prior authorization information to providers.
® Responsible for call backs and clarification of benefits to clients, third party representatives and pharmacies.
Paul Harris
September 1999 to February 2000
Assistant Manager
® Insure a positive shopping experience for customers through the appearance of the store, maintaining inventory and knowledge of clothing industry trends.
® Provide continuous training to staff in order to increase cliental and sales.
® Accountable for inventory, on-site safe and daily bank deposits.
Education
~Purdue University~
A.S. in Organizational Leadership & Supervision, August 2002
~References Available Upon Request~
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