Customer Service Representative

VANESSA BOOKER

acuj2l@r.postjobfree.com

323-***-****

PROFILE

Professional, detail oriented with in-depth knowledge of Real Estate terminology and Mortgage industry rules and regulations. Certified Paralegal. Strong work ethic, motivated, entrepreneurial spirit, ability to work independently or in a team.

EDUCATION

BACHELORS OF ARTS, BUSINESS ADMINISTRATION 06/2013 GRADUATE

ASSOCIATES OF ARTS, PARALEGAL STUDIES (ABA APPROVED) 09/2011 GRADUATE

WORK EXPERIENCE

Coworx Staffing, Fort Worth.

Warehouse-Laborer

Cell phone repair, packing, labeling, shipping and receiving. 09/2015-12/2015

General warehouse duties, cleaning, sorting, organizing.

Capital One Bank 12/2014-04/2015

Sr. Inbound Phone Banker

Assist customers with inbound calls at a call center with bank accounts, balance inquiries, transfer funds, rewards checking, credit cards, disputes and escalated calls.

Network Capital Funding 04/2014-06/2014

Loan Originator Trainee/Inbound Customer Service Representative

NMLS 20 hour MLO training course

Call center for inbound calls- for Purchase or RE-FI.

NMLS#1187763

Encompass

Berkshire-Hathaway, Bellflower, CA 07/2013-03/2014

Real Estate Sales Agent

Prospecting clients and relationship building with potential clients.

Assisting clients with home buying process.

Assisted with pre-approval, loan and escrow process.

Carrington Mortgage, Santa Ana, CA 12/2012-7/2013

Loss Mitigation Rep/Inbound Customer Service Representative

Call Center, assisting customer with loan modifications.

Coordinate follow up calls researching clients files

Negotiating terms and new payments with banks for clients.

Fort Worth Police Dept., Fort Worth, TX 11/2008-05/2009

911 Operator

Handled emergency requests for Police, Fire and Ambulance.

Using micro-soft office and CAD system to relay information to dispatchers.

Provided office support and assistance to fellow operators.

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