Project Customer Service

BHAVYATTA BHARDWAJ

University of New Brunswick,

Fredericton NB, Canada

Faculty of Computer Science

{*********.*@***.**}

EDUCATION

January 2015 – Present Masters in Computer Science University of New Brunswick (F), NB, Canada

August 2010 – June 2014 B.Tech in Information Technology Dr. APJ Abdul Kalam Technical University, India

WORK EXPERIENCE

Department of Justice, NB, Canada - Business Analysis Co-op January 2016 to Present Project 1: Justice Information System (JIS) Replacement

Conduct Requirement Elicitation and Analysis to facilitate business cases regarding Court Case Management Systems

Complete Industrial Survey for Court Case Management Systems in order to know the market value for the JIS project

Analyze business process and prepare scope documents for further processes Project 2: Court’s IT Prioritization

Create Business cases for Court of Queen’s Bench and related process mapping charts to start small modules for the main project.

Analyze and prepare project proposals and supporting documents for the project proposal.

Quote case values using Quantitative Business Analysis to decide the budget of the project Atelka Enterprise, NB, Canada - Customer Service Rep May 2015 to August 2015

Served Customers in a friendly and professional manner

Used critical thinking and problem solving skills to resolve technical and billing errors faced by the customers and sold value packs for Fido Customers. This increased revenue for the team by 15% and maintained the customer relationship. Elixir CT, New Delhi, India - Quality Assurance/Control Intern May 2013 to August 2013 Project 1: Leave management System (LMS)

Analyzed and tested the LMS offline setup to find bugs and report them to the developer

Automated the workflow of leave applications and their approvals to eliminate manual data entry

Analyzed and created test cases to file program bug reports Project 2: Claim Settlement Tool

Validated to ensure correctness of telecom client payout amount to be provided to their dealers.

Calculated dealer-wise payouts using dynamic SQL queries, functions and procedures as well as various functions and logical calculations in MS Excel. Indian Oil Corporation, Delhi, India (Internship) June 2012 to August 2012 Project: Consumable Management System

Studied the concepts of OSS and BSS in order to understand the Information and Telecom services sector of an Oil & Gas company.

Used extensive networking to maintain client relationships and to track purchase transactions.

Used Cisco Packet tracer to keep the systems connected and to data transmissions within the office premises and among the branches of the northern region. TECHNICAL SKILLS

Operating Systems: Windows, LINUX, Mac

Programming Languages: C/C++, Python, MatLab

Database: IBM DB2 Certification, SQL, MySQL Server and SQL for Business Analytics Other Skills: Technical content writing & Documentation, Research, Quality Assurance & Control, SharePoint, MS Office (Word, Excel, PowerPoint, Access, Project), Business Process Mapping, Visio, Business Case, Business Intelligence, Scrum, SmartSheet. Knowledge of: IndustryPrint, Agile Methodology

PERSONAL PROJECTS

Project: Secure Text Transfer Using Fuzzy Based RSA Algorithm Jan 2013 - Jun 2013

Learned Matlab and concepts of RSA (Rivest, Shamir, Adleman) Algorithm and Fuzzy inference.

Conducted data modelling and designed database and Software Requirement Specification document for the project.

Presented the related research paper and poster at an IEEE conference at IMT, Gurgaon, India in January 2014.

VOLUNTEER WORK

Volunteer for Multi-Cultural Association of Fredericton, NB, Canada - ‘First Fredericton Friends’ an initiative for Syrian Refugees: January 2016

Volunteered for Swechha We for the Change, Delhi, India - Cyclothon to spread environmental awareness on river Yamuna: December 2014

Associate with Swechha We for the Change, Delhi, India - Summer Program - managed and taught under-privileged children (disabled): May 2014

Volunteer with Swechha We for the Change, Delhi, India - Pagdandi Festival – to prepare and teach slum children to presenting the play based on The Lorax: September 2013 PERSONAL INTERESTS AND HOBBIES

Reading – mostly spiritual, non-fiction

Music and movies

Cooking and baking – trying different cuisines

Playing badminton

REFERNECES

Available upon request.

Contact this candidate