Case Manager/Office Manager

NICOLE CARTER

HUMAN SERVICE SPECIALIST /CASE MANAGER/ADVOCATE

Phone 661-***-**** *******.****@*****.***

Accomplished professional with over 4 years of experience in the social service field; holding an extensive background in educating and providing services to businesses and clients. Skilled in creating multi faceted plans of services, counseling, advocacy, and case management strategies.

PROFESSIONAL QUALIFICATIONS AND STRENGHTS

Coaching & Mentoring

Case Management

Advocacy

Benefits Counseling

Peer Counseling

Community Outreach

Advocating and Support

Office Management

Program Compliance

Community Referrals

Problem Solver

Public Speaking

Report Writing

Microsoft Proficient

Excellent Communicator

Team Player

EDUCATION

Bachelors of Arts Sociology Cal State Bakersfield – Communication Minor 2 010

PROFESSIONAL EXPERIENCE

SOCIAL SERVICES

Acted as an Interviewer for the Life Quality Project conducted by the State Council on Developmental Disabilities to evaluate the quality of services North Los County Regional Center clients are receiving

Successfully managed a caseload of over 100+ serving clients from various demographics and populations

Provided assistance with housing placement involving Section 8, Public Housing, VASH, Shelter Care Plus, California Community Transition Program, and general internet searches

Provided information and referrals to individuals to various community resources

Effectively maintain and document case files

Develop Service Plans with clients and submitted to supervisor for approval

ADVOCACY AND COMMUNITY OUTREACH

Assisted clients with obtaining their durable medical equipment through Medi Cal Managed Care

Assisted clients in obtaining their SSI and SSDI benefits

Drafted letters for clients based on the ADA requesting reasonable accommodations and modifications to policies

Provided peer counseling/modeling for clients on ways to increase their Independent Living Skills, in order to better cope with their disabilities and increase their self sufficiency

Conducted community outreach providing business and clients with information regarding services

ADMINISTRATIVE SUPPORT

Performed day to day administrative tasks such as maintaining human resource files and processing paperwork

Developed onboarding orientations for new employees explaining company policies, benefits, and procedures to employees and employment applicants

Processed and reviewed employment applications; screening best qualified applicants

Ordered and purchased office supplies

Provided staff with paperwork to properly document duties on daily basis

Submitted and monitored timesheets

Distributed paychecks

ACCOMPLISHMENTS & VOLUNTEERING

Recognized for lobbying at the State Capitol Building in Sacramento on behalf of Easter Seals of Sothern California on the importance of maintaining funding for Supported Living Services

Currently serving as a member on the NLACRC Self Determination Advisory Committee

Appointed as the assistive technology contact for the Antelope Valley Region. Autism Society of Los Angeles 2015 2016

Advocacy & Education

Easter Seals

2012 2012

Advocacy & Education

EMPLOYMENT

STATE COUNCIL ON DEVELOPMENTAL DISABILITIES 2015 ONGOING

ILCSC, SUPPORT SERVICES SPECIALIST LANCASTER, CA 2012 2015

STATE COUNCIL ON DEVELOPMENTAL DISABILITIES GLENDALE, CA 2014 2015; 2002

PEOPLE CREATING SUCCESS, OFFICE MANAGER LANCASTER, CA 2007 2008

ANTELOPE VALLEY COLLEGE, LEAD STUDENT AMBASSADOR LANCASTER, CA 2003 – 2005

Contact this candidate