PROFILE OF QUALIFICATIONS

Enthusiastic, motivated, and outgoing individual with a diverse skill set including strong communication and interpersonal skills developed from nearly 7 years of customer service experience.

Fluent in French and English as well as proficient in Spanish.

University of Manitoba student majoring in Economics with a minor in Business and a passion for marketing and communications. Expected graduation date of June 2017.

Developed a marketing campaign entitled Don’t Let Shame Decide targeted for the sexual health of GBTQ* men that was launched at Pride Winnipeg 2014.

Hardworking, organized, independent, and a team player eager to learn and contribute to an organization. Personable, adaptable and dynamic on presenting new ideas to consumers.

Knowledgeable on IT skills and online channels such as Microsoft Office and social media platforms.

Active member of the University of Manitoba Career Service’s Career Mentor Program that helps students network with potential employers.

EXPERIENCE

Montana’s Cookhouse Server June 2011 – August 2012 & May 2015 – Present

Delivering exceptional and friendly customer service

Helping drive profits through innovative and professional customer interactions

Answering customer inquiries and resolving issues promptly

Effectively communicating with kitchen and bar staff while sending detailed orders on the POS systems

Prairie 360 Restaurant and Lounge Bartender October 2013 – August 2015

Proved ability to multi-task, take initiative and manage time efficiently while meeting customer needs

Monitored the dining room to ensure optimal guest experiences

Displayed knowledge of the food and drink menus

Assisted guests with making menu choices in an informative and helpful fashion

Empire Theatres Food & Drink Concessions August 2009 – November 2011

Demonstrated ability to work under pressure in a fast-paced setting and meet deadlines

Handled guests’ money while working with cash, debit, and credit cards

Managed closing duties including stock and reconciliation of the cash register

Consistently adhered to quality expectations and standards

EDUCATION

University of Manitoba September 2012 – June 2017

Bachelor of Arts; expected graduation June 2017

Majoring in Economics with a minor in Business

Crocus Plains Regional Secondary School September 2009 – June 2012

Graduated with honors and a bronze medal recipient of school accomplishments

Operated software programs including ArcGIS and AutoCAD in architecture vocational courses

VOLUNTEERISM AND OTHER ACTIVITIES

Rainbow Resource Centre

Attended a two week leadership program for GBTQ* identifying people entitled Totally Outright

Later served as a volunteer at Winnipeg Pride 2014 and developer of a sexual health marketing campaign entitled Don’t Let Shame Decide targeted for gay, bi, trans, queer, and two-spirited males

University of Manitoba Career Services

Highly involved in the Mentor Program which allows students to communicate with potential employers and allows them to build a network

Attended various events and seminars hosted by Career Services such as the Faculty of Arts Annual Round Table

Winnipeg Folk Festival

Volunteered as part of the Festival Campground Traffic Crew and facilitated the entry for thousands of festival attendees

Managed traffic flow while reporting to volunteer coordinators

University of Manitoba Recreation Services

Actively participated on numerous intramural sport teams including water polo, dodge ball and volleyball

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