Business Analyst II
Resume:
Natalie Harrington
Sacramento, CA 95827
*******.**********@*******.***
Business Analyst with 7 years of experience in supporting the analytical needs of management by applying my education, knowledge, training and skills. Possesses a Bachelor’s degree in Criminal Justice as well as an excellent analytical mindset.
PROFESSIONAL EXPERIENCE
Hewlett-Packard Enterprise/CDCR, SOMS (Strategic Offender Management System) Project
Business Analyst II June 2010- Present
Identified business proposes solutions for improving California Department of Corrections and Rehabilitations (CDCR) organizational operations.
Consulted and document complex project goals, objectives, and expectations, while incorporating analytical and technical skills.
Participated with site visits and working sessions to develop business writing through translation of business objectives, requirements and processes.
Delivered presentations and demonstrations of the SOMS prototype processes to technical and non-technical audiences.
Performed Use Case Modeling, assisted the Training Team to develop training modules,
Lead statewide maintenance releases in the application for CDCR on the Deployment Team.
Developed test cases for the System Test team along with Executed test cases and logged defects.
Provided second level support to internal Help Desk to resolve user concerns with specific applications using Remedy.
Hewlett-Packard/CDCR SOMS (Strategic Offender Management System) Project
Change Management Analyst June 2009-June 2010
Implemented change management strategies for CDCR depending on awareness of the detailed business process change.
Worked effectively with HP and CDCR project leaders to integrate change management activities into the overall project plan.
Formulated communication plan, sponsor roadmap, training plan and resistance management plan for the SOMS Project.
Performed readiness assessments, analyzed results and provided findings in a logical and easy-to-understand manner.
EDUCATION
California State University, Sacramento
Bachelor of Science, Criminal Justice 2009
ADDITIONAL SKILLS
Experience with large volume data processing including using databases and spreadsheets.
Microsoft Office Applications HP Application Lifecycle Management
Visio Remedy
Excel HP Quality Center
SharePoint
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