Manager High School

OBJECTIVE

To obtain a challenging position in which I can maximize my management skills and effectively utilize my experience in customer care to benefit mutual growth and success.

EXPERIENCE

2014-2016 Target Houston, TX

Guest Service Manager

Excelled in listening to customer needs, explained product benefits and store policy to resolve questions, problems, and confusion.

In charge of closing out all registers and turning in all money.

Oversaw all cashier lanes by serving to create quick resolutions .

2014-2015 Papa John’s Houston, TX

Shift Lead

Trained new employees and supervised staff while providing a quality product and quality service.

Took orders and handled payments over phone and P.O.S.

Worked as cook to help hone in on overall store success.

2010-2014 Red Robin Houston, TX

Lead Server

Worked as team to ensure guest satisfaction in fast paced environment.

Effectivley communicated with management, staff, and customers to ensure smooth operations.

Supervised staff as well as trained new employees on responsibilities.

EDUCATION

2002-2006 H.S. Diploma Terry High School Rosenburg, TX

REFERENCES

Marco Harrera – 915-***-****

former manager, known 5 years

Hazeley Hankins – 832-***-****

former assistant manager, known 3 years

Clay Farley – 832-***-****

former supervisor, known 1 year

VANESSA KETCHUM

P: 832-***-**** / 832-***-****

***************@*****.***

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