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Customer Service High School

Elgin, IL
April 26, 2016

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Katia Dominguez

*** ******* ***, *****, ** *****

Cell 224-***-**** • E-MAIL

Professional Summary

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.


Excellent typing, customer service and communication skills

Microsoft Excel

Bill of lading

Microsoft Word

Appointment Scheduling



Quality Eye Care

May 2015- Sep 2015

Front desk

Greet patients and provide instructions as they come in

Input all patient information into computer database and file confidentially

Provide secretarial services such as copying, faxing, filing, sorting mail,

Processed statements, insurance paperwork, and payments and recorded in patient file

Answered phone calls to answer questions, transfer calls, or take messages

Called or emailed to confirm patient appointments

Updated patient records and ensured confidentiality

Process requests for medical records

Kid Care Medical Jan 2015- April 2015

Call Center

Answering calls from customers that wanted appointments

Helping customers that had questions or concerns

Transferring calls that were for the Dr or nurse

Call parents when they missed appointment to reschedule

Making appointments for the healthy teen program

Colony Display Oct 2012- Jul 2014 shipping/receiving clerk

Helping organize office activities

Printing daily orders for the dock workers

Scanning labels for Fedex,Ups, Lows, and Home Depot

Printing bill of ladings

Responsible for keeping an adequate supply of shipping materials on hand at all time

Maintaining work area and equipment in a clean and orderly condition

Required to make pick-ups and deliveries to our suppliers for parts and raw materials using a company van

Sanchez Fence Inc.

Secretary May 2012– November 2012

Taking incoming calls from customers

Scheduling estimates with workers and verifying time and dates with customer

Following back with customer to provide them with pricing information about their estimate.

Processing information in the computer system, maintain all required documents and contracts.

File all documents, fax required paperwork and maintain the office organized.

Angels Body Jewelry October 2010 – Jan 2012

Customer Service/Piercing Professional

Assist customer with piercings

Complete all required documents to verify customer legal age

Order all required products that are needed for each customer on daily basis

Verify the required size of needles that are needed based on each customer’s request.

Responsible for taking payments from customers, cash and credit

Assist customers with any concerns or questions, and refer them to store owner if needed.

Complete end of the day report of total sales, and update store owner.


Larkin High School 2009 - 2012

High School Diploma


Bilingual Fluent in English and Spanish

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