Cell 224-***-**** • E-MAIL firstname.lastname@example.org
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.
SUMMARY OF QUALIFICATIONS
Excellent typing, customer service and communication skills
Bill of lading
Quality Eye Care
May 2015- Sep 2015
Greet patients and provide instructions as they come in
Input all patient information into computer database and file confidentially
Provide secretarial services such as copying, faxing, filing, sorting mail,
Processed statements, insurance paperwork, and payments and recorded in patient file
Answered phone calls to answer questions, transfer calls, or take messages
Called or emailed to confirm patient appointments
Updated patient records and ensured confidentiality
Process requests for medical records
Kid Care Medical Jan 2015- April 2015
Answering calls from customers that wanted appointments
Helping customers that had questions or concerns
Transferring calls that were for the Dr or nurse
Call parents when they missed appointment to reschedule
Making appointments for the healthy teen program
Colony Display Oct 2012- Jul 2014 shipping/receiving clerk
Helping organize office activities
Printing daily orders for the dock workers
Scanning labels for Fedex,Ups, Lows, and Home Depot
Printing bill of ladings
Responsible for keeping an adequate supply of shipping materials on hand at all time
Maintaining work area and equipment in a clean and orderly condition
Required to make pick-ups and deliveries to our suppliers for parts and raw materials using a company van
Sanchez Fence Inc.
Secretary May 2012– November 2012
Taking incoming calls from customers
Scheduling estimates with workers and verifying time and dates with customer
Following back with customer to provide them with pricing information about their estimate.
Processing information in the computer system, maintain all required documents and contracts.
File all documents, fax required paperwork and maintain the office organized.
Angels Body Jewelry October 2010 – Jan 2012
Customer Service/Piercing Professional
Assist customer with piercings
Complete all required documents to verify customer legal age
Order all required products that are needed for each customer on daily basis
Verify the required size of needles that are needed based on each customer’s request.
Responsible for taking payments from customers, cash and credit
Assist customers with any concerns or questions, and refer them to store owner if needed.
Complete end of the day report of total sales, and update store owner.
Larkin High School 2009 - 2012
High School Diploma
Bilingual Fluent in English and Spanish