PIANKHY SALOMON

QUEENS,NY *****

acuipl@r.postjobfree.com 646-***-****

EDUCATION

City University of New York Brooklyn College

B.S. Information Systems 2016 Expected

GPA: 3.44/4.00

Certification

CompTIA A+

RELEVANT COURSEWORK

• Data Structures

• Management Information Systems

• Database Systems

• Finance Management

• Operations Management

• Object-Oriented Programming

WORK EXPERIENCE

BPA International December 2014 - August 2015

Quality Assurance Analyst:

• Reviewed interactions between call center agents and customers of clients to identify trends

• Evaluated agents based on their rapport with customers, selling techniques and overall customer service

• Inputted evaluation grades into company database

• Used relevant data and other resources to evaluate overall effectiveness and find areas for improvement

• Partnered with supervisors to create and execute development plans to increase sales for clients and provide better experience for customers

Regal Cinemas Midway August 2010 - March 2012

Cashier/Usher

• Managed upkeep of theater by directing new hires on proper procedures to create welcoming environment for customers

• Increased efficiency by setting course of action for the handling of inventory and restocking

• Handled over $1500 in cash and credit card transactions per 8 hour shift Thomas Edison Vocational High School September 2008 - June 2009 Office Assistant Volunteer

• Performed various clerical duties: faxing, copying and attending to phone inquiries

• Handled confidential information including student report and program cards

• Delivered time sensitive forms of communication to students and faculty Thomas Edison Vocational High School September 2007 - June 2008 Computer Technician Volunteer

• Provided support for faculty and staff on printers, Smart Boards,network connectivity, and software issues

• Evaluated existing PCs for setup of computer lab and classrooms

• Assembled and configured PCs and performed computer component upgrades to existing PCs SKILLS

• Programming: C++, Java, JavaScript, HTML5, CSS3, jQuery Mobile, SQL, UML

• Tools: Eclipse, Xcode,PostgreSQL, Code::Blocks, Dev-C++

• Operating Systems: Windows XP, 7, 8, Vista, 10; Linux Ubuntu; Mac OS X

• Troubleshooting

• Microsoft Office Suite

• Languages: Fluent in English and Creole; Limited speaking proficiency in French and Spanish INTERESTS & ACTIVITIES

• Brooklyn College Music Club

• Brooklyn College Computer Science Club

• Developed an android educational nutrition app for children (piankhyapps.weebly.com for download) & https://github.com/pfunkk/pfunkk.github.io (for source code)

• Drum instructor; Teaching basic rudiments, limb independence exercises and counting methods

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