KATHLEEN GOGGINS

*** **** ***

Woodstock, Ga ****8

470-***-****

acuini@r.postjobfree.com

Summary: Experienced Customer Service Rep with General Secretarial/Clerical skills. Professional Experience:

Michaels: August 2014-Present

4475 Roswell Road, Marietta, Ga 30062 770-***-****

Stock Clerk / Cashier: Stocking mechandise. Building, setting and filling Planograms.

Customer Experience: Answering Questions and helping customers with General Craft projects Deep South Services, Inc.: May 2006-March 2014

4185 Providence Road, Marietta, Ga 30068 770-***-****

Receptionist: First contact with customers,Scheduling: estimates, subcontractors and collections.

Data Management: including all files, Outgoing Correspondence, and Memos, and Insurance Certificates

Light Bookkeeping: Accounts Payable and Accounts Receivable, and Collections Time Life Libraries Inc Denver, Co: October 1997-March 2003

Quality Assurance Representative/ Shift Clerk

Monitoring/analyizing sales calls for overall presentation and accuracy.

Customer Service/Complaints:

Trained sales reps in specialized sales skills.

Handled clerical and payroll duties for the Quality Assurance Department.

Shift Clerk : Shift filing and reports. Running sales incentive contests & keeping energy high on the sales floor. General office duties reported to immediate supervisor and Branch manager. Education: St Anthony High School Graduated in 1981 Jersey City, NJ Specialized Skills and Training: Proficient use of Microsoft Word, and familiar with QuickBooks, Adobe Acrobat, and Excel. Experienced trainer, both with adults and children. Awards: Quality Control Rep of the year 2002, Time Life, Denver, Co. Associate of the Month Oct 2015, Michaels, Marietta, Ga References: