Steven M. Eversz

acuikc@r.postjobfree.com

Carrollton, Tx. 75010 Mobile 214-***-****

Area Operation Specialist / Team Lead

Results driven Computer Professional with over 23 years of experience in the computer network systems field. I’m looking to utilize my extensive skills and experience with a growth-oriented organization.

EMPLOYMENT HISTORY:

CompuCom Systems Inc, TX. (2015 –2015)

Sr. Project lead/Lowes

Traveled the western states leading a team to upgrade networks in retail stores

Upgraded POS equipment and PC's for a retail chain

CompuCom Systems Inc, TX. (2013 –2015)

Help Desk support 2 & 3

Used Putty, VPN, and many other remote tools to manage and repair Wal Marts equipment. Changed VLANS, rebuilt arrays, added Mac addresses and many more tasks

Worked on the pilot for Wal-Mart as a Team Lead guiding and coaching techs in the field.

Managed 12 other techs in my territories to keep vans stocked ensuring sites were properly covered and addressed issues raised during the day

Managed teams inventorying Wal-Mart after hours

Worked the Wal-Mart help desk to provide tech support to techs from all parts of the US and Canada.

CompuCom Systems Inc, TX. (2008 –2013)

Team Lead /Area Operation Specialist

Managed, 47 techs in 7 service cities across southern Texas on a daily basis

Assigned service calls to techs

Organize and balance call loads with 7 area lead techs

Reassigned calls as needed to meet SLAs

Addressed all escalation from management

Reviewed daily performance reports and coached team members to improve efficiencies

Maintained and posted projects on a SharePoint calendar

Maintained and posted all PTO time on a SharePoint calendar

Maintained and posted a rotating on-call schedule for our team

Designed and maintained our teams SharePoint

Create new job tickets for clients and assigned them to the appropriate area/tech

Attended various conference calls daily

Interviewed, hired and trained new employees and contractors

CompuCom Systems Inc, TX. (2005 –2008)

Field Engineer

Ran a variety of service calls such as, retail POS systems, printers, break-fixes, and IMACs

Covered multiple territories in four states

Traveled for training

Traveled to train new hires in the field

Laser Tec, Palm Desert, CA (2003 – 2005)

Network Administrator / System Engineer / Repair Technician

Designed, implemented, and maintained small business networks

Maintained and repaired existing systems for a large client base

Execute repairs for all HP servers, computers, printers, and plotters

Perform repairs for all Tektronix/Xerox color laser printers, InkJet, laser printers, copy machines, plotters and faxes

Configure new and existing offices for networking and phone services

Established Internet access via cable/DSL/ISDN/Dial-up

Configured and maintained Routers, Bridges and Wireless LAN/WAN systems

Constructed and maintained network securities

Worked with RDP, PCanywhere, VNC

Worked with Group Policies

Worked with Symantec and Trend Micro and other virus applications

Worked with Firebox

Worked with Backup exec, and Arcserve

Worked with Blackberry server 4.0

Worked with SUS and Wsus

Server base from Novell 4.1-5.0, NT 4.0, Terminal, Citrix, 2000, 2003, and Exchange servers

Desert Computer Services, Cathedral City, CA (2001 - 2003)

Network Administrator / System Engineer / Systems Integration Consultant

Authorized Service Technician for Hewlett-Packard and Xerox

Designed, sold, installed and maintained networks for small businesses

Maintained existing systems for a large client base

Performed warranty repairs for HP servers, computers, printers and plotters

Performed warranty repairs for Tektronix/Xerox Color Laser Printers and InkJets

Established new and existing offices for networking and phone services

Configured Internet access via cable/DSL/ISDN

Constructed and maintained network securities

Computer Gallery, Palm Desert, CA (1997 - 2001)

Systems Engineer / Network Administrator / Repair Technician

Worked with NT, Novell, and Citrix environments

Performed installs, upgrades and troubleshooting

Repaired printers, inkjets, plotters and lasers

Performed Compaq, HP and MAC warranty repairs – hardware and software

Cabling and cable testing

Installed computer telephony, PBX phone systems, as well as cabling

Installed DSL and Internet connections of all types

QUALIFICATION HIGHLIGHTS & SKILLS:

Microsoft MCP

ITIL

Hewlett-Packard – LaserJets, plotters, computers (Pavilion, Brio)(LPR & E Series Servers)

IBM – Telephony Servers

Xerox / Tektronix – Imaging Devices

Lexmark

Dell

IBM/Lenovo

A +

Operating systems from DOS to Win10

Server base from Novell 4.1-5.0, NT 4.0, Terminal, Citrix, 2000, 2003, and Exchange servers

Active Directory

EDUCATION & TECHNICAL TRAINING:

Microsoft Certified Professional (College of the Desert, Palm Desert, CA – 1999)

ITIL trained and certified

IBM Telephony – PBX Phone Systems (Long Beach, CA – 1999)

Xerox / Tektronix Training (Various – 1998 to 2000)

HP Training on HP printers, PCs, and rack mount servers

Honda, Bombardier, and Suzuki (Various – 1987 to 1995)

Technical training programs

Davea Trade School of Media Technology (Addison, IL – 1978 to 1980)

Lake Park High School (Roselle, IL – 1976 to 1980)

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