Computer Operations Technical Support

Mr. Hassan Z . Abdullah

***** ******** ******

Oak Park,Michigan,48237

Phone: 515-***-****

Email address:************@*****.***

Technical skills, tools,vendor products and systems:

Enterprise Monitoring &Mgt Tools

ITIL(Information Technology -Infrastructure Library )tools for Incident/Alerts, Problem Mgt, Change Mgt and Configuration-Mgt : HP Openview-Network Node Manager (NNM), HP OpenView Operations (HP OVO) using Argent/Foglight,HP-Domain Mgr –Dashboard, BMC – (PEM) PATROL Enterprise Manager,BMC.Control M,BMC-Mainview, SITESCOPE, IBM-Tivoli Storage Mgr. Omegaview,Omegamon

Mainframe Systems

& Tools

IBM OS390, Parallel, SYSPLEX, MVS/ZOS, AS400-ISERIES, VM, TSO,ISPF/SDSF, JES2,JES3(EJES), TCP-IP, IBM HMC, CICS, IBM 3990, 3745-FEP, VPS, IBM Enterprise System Servers, VTAM,NETVIEW, CICS, CA-Dispatch, JCL, AF Operator, CA-OPSMVS, XRC, SRDF/RRDF, NDM-Connect Direct, SAR (CA-SYSVIEW), $SAVRS,FILE AID, OPSLOG.

Distributed Systems

Windows, (Intel Servers),Websphere H.A. (WAS servers),Unix platforms AIX,LINUX,Sun Solaris,Java applets/JVMs.

Change mgt-Endevor, Changeman,HP OVO Service Desk Suite.(PROB,CHG& CONFIG)

OS390- Tape Systems

IBM-3494-PEER/PEER ATL’s, Tivoli Storage Mgr, with IBM,Virtual Tape Servers, (VTS), Storage TEK TAPE SILOS – MIMGR-ACS(Tape Silos)-ATL,RMM /stand alone tape drives 3590, 3490,CA-1 (TMS)

Problem Mgt. System

Peregrine- Service Center, Magic, Heat, HP Service Desk Administration - Remedy,Changeman,Clarify and Pacman.

Job Scheduler

CA-7, CA-11, CA-AUTOSYS, TWS-Tivoli Workload Scheduler CA-Unicenter,ZEKE/ZEBB, CA- JOBTRAC, OPC/ESA, ESP.

Databases

DB2, IMS,ADABAS-data base,Natural language,Sybase, Oracle MS-SQL server.

Email Applications

LOTUS NOTES, MS-Project, Sametime Connect, MS-Exchange, MS-Office Suite(Word, Excel, PowerPoint ),MS-Outlook,MSN Communicator

Storage Management Devices,Systems and Tools

FILEAID, SHARK DASD 2105, EMC-DMX2000, TANDEM,HITACHI DASD devices . IBM-Tivoli Storage Mgr./Java Consoles, IBM ESS(Enterprise Storage Server), Tandem- DLT Tape drives, EMC Legato Networker,FILE NET(MID PLATTERS/DISKS),

Professional Experience:

Sr. Mainframe Operations Analyst ---Nationwide InuranceOhio & Iowas data centers- -January 2007 to PRESENT.

I manage operational infrastructure problems and initial problem resolution by performing problem diagnosis, and taking corrective action as required. To meet all established Service Level Agreements. I use procedures in I.T.I.L -Information Technology Infrastructure Library .Which supports Incident/Alerts, Problem Management,Change Management and Configuration Management . Coordinating problem identification and resolution activities. .I use my skills communicating in a team enviroment,initiating escalation,resolution and root cause analysis with the appropriate support teams.I perform all IBM Mainframe and distributed systems functions.The mainframe systesms run MVS and ZOS LPARS in the sysplex.The sites run CA7-Scheduler, CA11-Auto Recover/Restart and CA-ESP(CA-1 TMS and virtual tape systems/MIMGR & GRS .

Mentor and train less experienced project pool team members. Work with all team members to participate in a daily discussion on team workload and performan.Attend sessions for meetings that discuss issues or challenges, and share trouble-shooting input /advice with other team members. My focus involves the responsibility to ensure the reliability, availability and performance of the z/OS systems processes meet the customer expectations .As defined by the Service Level Agreements which the I.T. department supports.I make myself available to respond in time to meet the criteria laid down for Severity 1 problems within the customer’s Service Level Agreements.• Comply with system management procedure and security.• Assist in solving problems when the occur and provide service reports .(AAR and teamroom reports). Supported LPARS on an OS390 /MVS/ZOS mainframe .Performs IPLS on the HMC by the address, load parm, and profile requirements.

American Family Insurance, Madison, Wisconsin (Sept. 2006 – January 2007

Sr. Operations Support Analyst / HP-Openview- ITIL Analyst- Network Operations -CA7-Scheduler

Responsibilities: I assist the zos performance management,ZOS automation and the ZOS

hardware management teams .Through communicating infor for new approaches

in improving system availability and performance .Both with the team

support members and with other impacted groups.• Handle Automated Alerts and Responses:

- Assist in the deployment of automation tools updgrades to help monitor

resources and send alerts for possible problems.- Respond to automated alerts; follow up to validate they are reviewed and addressed.• Participate in long term projects such as sysplex merges, data center moves, and LPAR merges.Incumbents work on processes to make custom work repeatable. Roles and Responsibilities-• Problem Management:- Provide 24x7 support.

Help maintain System Data in the problem management knowledge bases in HP SVC Center and Lotus Notes Quickr documentation tools.-Supporting z/OS problem investigation, root cause analysis of System and sysplex issues, impact assessment, identification of a path for resolution, and resolution of problems. - Review and resolve Trouble Tickets in the problem databases. Attend outage review meetings.• Performance Assessment and Improvement:-

Follows prescribed problem and management escalation procedures to ensure proper level of urgency and attention to service impacting problems. I work as part of a 24x7 data center operations team monitoring multiple mainframe infrastructures and online database systems.. The operational team provides infrastructure monitoring and 1st/2nd level troubleshooting for various environments including MVS/ z/OS and z/Linux, online databases (IMS CICS and DB2), Mainframe DASD storage and connectivity (ESCON/FICON) as well as our physical and virtual media storage devices. The environments consist of both JES2 and 3 as well as multiple scheduling packages (Zeke, CA7). IBM HMC-IPLS for the mainfame. Monitors the performances of FTP’S from the distributed systems servers .for critical path and priority jobs.Provides feedback to other management, staff, programmers, and vendors. Processed requests for changes with applications, network and systems.Managed and co-coordinated SLA’s with the business units and third party vendors.

Daimler Chrylser Corporation, Auburn

Hills, MI (Nov. 2005 – June 2006)-Contractor

Title: Senior Production Control /Technical Support Analyst / CA7-Scheduler

Responsibilities:

Performed analyst duties for job scheduling, production control, abend resolution, systems & network computer operations, and problem management.I used a variety of tools to monitor, control and analyze workflow issues, IBM OS390, Parallel, SYSPLEX, ZOS, MVS using CA-7, CA-11,Endevor, TSO/ISPF/SDSF, MVS, JES2, JES3, FILE AID/Storage Mgt, IMS, DB2, HP OVO- Openview and CICS. for batch processing and managed CA-7 queues .Ensured that daily production workflow was completed .Directed and initiated monitoring jobs and monitoring CA-7/11 scheduler packages.JCL overrides, job requirements,user requirements,restart/rerun .Added jobs to the calendar was executed correctly and that SLA’s were met on all days and projected schedules. .Responsible for the start-up and shutdown of all production and test CICS regions, IMS and DB2 data bases .Assisted with system maintenance. Monitored the performances of FTP’S from the distributed systems servers and NDM/Connect Direct FTP traffic .That handled critical path and priority jobs .Provided feedback to other management, staff, programmers, and vendors. Performed change management duties, implemented and followed the changes through the resolution process.

Edward Jones Investments Inc., St .Louis, MO (May 2005 – Nov. 2005)-Contractor

Senior Production Control Analyst / Operations Analyst / CA7-Scheduler

Responsibilities: Used a variety of tools to monitor, control and analyze workflow issues, IBM OS390, Parallel, SYSPLEX, ZOS, MVS,AS400 using CA-7, CA-11, Endevor,TSO/ISPF/SDSF, MVS, JES2, JES3, FILE AID/Storage Mgt, IMS, DB2, HP -OVO Open view,HEAT and Peregrine –Service Center .Supported CICS online monitoring,data bases and monitoring of batch jobs .Used where required JCL overrides, job requirements,user requirements and restart/reruns .Added jobs to the calendar for batch processing and managed CA-7 queues .Ensured that daily production workflow was executed correctly and that SLA’s were met on all days and projected schedules Responsible for the start-up and shutdown of all production and test CICS regions, IMS and DB2 data bases assisted with system maintenance .Monitored the performances of FTP’S from the distributed systems servers and NDM /Connect Direct for critical path and priority jobs .Performed follow-up problem tickets( incidents) to resolve production-related problems with jobs. Supported LPARS on an OS390 /MVS/ZOS mainframe .Performed IPLS on the HMC by the address, load parm, and profile configs. Restarted batch processes in CA/11 & SDSF utilizing TSO/JCL skills for abend fixes .Provided remote site data replication & disaster recovery.

DST Systems, Kansas City Mo (Jan. 2004 – April 2005)

Sr. Tech. Support Analyst - CA7-Scheduler/Sr. Production Control / Operations

Responsibilities:I used a variety of tools to monitor, control and analyze workflow issues, IBM OS390, Parallel, SYSPLEX, ZOS, MVS, AS400, CA-7, CA-11, Endevor,TSO/ISPF/SDSF, MVS, JES2, JES3, FILE AID/Storage Mgt, IMS, DB2, HP- OVO Open view HEAT,MAGIC and CICS. Used Microsoft Office (MS-Word ), Lotus Notes, Lotus 123, Visio & M/S Project, Windows 2000/2003 and UNIX distributed (open systems) platforms .Directed and initiated monitoring jobs and monitoring CA-7/11 scheduler packages.JCL overrides, job requirements,user requirements,restart/rerun . Added jobs to the calendar for batch processing and managed CA-7 queues .Provided feedback to other management, staff, programmers, and vendors. HP OpenView -(UNIX) (HP OVOW),ITO,HP-Java Console- Enterprise Monitoring .Used the infrastructure services management tools & systems with HP OpenView including, HP Service Desk Administration .Supporting open systems, OS390/ MVS, ZOS mainframe,OPSMVS,AS400 ISERIES midrange, and UNIX distributed systems. Supported mirroring primary and backup site monitoring and problem resolution related to mainframe backup environment .Using the IBM's XRC technology to identify hardware, software and media problems . Provided remote site data replication & disaster recovery. LAN/WAN, storage area networks, tape technology, and IBM XRC. Supported the IBM HMC for IPLS to do address, load parm, and load image profile configs .Managed the MVS consoles supporting the LPARS. Monitored the FTP’S on the open systems servers & mainframe jobs. Performed JCL changes for restart & rerun processing.

U.S. Dept. of Treasury - FMS, Kansas City, MO (Sep. 2001 – Sep. 2003)-Contractor

Project Lead/ Data Center -Computer Operations,Network,Helpdesk & Scheduling

In this contract position I was responsible for providing technical assistance as well as performing project work as the data center shift lead,job scheduler and senior operations analyst .I held daily turnover meetings,phone and video conferences .On incident/alerts and resource problems on any outstanding data center issues .I assisted in writing SOP’s,created turnover reports,scheduled operators work /vacation schedules,training modules,performance reviews,abend summary, problem management and monthly matrix reports. Implemented ITIL changes for problem and configuration management requests,software deployments and batch job scheduling issues .Using variety of tools :CA-Unicenter, CA-Jobtrac,CA7& CA11, REMEDY,NETVIEW.JCL, NDM Connect Direct,SAR,Endevor,TSO,ISPF/SDSF and JES .To support production job restarts .Batch cycle timeline and critical path monitoring .Follow up on problem resolutions with tech support and DBA's . Provided hands on technical and supervisory support for the Treasury departments data center .In a IBM OS390/MVS/ZOS mainframe, AS-400-ISERIES midrange platform,RISC6000 Midrange/Client Server platforms environment Provided operational support on all LPARS mainframe and client server distributed platforms during disaster recovery IBM XRC technology for data mirroring,backup,and replication ( SRDF, RRDF ). Provide techncial advise to offsite tape operators with ATL(tape library) Robotic systems,IBM-ATL ‘Peer/Peer, (VTS)tape servers .Also stand alone drives-for,RRM (IBM 359X). Use and assist in the coordinate upgrades in the configuration of standard performance monitoring tools on the mainframe,midrange and distributed systemse. Participate in technology based projects, e.g. hardware upgrades. Participate in new business transitions Support project tasks for work on client operating systems including hardware and software implementations.- Work with a goal to standardize steps during the maintenance window description of the change,plannned action,validation and back out procedures.- Mentor and train less experienced project pool team members. Work with all team members to participate in a daily discussion on team workload and performance. Attend sessions for meetings that discuss issues or challenges, and share trouble-shooting input /advice with other team members.

IBM Global Services, Poughkeepsie, NY (Jan. 2001 – Sep. 2001)-Contractor

Senior Operations Support Analyst/Software Support Specialist

Responsibilities:

Worked on the worldwide IBM OS390/MVS/ZOS team at IBM Global services .Provided technical support and SLA's for a full range of network, documentation, software, and hardware services for clients and end users on the IBM OS390 MVS/ESA and ZOS operating systems .Tested and helped resolve service issues to meet SLA's for worldwide clients on mainframe platforms, scheduled PTF'S, and performed tracking and problem management for software issues Handled monitoring of network technical issues on the systems for clients by testing the PTFS for all users .Implemented IBM change management supporting the RETAIN system and the users PMR’S Used IBM TIVOLI as an enterprise management tool to troubleshoot network, storage, and application problems on OS390/ZOS,MVS, VTAM, JES2/3, TSO, SDSF, ISPF, SAR, DB2, CA-SCHEDULER, Endevor, and Windows NT Remote Access Server (RAS).Monitored production runs, completed production code migrations and system backup processes.

Hanifa & Associates I.T.Recruiters,Detroit,Mich. (Jan. 1999 – Jan 2001)-Contractor-Site location –Dar Es Salaam & Zanzibar,Tanzania-Ministry of Education.

Project Lead-Data Center Network Operations- Technical Support Analyst

I was responsible for scheduling operators for daily assignments, training,held daily

turnover meetings and incident/alert reviews on any outstanding issues .Implemented

ITIL( changes,problem and configuration management .As well as software/hardware

deployment and batch job stream scheduling issues .Perform daily job scheduling changes,

JCL overrides for production batch jobs. CA7 batch jobs and online performance problems

analysis and abend resolution .CA11,CA-Autosys,SYSVIEW(SAR),TSO,ISPF/SDSF,CICS

HEAT problem management and JES2.for production job restarts of batch jobs and critical

path monitoring .Follow up on problem resolutions with network tech support,applications

or DBA’s .I followed up on any PTF'S that were installed and tested for production

corrective actions are taken to resolve job abends .Or where necessary.

escalate the problems to the appropriate groups for problem resolution following the

notification and escalation procedures .Monitor critical path batch production /test job flow

throughput .I used a variety of tools to monitor, control and analyze workflow issues .

We used Endevor for change management FILE AID, IMS, DB2, HP OVO Openview

HEAT .Directed and initiated the monitoring of batch jobs .Performed JCL

overrides, job requirements,user requirements,restart/rerun .Updated documentation assisted

with online hands on training of the staff and I.T interns in the student teachers groups.

Performed .JCL overrides, job requirements,user requirements,restart/rerun.

Additional Employment History ---Contract and Permanent Staff

Perot Systems, Auburn Hills, MI (July 1998 – Jan. 1999)-Contractor

Data Center Shift Mgr. Scheduling,Operations,Network,Help Desk IBM OS390, SYSPLEX, MVS,AS400 SAR,TSO,ISPF/SDSF and JES2 for production job restarts of batch jobs and critical path monitoring .CA-7,CA-JOB TRAC,OPC/ESA,IBM HMC,CICS,VTAM,OMEGAMON.

Miller Brewing-Milwaukee WI (July 1996 – July 1998)-Contractor

I.T. Lead - CA 7-Scheduler,Mainframe Technical Support Analyst

IBM OS390, Parallel, SYSPLEX, MVS,AS400, Using IBM HMC, Endevor, CA7& CA11,Autosys,SYSVIEW(SAR),TSO,ISPF/SDSF,JES2,CICS, DB2,VTAM,NETVIEW.

Carson Pirie Scott, Milwaukee, WI (Jan. 1995 – July 1996)

MVS Operations/Data Systems Support Analyst-Network,IPLS,Prod.Control, IBM OS390, Parallel -SYSPLEX, MVS,AS400,Endevor,SAR,TSO,ISPF/SDSF and JES2 for production job restarts of batch jobs and critical path monitoring .Follow up on problem resolutions with tech support and DBA' for job abends.

Marshall & Illsey Data Center, Brown Deer, WI (Sept. 1994 – Jan. 1995)-Contractor-Command Ctr.Analyst Technician-Network,BMC-PATROL,CA7/BMC-CONTROL M. IBM OS390, MVS,AS400,OMEGAMON,VTAM,NETVIEW,IBM-HMC,CICS,DB2,NDM,TSO,JES2,Endevor.

B .Spiegels & Eddie Bauer, Downers Grove, IL (June 1994 – Sept. 1994)

Sr. Operations Production Control Analyst, IBM OS390, Parallel- SYSPLEX, MVS,AS400, Using Endevor,CA7& CA11,Autosys,SYSVIEW(SAR),TSO,ISPF/SDSF,HEAT and JES2 OMEGAMON,VTAM,NETVIEW,IBM-HMC,CICS,DB2

Highland Superstores Corporate Data Center,Plymouth,Michigan (Jan 1990-1994)

Computer Operations,Help Desk-Shift Lead-CA7/11 Job scheduler., IBM OS390, Parallel, SYSPLEX, MVS,AS400 Endevor,SYSVIEW(SAR),TSO,ISPF/SDSF OMEGAMON,VTAM,NETVIEW,IBM-HMC,CICS,DB2

Education

Associate of Arts Degree in Business Administration (M.I.S)

Wayne County Community College, Detroit, MI

Also numerous on the job I.T. online and in service courses from 1990-2006

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