Systems Business Analyst

Paula McDaniel

***** ******** ** ** **** WA 954-***-**** (c) ***********@*****.***

Career Summary:

Over 15 years experience in ERP Systems Training with 4+ years experience as a Business Analyst. Particular skill in matching client business processes to system capabilities. Trilingual in Spanish, German and English with outstanding communication and presentation abilities. Experience working both remotely and in person. Experience:

Providence Health and Services – Renton, WA

Senior Recruiting Systems Business Analyst 8/15 – Current contract position

● Develop, implement, manage, train and monitor TA information systems.

● Partner with TA Systems manager to configure Avature workflow and integrations.

● Collaborate to provide systems requirements, based on business and department needs

● Evaluate and prepare Avature's optimization.

● Proactively configure systems based on business drivers and day to day systems optimization.

● Suggest, design, implement and provide solutions and efficiencies ensure system meets all data privacy, compliance and regulations.

● Drive effective business requirement gathering, communication, collaboration and commitment across multiple teams with competing priorities.

● Build consensus on operational and technical decisions, while delivering high quality results.

● Increase the productivity of internal teams by suggesting design and workflow improvements and fixes.

● Drive efficient reporting metrics and analytics solutions.

● Consult on reporting needed for various audiences (Recruiting team and HR Operations).

● Configurations to optimize evolving recruiting needs and processes.

● Analyze, design, develop and implement all Avature training from inception and create evaluation criteria. Emerson Network Power Avocent Sunrise, FL

Business Analyst/SAP CRM Trainer – 11/08 11/12

● Designed hardcopy and online documentation utilizing such tools as Captivate and Articulate.

● Facilitated all SAP CRM and ECC6 and SalesForce.com training.

● Created and tested SalesForce.com and SAP CRM use case scenarios.

● Developed metrics to determine inefficiencies for process improvement and training needs areas.

● Implemented new and improved processes and policies, including leading change management.

● Led cross functional teams to analyze and understand the operational impacts and opportunities for technology changes company wide.

● Lead on KPI development using Business Scorecard Model, developed and maintained Data Dictionary.

● Sharepoint 2010 Administrator for Technical Support.

● Created an automated reporting Dashboard using advanced Excel skills such as V Lookups/H Lookups, Pivot Tables, Macros, Developer Tab, etc.

● Created and maintained all department reporting and metrics.

● Documented and maintained detailed functional specifications for systems and processes.

● Headed various special projects.

● Evaluated new software applications.

Citrix Sunrise FL

SAP HR Training Coordinator/Online Instructional Designer – 9/01 3/02 (6 month contract)

● Trained SAP HR functionality specific to Citrix's specifications and needs.

● Worked with SAP HR ESS Portal for Open Enrollment. Supported Citrix employees in using the Portal.

● Facilitated procedural and skills training based on Training Needs Analysis.

● Created and maintained a worldwide training calendar and project website using Dreamweaver.

● Designed on line learning tools using Placeware technology coordinating with SME’s for content.

● Prepared and facilitated project presentations.

● Coordinated worldwide rollout of SAP HR deployment and training.

● Managed change communication process by effectively communicating with all levels of management. Ecometry Delray Beach FL

Training Specialist/ Instructional Designer – 3/99–9/01

● Trained clients on the Ecometry enterprise resource planning application using MPE/ix, NT, and Unix platforms on Turbo Image, SQL and Oracle databases respectively using a variety of training methods and tools.

● Documented client functional business processes for software and training customization.

● Supported clients through the entire SDLC cycle.

● First trainer selected to train and create documentation for the NT platform. Also first trainer chosen to work with Knowledge Center and Continuity products and train the training team.

● Selected to develop and deliver new employee orientation training course.

● Provided training needs analysis on a company wide scale to improve employee's customer service and sales skills.

● Developed/maintained courseware using instructional design skills.

● Interacted closely and proactively with all levels of management and employees to ensure that developmental and organizational needs were met.

● Acted as a SME on multiple areas of the Ecometry system and assisted in roll out of new products.

● Used superior customer and facilitation skills to train a very broad range of end users. SAP International Miami FL

Partner Academy Training Coordinator, Latin America – 3/98 3/99

● Took the Partner Academy from a state of over 1000 unrecorded test results to an efficient and up to date department.

● Oversaw Latin American Training Coordinators while managing training in 9 countries.

● Performed comprehensive analysis of exam results and Training Needs Assessment to ascertain reasons for low performance and improve the execution of training and scores of exam participants.

● Utilized interpersonal skills and cultural awareness to work directly with Training Managers from various countries in Latin America.

● Supported implementation of new training techniques and programs to an existing curriculum.

● Provided input on the specific language issues encountered in the translation of standardized training material in Latin America.

● Administered database of all instructors in Latin America for the facilitation of resource locations.

● Supported all Latin American training issues.

● Coordinated all training events held in the Miami office. Education:

Central Washington University, Ellensburg WA

Double Major in German and Spanish Minor in German International Studies:

Universidad de los Andes Bogota, Colombia

Centro Mexico International Morelia, Mexico

St. Michele College Fribourg, Switzerland

Awards:

Cum Laude Graduate

Recognized by the National Dean’s List

ACE Award (Outstanding Achievement) Avocent 2010/2011 Qualifications:

Tri lingual Spanish (Fluent) German (proficient) English (Native) Advanced Facilitation and Documentation

Advanced Agile Methodology Requirements Gathering

Proficient Waterfall Methodology Requirements Gathering Advanced Functional Specification and Documentation Advanced Process Improvement and Documentation

Advanced Reporting, KPI’s and Metrics

Advanced SAP R/3 HR, CRM and ECC6 Functional

Advanced Ecometry

Advanced SalesForce.Com

Advanced Avature

Advanced Excel, Word, PowerPoint Skills

Advanced Presentation Skills

Advanced Instructional Design Skills

Advanced Sharepoint 2010

Proficient Microsoft Visio

Proficient Lotus Notes

Proficient Dreamweaver

Proficient Storyboarding

Proficient Adobe Captivate

Proficient Articulate

Basic SQL

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