Customer Service Human Resource

Thomas Gaye ***** Aventine Plantation Dr. Katy, Tx. 77449

Tel: 832-***-**** Email: ***********@*****.***

Career Overview

Excellent communication and computer skills, ability to work independently or as part of a team to meet project deadlines, multicultural awareness with a high level of adaptability.

Skill Highlights

Critical Thinker Spreadsheet creation, entry and

Energetic and Organized formulation

Excellent Communication Skills Microsoft access

5 years of experience providing Microsoft Word

administrative support. Business Correspondence

Inventory System Filing and data achieving

Professional Experience

South West Forklift, February, 2016

Forklift Operator

Identify and report faulty equipment s, damages, concerns to supervisor immediately. Load and unload products from trailers using forklift trucks and other material handling equipment. Store the products in proper places in warehouse. Transport products to and fro from warehouse and distribution centers. Deliver products to various units in safely and timely manner. Sort, pack, wrap tie and label productsas per company procedures. Etc.

The GoSolution, April, 2014 to October, 2015

Telesales Representative

Receive inbound calls and educate customers about service plans, rates and requirements in obtaining service. Help them identify and affordable plans based on their needs.

Apac, September, 2013 to March, 2014

Telesales Representative.

Received inbound calls. Submitted up to date activity and production logs to agency management for review. Follow up with potential clients regarding online information requests.

Burlington Coat Factory, June,2012 to August, 2013

Customer Service Rep.

Render help to customers while they are in the store or on the phone for business. Help other areas needed within the store.

Retail Management Course Consulting & Training

The Friedman Group

Teach and train new/old employees about customer service, maintain and control inventory, organized and setup store displays, train employees how to close sales on daily basis, and also teach them about the matrix system in retail for improvement. Keep track of all employees productivity, punctuality, improvr business and maintain a very good customer service.

Texas Department of Public Safety, May, 2012

Certified Vehicle Inspector

Diagnose and tell the ability of a car engine functioning and reliability to test and tell all faults or problem the vehicle will have or tends to have with the use of computer application. Certified vehicles that meet the requirements.

Administrative Procedures ( Tears Records ) Music Label Texas

March, 2011 to August, 2012

Answering phones and scheduling appointments, preparing and sending correspondence, writing and preparing reports, documents, and spreadsheets, organizing and running office. Drafting contracts, proposals and managing artist, budget and oversee network marketing.

Warehouse Shipping ( Dockman )

November, 2006 to February, 2012

Shiekhshoes – Ontario, California

Responsible for the shipment of all pick orders, make sure the right products were picked for the customers, have all orders consolidated in boxes, and print out bills of lading and packing slips and make sure it is attached to the right orders, load boxes to trucks and route drivers to their delivery locations.

Warehouse Receiving

Receiving of incoming goods, breaking goods down to box sizes that would fit to the locations ready to put away boxes to their assigned locations.

Uhaul Center- Customer Service Rep

August, 2004 to March, 2008

Multi- task, answering phones for reservations on rental equipments while attending to customers at the center. Dispatch and receive rental equipments. Clean, maintain, service equipments. Install hitches, trailer wiring for towing. Make daily deposit for the center. Keep control and maintain inventory.

Wal-Mart, March, 2003 to January, 2005

Customer Service Specialist.

Make exchange and returns for customers, process moneygramm and money orders. Render help to customers while they are in the store or on the phone.

Education

Houston Comm. College, 2010

Houston, Tx

Business Administration

Courses include keyboarding, Business Mathematics, Human Resource management, Advertisement, Report writing, Research, Public speaking, Literature, Psychology, Environmental science, Criminal justice, Basic accounting, Microsoft office 2003 & 2012

Sanford Brown College, 2005

Houston, Tx.

National Certified Medical assistant

Hippa Training, Medcom training, Management skills Training, Pharmacology, Medical Procedures, A&P Integument/Mucsuloskeletal, Medical Billing and Coding, Phlebotomy, and Ob. Gyn.

Gary Job Corp, 2001

San Marcos, Tx.

General Course/high school career building in maths, English, social studies, biology, chemistry, general science literature, h istory, geography etc

Keywords

Business analysis, Documentation, Research, Human Resource, Reports, Scheduling, Travel arrangement, Data entry, Telephone Skills, Office supplies, calendaring, Presentation, Reception, Front Desk, Book-keeping, Client relation, MS Word, MS Excel, MS Access, MS Publisher, MS Powerpoint, Warehouse shipping, Warehouse Receiving.

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