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Engineer Customer Service

United States
April 27, 2016

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Mark H. Braun

*** ****** *****

Wilmington, NC **409


Objective To seek a career that I am able to utilize my Telecommunications and network cabling and installation skills, as well as my customer service experiences to enhance the growth and profitability for my employer.

Education Washington Park HS Racine, WI

HS Diploma 1979-1982

UW Milwaukee Milwaukee, WI

BS Communications 1986-1990

AT&T Corporate Education Englewood, CO

Data/Telecom Technical Courses Sept. 1991-Feb 1992

Yale Fork Truck Stevens Point, WI

Fork Truck Training/Certification August 2011

180 Logistics/Midwest Underground Technology Inc. Raleigh, NC Certification-OSHA10- First Responder 2014-2015

Computer Skills Microsoft Office Programs- WordPerfect, Word, Excel –Outlook, Outlook Express and PowerPoint.

QuickBooks, Internet Explorer, Netscape, Foxfire, Windows

Install Telecom And Datacom Equipment

Install and service small business networks

Install cabling to support networks

Perform adds/moves/changes at customer request

Troubleshoot and repair telecom and Datacom equipment

Manage cabling projects and supervise technicians

Install and maintain Wireless radios and equipment

Install and maintain DAS equipment

Install high voltage circuits and electrical components

Install and maintain DC power plants

Install test and maintain alarm circuits

Operate Test, Sweep and PIM equipment

Experienced in Fiber Optic Circuits and Cabling

Installation of overhead and buried fiber including lashing, figure 8, splicing/terminating and OTDR testing.

Team player with excellent human relations skills

Outstanding time management and organizational skills


US Army Ft Bragg, NC

Radio Teletype Operator 1982-1986

Job Duties: Responsible for installing and maintaining radio teletype equipment in a field environment. Supervised lower grade soldiers and performed basic military tasks as required.

AT&T 800-***-**** Waukesha, WI

Sales Engineer/Network Engineer/System Consultant 1988-1993

Job Duties: Dedicated technician for GE Medical Systems – Responsible for Customer requests on a daily basis as well as managed projects and performed maintenance on multiple AT&T/AVAYA PBX’s.

M&M Communications 800-***-**** Stevens Point, WI

Owner/Sales/Installations 1993-2007

Job Duties: Part owner of a telecommunications company. Responsible for PBX sales, service, and support of customer premise equipment. I was also responsible for upselling any additional cabling needs as well as network equipment and circuits/internet connectivity. Install Cat5/Cat6/Multimode and Singlemode fiber. Terminate cable/fiber and test.

Advantage Telecom Solutions 715-***-**** Milladore, WI

Installer/Technician 2007-2013

Job Duties: Installation, maintenance and repair of telecom-data equipment.

Communications Cabling Inc. 715-***-**** Stevens Point, WI

Low Voltage Cabling Project Manager 2013 - 2013

Job Duties: Responsible for managing large network cabling projects. Install low voltage and network cabling as required. Install racks, patch panels and all other applicable termination equipment. Responsible for ordering all parts and equipment and keeping as-Built drawings for duration of project. Perform Project Management duties as required.

180 Logistics, Inc./Midwest Underground Technology 217-***-**** Raleigh, NC

Electrical Engineer- DAS Systems 2013-2015

Job Duties: Install wireless antennas, radios, RF cables, and components as required. Install electrical connections, Install equipment mounts and hardware, sweep and PIM test RF cables. Install electrical distribution panels and transfer switches. Install RMM diagnostic and monitoring equipment, Install COMM and cat5 cables, terminate and test, Install low and high voltage cables and circuit breakers. Install and maintain DAS Systems at Node and Hub working from elevation drawings and specifications. Installation of Coax, Fiber and all Telecom Equipment. Install Arial Fiber and splice. Install handhole and splice case as required. Create Bill of Material, Method of procedure, Generate PO’s and order material for projects. Perform Project Management duties as required. Create close out documents and generate reports for End User/Customer.

Global Wireless Technologies 919-***-**** Angier, NC

Engineer 2015-Present

Job Duties: Install Wireless Radio equipment for 3G/4G/LTE technologies. Install transport for backhaul of wireless communications (Router’s and associated cabling and equipment) . Install DC power Plants for wireless radio equipment. Repair and troubleshooting of wireless radio equipment and DAS/Small Cell Systems. Install and maintain Das/Small Cell Systems including but not limited to Coax, Fiber, Radios, and Transport equipment. Fiber installation consisted of adding arial cable, lashing or Figure 8, fusion splice and install splice case and snowshoes. Install drop fiber and connect to equipment. Testing using OTDR, Fault Locators and DB testing equipment. Testing of Coax using Sweep Gear, PIM tester and DVM.

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