Administrative Assistant/Personal Assistant

NICOLE “NIKKI” PANGBURN

** *** **** ****** **. Bridgeton, NJ 08302 acui3p@r.postjobfree.com 856-***-****

ADMINITSTRATIVE ASSISTANT

Administrative professional brings extensive customer service, people relations, and office productivity skills for a high growth company with a positive work environment.

SUMMARY OF QUALIFICATIONS

Highly skilled healthcare administrative support professional with commitment to quality work, productivity, prompt attendance and leadership. Detail oriented with ability to complete projects with accuracy and timing.

Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals.

Adept in management, administration, office productivity, scheduling, record keeping and process optimization, finding and improving errors and performing necessary change to increase productivity.

Proven success in fast-paced and challenging environments. Quick study in new technology.

Computer skills include: Microsoft Office Suite: MS Word, Excel, PowerPoint, Outlook; Type 70-80 wpm.

Core Competencies

Insurance / Coding

Patient Registration

Data Management

Employee Management

Persistence / Discipline

Customer Service

Administrative Support

Communication

HIPAA Guidelines

EDUCATION AND TRAINING

MEDICAL ADMINISTRATIVE ASSISTANT Scranton, PA

PENN FOSTER CAREER SCHOOL

Relevant Coursework: Law and Ethics in Allied Health, Administrative Procedures and Practices, Medical Terminology and Pharmacology, Health Information Confidentiality, Business English, Mathematical Applications

EXPERIENCE

AT-HOME CUSTOMER SERVICE ADMINISTRATIVE PROFESSIONAL September 2013 – Present

PANGBURN CLIENT SERVICES LLC, IN PARTNERSHIP WITH ARISE VIRTUAL SOLUTIONS Bridgeton, NJ

Answered incoming calls for outsourced professional business support such as T-Mobile, Apple Mac Computers, and Interactions Corporations for Sears and JustFab.com.

Performed management responsibilities as a titled Quality Assurance Performance Facilitator Supervisor, supervising between 10 and 23 customer service professionals on the T-Mobile client.

Organized and performed customer service professional goal-setting sessions, as well as disciplinary action plan development sessions.

ADMINISTRATIVE ASSISTANT September 2006 – August 2014

BETHEL BAPTIST CHURCH Bridgeton, NJ

Coordinated clerical support functions, answering phones, greeting members and guests, updating contact information, responding to inquiries and filing confidential paperwork with proper organization.

Streamlined office operations, improving customer records filing systems and general organization.

Developed skills in customer service, computer programs and working autonomously.

NIGHT MANAGER December 2008 – July 2009

BLOCKBUSTER, INC. Bridgeton, NJ

Ensured positive customer experiences, fostering exceptional customer service processes among employees.

Maintained store management functions, supervising up to five staff members per shift, opening and closing the store properly and addressing customer service problems effectively.

Coordinated cash drops, counting drawers and deposits, reporting daily numbers, creating displays and presenting new products to customers.

Enhanced teambuilding and employee development with comprehensive staff training, leading by example.

AFFILIATIONS / VOLUNTEER

Volunteer with local church & Member of Kiwanis Community Service Club and AAPC

Avid piano player and teacher, songwriter and vocalist

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