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Customer Service Computer Technician

Gloucester City, NJ
April 27, 2016

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SYLVESTER JONES Jr *** N **st St Philadelphia, PA. 19139 Cell: 267-***-****

SUMMARY: Insightful, results-driven 17 year computer hobbyist with 10 years hands on computer experience. I’m a desktop/network professional with COMPTIA A+ certification and client service relationships illustrating progressively responsible IT understanding. I’ve supported PC based computers and related equipment for clients and provided technical expertise and documentation/project coordination by (Dell, IBM, CompuCom, & Future Mobility) as required for installation of hardware & software configuration, de-installation & relocation of equipment, including, Wi-Fi connectivity testing, data transfer & user orientation. Worked in an Help Desk environment. Proficient in Microsoft Office (2007, 10, 13) Suite, Windows OS- XP-10, Active Directory, LAN/WAN. I’ve performed upgrades to machines, & maintain a safe and secure network. Printer break fix & configuration protocols.

Professional Experience

Chubb/Ace Insurance Philadelphia, PA. 12/2015- Present

COMPUTER TECHNICIAN: Responsible for disconnecting/reconnecting 1000+ PC workstations. Resolved hardware/software interface problems and communication difficulties between components. Performed regular upgrades and troubleshoot system failures or bugs and provided solutions to restore functionality. Offered timely technical support taught users how to utilize computers correctly. Project managed by IBM.

M&T Bank Horsham, PA. 10/2015-11/2015

COMPUTER TECHNICIAN;. Executed service delivery (IMAC, Break Fix, Desk side Support) according to Dells Managed Client policy and Procedure Guide. Coordinated Client End User on expectations and availability to conduct Managed Client Services. Performed trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations. Escalated to Desktop Support Site Lead on issues that impacted a Client End User and/or entire operation at a given site. Served as an entry point to develop technical and customer skills to grow into broader and more challenging field service roles. Win XP to Win 7 upgrade. Windows 7 Roll out. Project managed by Dell Computers.

Sunoco HQ Building NEWTOWN SQUARE, PA 07/2015-08/2015

COMPUTER TECHNICIAN; Was responsible for disconnecting/reconnecting 500+ PC workstations. Computers were bagged tagged and moved to second location, where they were reconnected to network. Resolved hardware/software interface problems and communication difficulties between components. Project managed by CompuCom Systems.

Owner/Nightclub Manager Philadelphia, PA 01/2009-9/2015

Recruited, trained and arranged schedules for staff. Assured that the club complied with safety rules and regulations. Made sure club was in pristine condition as it relates to cleanliness and other duties related to the overall upkeep of the club. Also maintained HP desk top computers and printer.


DATA RECORDS STOCK WORKER: Stored and maintained all city department records and documents for the City of New York. Pervaded a variety of clerical duties such as record retrieval, data storage, indexing, filing, logging and digital scanning. Also was responsible for verification of assignments received and completed, and storage care, distribution, requisitioning, inventory of materials, tools, supplies and equipment.

STUDIO IN A SCHOOL Association, Inc. NEW YORK, NY 08/2004-11/2006

OFFICE MANAGER/TECHNICALSUPPORT/ STAFF TRAINER: Successfully supervised, the operations of two 200 square feet of office space and staff numbering 70 plus. Trained staff in the operations of various office machines, computers, and software and office protocols. Assisted director in policy and budget decisions. Made recommendations for purchase of new information systems hardware and software; negotiated with vendors for services and products; oversaw work done by vendors and suggested productive staff training and equipment to expedite procedures, and restructured protocols which resulted in cost efficiency.

PER SCHOLAS, Inc. NEW YORK, NY 01/2003-07/2004

A+CERTIFIED COMPUTER TECHNICIAN: Identified computer problems, diagnosed causes and determined corrective actions. Corrected routine problems by making minor repairs to computer equipment and/or entering specialized commands or data transfer. Coordinated installation of new hardware/software; installs, test, and monitored the operation of computer hardware and software; configured hardware and software to meet departmental needs.


PERSONAL AND COMMUNICATION SKILLS: Friendly, enthusiastic, motivated person with great customer service, organizational and attention to detail skills. I love working with and helping people.

REFERENCES: Will Be Furnished Upon Request

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