Customer Service Manager

Sherri Leon, Rph

*** ******** ****, *******, ** *9067 215-***-**** *************@*****.***

Summary

Highly motivated Vice President of Pharmacy Practices with 25+ years in retail and specialty pharmacy settings. Dedicated and interactive leader, committed to utilizing extensive pharmacy experience and excellent customer service skills to improve patient outcomes and contribute to company growth.

Licensure

Pennsylvania License Number – RP036101L

Professional Experience

Philidor Rx Services LLC, Hatboro, PA 2013 – Present

Vice President of Pharmacy Practices

Oversaw a team of 100 pharmacy employees including staff pharmacists, pharmacy technicians, pharmacy assistants, inventory specialists, and shipping clerks

Directed pharmacy operations in a specialized pharmacy environment; shipped 15,000 prescriptions daily

Responsible for ensuring overall operational and regulatory compliance within a multi-state environment

Collaborated with various members of management team to define policies and procedures governing the procurement, distribution, and control of medications, while ensuring adherence to all applicable state and federal regulations

Continually reviewed key processes and developed strategies to achieve world class status in operational excellences and patient care

Developed and maintained documentation around key processes

Ensured consistent operational quality and productivity standards were met or exceeded by staff

Partnered with executive team to implement operational work flow and productivity measures to achieve financial performance standards

Recruited, interviewed, and hired local and national pharmacy staff

Mentored pharmacists, technicians and shippers through effective 1:1 meetings and coaching

Joined team as Pharmacy Manager/PIC, promoted to Director of Pharmacy Operations, and appointed Vice President of Pharmacy Practices

Street Road Pharmacy, Bensalem, PA 2009 – 2012

Lead Pharmacist

Verified, filled, and dispensed up to 200 prescriptions daily

Executed inventory management procedures ensuring accurate drug counts and reconciliation

Worked with prescribers and pharmacies for prescription intake and transfers

Communicated with providers regarding prescription renewals, including medication recommendations based on insurance formularies and prior authorizations to ensure optimal patient care

Interacted with healthcare professionals and pharmacy staff to deliver optimum service to patients

Super Fresh, Yardley, PA 2002 – 2009

Pharmacy Manager

Billed, dispensed, and counseled up to 250 prescriptions daily in a retail pharmacy environment

Managed and developed a team of pharmacy employees and provided on-the-job training and coaching to provide comprehensive pharmacy service

Served as a dynamic manager to the pharmacy team, dedicated to enhancing the patient and employee experience

Educated staff on proprietary software

Oversaw daily operations including inventory, workflow delegation, and scheduling

Sherri Leon, Rph Page 2

215-***-**** *************@*****.***

Hyatt Pharmacy, Yardley, PA 1992 – 2002

Pharmacy Manager

Responsible for pharmacy sales, payroll, inventory procedures, inventory shrink, customer service, and pharmacy gross profit

Ensured compliance with all state and federal programs and laws related to pharmacy

Handled third party insurance forms; prepared and presented all third party audits

Kept extremely accurate records of controlled substances and responsible for associated audits

Rite Aid, Yardley, PA 1988 – 1992

Pharmacy Manager

Developed and implemented performance improvement activities to include medication safety and use

Conducted competency assessments and coordinated training and development of pharmacists and pharmacy students

Guaranteed compliance with federal, state, and Board of Pharmacy rules and regulations

Managed daily operations of clinical pharmacy services; provided leadership and served as mentor and resource for pharmacy staff

Established and enforced policies and procedures; utilized evidence-based and best-practice protocols

Education

Temple University School of Pharmacy, Philadelphia, PA

Bachelors of Science in Pharmacy

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