Front Office Administration & Customer Service
Resume:
BRITI MITRA
********@*****.***
Address: *** ***********,
Naktala- Garia
(1stFloor) P.S-Bansdroni
Kolkata-700084.
Mobile No.: +91-983*******
A dynamic management professional with excellent interpersonal skills looking for suitable positions in
Front Office Administration and Customer Service with a reputed organization
mailto:E-mail- *********@**********.*********:E-mail- *********@**********.*********:E-mail- *********@**********.*********:E-mail- *********@**********.***
EDUCATIONAL DETAILS:
2001. Class –10.
Holy Cross Mission School
Kolkata
Percentile: 50.4 %
2001- 2003. Class – 10+2
Indira Gandhi Memorial High School
Kolkata
Percentile: 52.6 %
2003 - 2009. BA English (Hons)
IGNOU & CMJ UNIVERSITY
1st Year Percentile: 64 %
2nd Year Percentile: 63.2 %
3rd Year Percentile: 65 %
COMPUTER KNOWLEDGE: Microsoft Office 2007 – XP (E.g. MS Word, Excel, Notepad, Internet Surfing Etc)
LANGUAGES KNOWN: English, Bengali & Hindi
W o r k E x p o s u r e
I.Working with CENTRAL TRANSPORT OF INDIA PVT LTD – Kolkata as a Senior Executive –Administration
Tasks & Duties:
Handling front-end administration & co-ordinate with HR Department.
Handling the Office Database and day to day administration work. E.g.: Purchase & control over all office requisition items.
Managing the inward & outward movement of the documents & processing it into ERP system E.g. Bills, Billtys Challan & Invoices and coordinating with accounts department for processing Electricity bill, Telephone bill, Mobile bill & Office lease rent.
Following up with Clients for outstanding clearance on daily basis. Preparing of weekly outstanding report & generate monthly clearance report.
Coordination with MD/FD /HR for all support required for smooth functioning of the office. Maintaining all correspondence through Email.
Maintaining and Updating the MIS of the couriers. Coordinating with the courier company regarding dispatch related issues.
Coordinating with vendors for Cab, Railway, Air ticket & Hotel booking.
Attendance Management, Maintaining Directories of Official Contacts, Vendors & Guests. Monitoring issues related to Telephone, EPABX, & Fax.
II.Worked with UNITECH LIMITED -Bengal Unitech Universal Infrastructure Pvt Ltd – Kolkata as a
Jr. Executive-–Customer Relations from March 2013 to March 2015
Tasks & Duties:
Handling front-end administration & co-ordinate with Commercial, Marketing, CRM & HR Department
Maintaining and Updating the MIS of the couriers. Keeping a constant contact with the courier company for following up any dispatch related issues of flat owners.
Handling & tracking the entire commercial Dispatch System I.e. Receipts, Demand letters, Allotment letter, Agreement, Possession letters, Transfer of allotment letter etc.
Tracking, updating and sending emails to international & domestic customers about their basic payment updates and other commercial related issues. And also helping the customers with their dispatch and commercial letter queries.
Keeping a track of all the return commercial documents. Contacting the customers for the updated contact details and resending the same.
Handling the walk in flat owners and helping them with their respective flat or payment related problems.
Attendance Management, Maintaining Directories of Official Contacts & Visitors Records, Vendors & Guests.
Coordination with HOM/FD/HR for all support required for smooth functioning of the office. Maintaining all correspondence through Email.
II. Worked with Raffles Education Corporation Limited as an Administration - Front Office Executive – Kolkata from 10-02- 2011 to 30-11- 2012.
Tasks & Duties:
Handling front desk activities, and looking after front-end administration.
Handling the Office Database and day to day administration work. E.g.: Purchase & control over all office requisition items.
Receiving various bills, Invoices, Challan, Parcels, Gifts & Couriers, Verifying and Forwarding to the various departments.
Attendance Management, Maintaining Directories of Official Contacts & Visitors Records & Coordinate with Students, Vendors & Guests.
Coordination with HOM/FE/HR for all support required for smooth functioning of the office. Maintaining all correspondence through Email.
Facility Management-Administering the Peons, Housekeeping and Security Guards of the office.
Attending and making phone calls, transferring calls to the desired extensions.
Monitoring issues related to Telephone, EPABX, Fax and Internet.
III. Worked with Canopy Projects Limited as a Front Office Executive - Kolkata from 01.09.2006 -09.02.2011
Tasks & Duties:
Handling front office operation and front end administration.
Attending & making phone calls, transferring calls to the desired extensions. Monitoring issues related to Telephone, EPABX, & Fax.
Receiving various bills, Invoices, Challan, Parcels, Gifts & Couriers, Verifying and Forwarding to the various departments.
Maintaining Directories of Official Contacts & Visitors Records
Managing the inward & outward movement of the documents, couriers etc.
IV.
Worked as a Telemarketing Executive in Share khan (SSKI Securities Ltd) - Kolkata from 14.09.2005 – 05.05.2006.
Tasks & Duties:
Client development and customer relationship.
Selling Online Broking A/C and Demat A/C..
V. Worked as a Telemarketing Executive in Dream Makerz International - Kolkata from 01.09. 2003 – 06.08.2004.
Tasks & Duties:
Client development and customer relationship.
Out Bound Process
PERSONAL PROFILE:
Father’s Name: Bikash Mitra. . Date of Birth: 23.10.1984
Husband’s Name: Arun Khilnani . Marital Status: Married
Nationality: Indian . Gender: Female
EXTRA CARRICULAR ACTIVITIES:
Traveling & exploring different places, listen to good music & Surfing Internet
PERMANENT ADDRESS:
2020, Rishi Raj Narayan Bose Road, Brahmapur, Badamtala (1st Floor) Bansdroni, Kolkata-700096
Place: Kolkata
Briti Mitra
Date: Signature
Contact this candidate