Customer Service Sales

Rutambhara Panwar

* ******** ******

Toronto, ON M9W 0E1

(647) 338- 9781

**********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Post Graduate with 6 years of experience in HR Generalist and Administration

Ability to work in a fast-paced, results-oriented environment

Work well independently and in teams, enthusiastic, intuitive, flexible and eager to learn new skills

Strong morals and ethics, along with a commitment to staff privacy.

Excellent knowledge of MS office (Word, Excel, PPT)

Strong business acumen

Possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others

Self-starter willing to take the initiative to obtain solutions, stay focused, pay attention to detail and follow established operating procedures

Team player with an open-mind that has to ability to adapt to change

WORK EXPERIENCE

Sr. Recruitment consultant, Havoc Consultants Pvt. Ltd. 2011 - 2016

Acted as a business partner to all management and leadership team members, initiate and implement talent acquisition strategies

Updated HRIS and occasionally the ATS.

Experienced in End to End recruitment process

Performed search for qualified candidates according to relevant job criteria, using computer database, networking, Internet recruiting resources, cold calls, media and employee referrals

Prepared and posted jobs to appropriate job board/newspapers/colleges etc

Interviewed applicants to obtain information on work history, training, education and job skills

Contacted applicants to inform them of employment possibilities, consideration, and selection

Informed potential applicants about facilities, operations, benefits, and job or career opportunities in organizations

Assessed applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

Monitored and applied HR recruiting best practices

Followed up with clients and assisted with the candidate’s transition and onboarding process

Networked and built long-lasting client relationships

Provided analytical and well documented reports to the rest of the team

Acted as a point of contact and build influential candidate relationships during the selection process

Administration officer, ECA (Victoria University) 2010 - 2011

Provided reception services and responded to or redirected inquiries either in person or by telephone, to the appropriate person

Maintained and managed inventory of all supplies, sales collateral and training documents

Collated all completed daily sales and liaise with Head Office

Monitored and maintained office supplies

Established and maintained filing systems

Coordinated meetings and department events

Administered safe work agreements

Tracked vacation/sick/absences for the department

Sr. Officer- Operation, Aegis Ltd. 2007-2010

Dealt with customer complaints day in and day out

Ability to stay motivated and drive problems to resolution, while working alone or with a team

Created Monthly report templates in Track wise to automate Quality metric reporting

Drove efficiency by working on deletion of non-value added transactions

Worked closely with clients to build a efficient customer service model

EDUCATION AND TRAINING

PGDM (Human Resource management), Symbiosis University 2010

Bachelors of Science (Physics), Gujarat University, India 2006

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