Jacqueline (Jackie) Duffy

** ****** ***** § Toronto, ON § M9V 2M9 § 416-***-**** §

Email: acuhz3@r.postjobfree.com

Office Administration

Highlights of Qualifications

Extensive experience in office administration, executive support and customer service in the healthcare and educational fields

Hands on experience in handling high volume customer inquiries in a pleasant, courteous, professional and well-informed manner

Ability to work well in a high traffic call centre and/or frontline service

Thorough knowledge of standard office practices and procedures with a keen eye for detail

Recognized for building strong ties with clients, students, families and administration

Strong organizational skills with proven ability to set priorities and meet deadlines

Advanced use of MS Word, Excel, Outlook, Trevlac (educational software)

Employment History

Millennium 1 Solutions, Toronto, ON Nov. 2015 - Present

Call Centre Customer Service Representative

Handle inbound calls for Chapters-Indigo customers

Identify and resolve customer complaints to achieve a mutually satisfactory solution and follow escalation protocol as appropriate

Achieve quality service by accurately assessing and responding to customer needs on refunds, exchanges, credits and complaints

Fulfill customer expectations in a manner that complies with policies, practices and procedures

Accurately completes appropriate documentation for all transactions

Wraps up calls by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment

Express Employment Professionals, Brampton, ON Aug. - Oct. 2015

Front Office Coordinator (Temporary Contract)

Handled all in person and telephone inquiries professionally and quickly while documenting them and forwarding them, as necessary, to the appropriate individuals

Greeted all visitors to the office professionally and courteously, identifying all their needs

Prepared all applicants / candidates for their interview by having them complete the applications and any other relevant documents

Assisted with the employment verification process by calling past employers to check the applicant’s references

Handled the office administration as needed, including the filing of all applications, and paperwork

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Jacqueline (Jackie) Duffy

Tel: 416-***-**** § Email: acuhz3@r.postjobfree.com

Employment History Cont’d.

Tanenbaum CHAT, Toronto ON 2001 - 2014

Secretary to the Deans

Managed the day-to-day operations of school administration office; prepared and/or drafted various correspondences

Carefully handled confidential information, interacted daily with parents, teachers and students

Designed and distributed promotional material for parents and students which turned into standard practice for the annual Winter Activity Day

Booked space for programs and activities; oversaw scheduling, timetables and weekly bulletin board updates

Coordinated transportation to various events for annual Winter Activity Day Negotiated costs for both transportation and activities for same

Recorded and posted Accounts Receivable using Excel spreadsheets, maintained accurate payment records, listed, balanced and posted cheques and cash

Seamlessly scheduled and tracked on-call coverage for more than 100 teachers. Accurately maintained attendance records for both teaching staff and students

Compiled, created and generated comprehensive monthly attendance reports while consistently meeting demanding deadlines

Created and recorded the allocation of students’ lockers using MS Excel spreadsheets

Ordered all office supplies and ensured office equipment was well maintained and operational

Responsible for the tracking, collecting and posting of all first aid information for both Serious Medical and Anaphylactic issues of students and apprising School Administration and staff of same

Additional Experience

Administrative Assistant, College of Optometrists, Toronto, ON 1999 - 2001

Medical Secretary, Dr. M. Roach, Toronto, ON 1990 - 1999

Volunteer Experience

Member 2011 - Present

Ladies Auxiliary for the Army, Navy and Air Force Veterans of Canada

Assist with outings for the Veterans at Sunnybrook Hospital

Education

Medical Office Assistant Program, Sheridan College, Toronto, ON

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