Customer Service Human Resources

Vanessa Tyson

Administrative and Customer Service Professional

**** ********* ****** ********** ** 30052

609-***-**** ***********@*****.***

Highly focused, results oriented Customer Support and Administrative professional with expertise and in-depth knowledge of group or independent projects, HR, Clerical and Administrative functions as well as escalation management with an emphasis on Human Resources. A self-starter adept at handling competing demands on time and remaining focused on key objectives. A professional with a strong track record of leading, managing and implementing small projects within a professional office environment. A proven leader with experience in multiple technologies and solutions. Excels at interfacing with Sponsors, Senior Executives and Technical teams. Utilizes advanced conflict resolution and negotiations skills to resolve disagreements quickly and effectively. Capable of developing relationships with key players including Human Resources, Business IT and Sales Force.

S

UMMARY OF QUALIFICATIONS

Data Backup

Customer Service

Multitasking

Led diverse teams to solve complex problems across multiple simultaneous projects.

Collaborated with project teams consisting of cross-functional, county groups and key stakeholders.

Provided leadership for implementing quality improvement, customer experience and marketing methodologies.

Extensive experience in customer service, Microsoft Office, reporting metrics, status updates and escalation issues to key stakeholders and executive management.

Understanding of project management processes - initiate, plan, execute, monitor, control and close.

Experience & Results

Employees Benefits Clerk 2011 – 4/2016

Atlantic County Office, Atlantic City, New Jersey

Key contributor in the enrollment of all employees and their dependents for medical benefits.

Managed liaison duties with various insurance agencies and assisted insurance brokers.

Consistently maintained and assisted with payroll deductions and pension management.

Provided assistance with Human Resources for employee related solutions.

Responsible for the termination health benefits for disqualified employees.

Bartender 2011 - 2016

American Legion Post 81, Pleasantville, New Jersey

Provided outstanding customer service

Served beverages to patrons with an emphasis on quality.

Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes

Mix and garnish cocktails according to standard specs

Process transactions using the POS system

Comply with all health, safety and hygiene standards and policies

Balance the cash register at the start and close of each shift

Manage and maintain inventory

Slot Promotions – Supervisor 2002 – 2008

Hilton Casino, Atlantic City, New Jersey

Greets guests, recognizes frequent guests, and ensures that they have information on how to contact anyone for future needs thus increasing customer satisfaction.

Accountable for educating customers on promotions, programs, and any current activities to all guests.

Trained a team of slot promotion clerks.

Managed a team of 10 and was responsible for weekly escalation meetings to discuss resolution strategies for the top escalated issues.

Lead and participated in projects and marketing events.

Technical Skills

Operating Systems Expertise: Windows 2000/XP/Vista/Windows 7,Windows 10, Windows Server 2003/2008

Applications Knowledge: MS Office, IBM AS400

Networking Skills: TCP/IP, LAN/WAN

Education & Development

Computer Science/Administrative PLEASANTVILLE HIGH SCHOOL, Pleasantville, NJ 1992

Computer Science/Medical ATLANTIC COMMUNITY VOCATIONAL TECHNICAL SCHOOL, Mays Landing, NJ

Certifications: Office Medical Assistant, Mays Landing, NJ

References

Rhonda Williams City Clerk 609-***-****

Richard Johns Veteran 609-***-****

Manterro Durham Heavy Machinery Operator 609-***-****

Christin Adams Technical Engineer 770-***-****

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