Customer Service Assistant
Resume:
Carrie L. Knisley
Grand Rapids, MI 49525
*************@*******.***
I am well versed in many types of office procedures and have a good track record of customer loyalty and retention through an in-depth understanding of the tasks, responsibilities and skills involved in customer service relations.
Summary of Qualifications
Highly organized and have excellent record of dependability and reliability
Skilled at multi-tasking, managing time and working well under pressure/with others
Quick learner, hard worker and committed to providing total quality work
Enthusiastic, responsible, respectful and courteous manners
Experience
SEPTEMBER 1998 - MAY 2015
City of Grand Rapids, Grand Rapids, MI - Office Assistant I
Customer Service Relations - in person, via email, telephone, fax & mail for any/all Government agencies, civilians, and any/all city departments.
In charge of employee training and development.
Records Management - faxes and incoming/outgoing correspondence
Back-up person for Supervisor regarding Freedom of Information Act requests.
Livescan and ink fingerprinting
Payroll Assistant
Voter Registration
Was LEIN Certified with the State of Michigan to conduct background checks and process applications for gun registration permits and Precious Metal licenses.
Receptionist - multi-line phone system
Data entry and yearly statistics for fire reporting/all other incidents and emailing information to the State of Michigan.
Any/all back up support wherever needed
APRIL 1996 - SEPTEMBER 1998
Engineered Protection Systems, Inc., Grand Rapids, MI - Receptionist/Secretary
Customer Service, answering phones
Typing contracts, Certificates of alarm installations, Purchase orders and Prospect letters for the sales staff.
Prepare and mail credit applications.
Certified letters for Accounts payable/receivable.
Typing/mailing correspondence.
NOVEMBER 1987 - APRIL 1996
Benefit Actuaries, Inc,. Grand Rapids, MI - Accounting Assistant/Secretary
Balancing various accounts - very proficient with use of 10 key adding machine
IBM Computer system - running daily/weekly backup on tape drive and numerous printing jobs
Pharmacy network department - data entry, filing
Dealing with existing clients and developing relationships with any/all clientele.
SEPTEMBER 1985 - SEPTEMBER 1986
Dr. Amato, Dr. Flood, D.D.S., Grand Rapids, MI. - Receptionist/Clerical
Answering phones, scheduling appointments, greeting patients
Typing and maintaining the filing system
I am proficient in the use of Windows 3.11, 95, 4.0 - present. I also have working knowledge in MS-DOS 6.0, MS-Word Perfect 6.0 and MS-Word, Excel, Microsoft Office and Internet Explorer.
Education
GRCC, Grand Rapids, MI (some)
Northview High School, Grand Rapids, MI
References Forwarded Upon Request
Contact this candidate